Mattress Firm Final Markdown

We originally went in the store and met Julie at Mattress Firm. She treated us awesome and quoted us a great price on a mattress. She also informed us on the Mattress Firm Final Markdown here in town and how they have even better deals. We went in there today and worked with Susan. She was just as fantastic as Julie was. We walked out the door with an awesome mattress and a great deal. So far every experience we’ve had with this company here in Kyle has been great. I would recommend them to anyone who is looking for a new mattress to go see them. Thanks Susan and Julie for taking care of us!

Great service and a great price I the mattress. They were very helpful and gave us plenty of time to make a decision.

We recently bought 2 mattresses from here. After financing most of the purchase, the salesman informed that i still needed to pay $ 300 out of pocket. I gave him my debit card and paid it. When i looked at the receipt, I noticed that we had been over charged $ 300 on one of the mattresses. The salesman told me that «corporate» is who would have to give me my refund. So we left with our mattresses. I have now been calling «corporate» for over a month trying to get them to give me my refund. The only answers i get is that the refund was processed to the finance company already, or let me email accounting and i will call you back when they respond. I have been waiting for return phone calls 3 separate times. I have not received any calls. When i ask to be elevated to a manager i am told that there is a 24 hour turn around to receive a call from the manager. The customer service people act as if i am inconveniencing them and that since it is not their problem, they don’t care.
The customer service at the corporate level of this company SUCKS! The only reason i gave them one star is because the mattresses have been confortable and i can’t figure out how to get the one star off the rating.
I WILL NEVER DO BUSINESS WITH THEM AGAIN.