Christina M Sheely

I was rushed to ER yesterday due to a very bad fall which took my right leg out. I could not get off the floor so we call EMS. After 5 hours in ER I was discharged with instructions to call an Orthopedist due to the damage to my knee and leg. I called Dr Christina Sheely’s office in Kyle to get the appointment. The first call I made for the appointment lasted 18:23 minutes on hold before I hung up. The second call I made I was on the phone, on hold, for 23:56. I talked to 4 people having to repeat my info and explaining I had been in ER and needed to be seen ASAP. I finally used another phone in the house, while I was on hold, asking for the manager who was not there. When I finally got someone that was going to help me make the appointment informed me the doctor could not see me for 8 days! I was also told that since I did not go to the Kyle ER, I was in Austin when I fell; they told me it would be better for me to go to Austin to see a doctor.
When I called the Austin Orthopedist they set me up for the next day. It is really a shame that this seems to be the normal for the doctors in Kyle. I am glad now I did not get the appointment because if she runs this type of practice then she is probably not a caring doctor

On Tuesday, August 18, 2015, I sustained an injury to my left knee. The injury did not seem particularly serious until the next day, when swelling and pain caused me to seek treatment at Seton Medical Center Hays in Kyle. During the ER visit there, X-​rays were taken, showing no broken bones. I was issued a knee immobilizer and a pair of crutches and referred to Dr. Christina Sheely, DO.
It was late when I was discharged from the ER, but I immediately called Dr. Sheely’s office to try to schedule a follow up. I was told that they had not received the referral from the hospital, but they would contact me as soon as they did to schedule an appointment. By late afternoon on Thursday, August 20^th, I had not heard from them, so I called and was told that my insurance required a referral, not from the ER, but from my PCP. I contacted my Primary Care Provider’s office and they got the referral in on Friday, August 21^st. Finally, I was able to schedule an appointment for Thursday, August 27^th. Only nine days after the initial injury!
The office visit seemed to go well enough, in spite of the fact that Dr. Sheely popped in for all of one minute to concur with her PA’s decision that an MRI was called for. I was told that they would get authorization from my insurance and submit the order for the MRI to Radiology at Seton Medical Center Hays.
Realizing that such things can take time, I waited. And waited. Until September 2^nd, I waited before calling Dr. Sheely’s office back to see why there was such a delay in my treatment. I was told by the referral department that there was no order in their system for an MRI. Since that department had no knowledge of why that order wasn’t there, I was sent to the voicemail box of Nancy, the medical assistant. I left a detailed message and awaited a response.
The following day, I had an appointment with another doctor in the same building and stopped by Dr. Sheely’s office to inquire about the situation. I was told that the order was, in fact, in their system and was presented with a copy. I immediately called Seton Medical Center Hays Radiology, who informed me that no such order had been sent to them. It was then that I noticed the date on the order — September 2, 2015. The previous day. So, there was no order when I called. Turns out, there was no request to my insurance, either. That was submitted, according to the insurance company, on September 3^rd.
So, the 24 to 72 hour approval process, that should have been complete by August 31^st, at the very latest, didn’t even start until four days after that. Best case scenario, thanks to a 3-​day weekend, is that I may get authorization on September 8^th; another Tuesday. Exactly three Tuesdays since my injury. If that happens, I have no reason to expect that Sheely’s (sorry, I’m just dropping the honorific at this point) office will act promptly on that. Still, even if they do, maybe I get an MRI a couple of days later.
That will be Thursday, September 10^th. I’ve lost count, but I think that’s three weeks since I saw (glimpsed) her. Is there even still a need for an MRI? I could have grown a new limb by now. As you can imagine, I hardly expect any visit to her office for the results of the image to be scheduled in a timely fashion. Let’s give them the benefit of the doubt, though, and assume they get me in the following Tuesday. That will be four weeks since the injury. Damn fine emergency care, Seton!
I really hate that this happened. It’s my first, and possibly only, impression of this Seton associate. Still, it has ruined my high opinion of the whole organization. My previous visits to their hospital have been about as good as you can expect. I am a big fan of my PCP, David Clampitt, and my Hematologist, Boone Goodgame. Also, it is worth noting that Sheely’s PA, Grace, was amazing, as well.
Still for a practice to drop the ball this badly, and prevaricate about that drop, is beyond the pale. I won’t say they came right out and lied to me about what was sent or when, but trying to sell their ignorance as fact doesn’t inspire loyalty, it inspires contempt.
In short, I don’t know if I still trust the giant corporation that I have entrusted my well-​being to. If I were to advise others on this, I’d advise them to weigh all their options carefully before picking Seton.

would avoid «Dr.» Christina M. Sheely have severe Osteoarthritus in both knees and Dr. Sheely decided not to see me, without explanation. I know it is the Dr. right to refuse service, but at least I deserve a logical and ethical explanation… That I did not receive. My opinion I would avoid this Dr. and make a choice to see someone else with more professionalism and empathy… Christina M. Sheely, DO