Seton Medical Center Hays

Never ever again will we go to this hospital for anything. My husband came to this hospital because he had no feeling on his right side, couldn’t talk, didn’t know who or where he was. They asked me if he was on Drugs and I told them absolutely not he doesn’t do drugs. I made them aware that he had a brain injury from when he was in the military. I did not go to the hospital with him because we have 2 kids and the EMS guy suggested I stay home and call the hospital for updates and if it was serious they would tell me to come in. Well, they basically gave him a migraine cocktail, said that’s what caused it and sent him home. Well the same thing happened the next day and he went back to this ER and they did the EXACT same thing gave him a migraine cocktail and sent him home. Well 2 weeks later my husband sees a Neurologist and they do a CT with Contrast turns out he has an Aneurysm and another forming… how did this hospital miss that? All symptom he had led to this. We will never again go back to this Hospital.

I went to the ER in September for a gallbladder attack, with the exception of one girl from the radiology dept, everyone was great. Loved the ER nurses and doctor, Colt Melton, MD. I had a horrible reaction to Dilaudid, and the nurses helped me through it. It really did make a huge difference. And Dr Melton was very patient with my questions and fears of the pain returning, I never felt like he was rushing to get through anything.
Yesterday, I had my gallbladder removed. My surgeon, Robert Thompson, MD was recommended by the ER doctor and I could not have been happier. And the nurses made everything perfect! Brandi, Kelly and a couple others that I didn’t catch their names. I am forever grateful for the compassion, professionalism, and fun those girls provided. I really felt like I was just there with friends, despite everything else they were juggling both before my surgery and in recovery, they made me feel like I was the only one.
Thanks to my entire medical team, both in the ER and in the outpatient surgery department.
(Even though y’all wouldn’t get me those breakfast tacos and coke I asked for!)

These people claim to say they are confidential, and the minute I left they they broke that confidentiality. The social worker there, just kept saying, I have no idea what you’ve been through, I’ve never been through that but came across as if she had the best advice to give after repeating that she had never been through this. Don’t ever trust These people, nothing is confidential and this is why some people are afraid to turn to others and tell the truth because THIS hospital lies, but they sure did get paid. Robert the known nurse has been the worst! So unhelpful. These people were so judge mental, but luckily I had insurance or I’m sure it would have been even more horrible, if I would have been able to be seen at all.

Er is worthless. I must be obese with chest pain or over 70 to be seen immediately. Went in for extreme pain due to kidney stones. Been 3 hrs in counting and have seen numerous people pass me in the que. What seemed like an empty waiting room turned out to be over 3 hrs in an icy hell. Never again.

Yvonne in ER was amazing help! She was kind, understanding and knowledgable. As far as our experience here in the ER, it was quite fast. Compared to the wait In the austin hospitals Kyle Seton was superb.
My dad received staples and bandages in his head and a piece of nude tape for his broken nose. Thank you Yvonne and the rest of the nurses for all your assistance during our visit!

We will never use this emergency room again if we can help it. My wife was in extreme pain for kidney stones. We went there because of the location. The amount of people there was incredible, which I usually wouldn’t blame on the ER except that the nurses all moved at a snails pace.
Then the nurse at the front, the one that we initially spoke to was easily the rudest woman I’ve ever encountered in any customer service field… fairly certain too that she was racist based on the tone and questioning she was asking my wife (hispanic) and then the way she spoke to white patients. I’m also white and she quickly changed her tone with my wife when I walked up to help with questions.
We actually left and went to a different ER in south Austin after sitting there and watching my wife cry for an hour.
We had went there before for what was our 4 year old at the time and besides getting us in quicker that time, the staff treated us as though we were a pain for making them have to deal with a child.
That place sucks!

This review is only for the Maternity Ward at Seton Hays. I had a wonderful experience giving birth to my son at this hospital. Aside from my wonderful OB/​GYN, Dr. Bosco, we had one nurse (David) who was extremely helpful and kind during this first time experience for both my husband and myself. I left the hospital feeling healthy and content knowing they provided me with useful information and care.

This has got to be the worst hospital anywhere! I delivered my son here and it was aweful! Apparently they have decided not to suction babies lungs after they are born anymore. However, they dont inform you of this, they dont warn you of what problems that might cause and they dont even offer a bulb syringe and/​or explain how to use one! The morning we were to be released, my son choked on that fluid and stopped breathing. Thankfully nurses were able to revive him but he had another «episode» an hour later in the NICU during a shift change when they dont permit parents to be in the room so I wasnt even there to comfort him after. He remained in the NICU for 3 days and it was horrible. There were only 3 other babies there and usually 2 nurses on staff. The nurses were rude and completely innatentive. They watched T.V. the entire time and acted put out if a monitor went off and they had to get up. they would take their time to pause the show and shuffle slowly over to the baby to check. They NEVER cuddled, held or showed any affection to them at all. The day we were discharged they finally had 2 nurses from Dell Childrens Hospital who came in to get some extra hours and those nurses were completely perfect. It just highlighted how bad the others had been.
Then last week my son (ate 1 yr) woke up with a temp of 104.2 and we took him to the ER. This experience made me vow never to visit this hospital again. Upon arrival I walked up to the counter and 2 nurses were there. Neither of them greeted me but finished their conversation instead. Then when my son was taken to an ER exam room, we were told they would run several tests to determine the problem and then the doctor left the room. Nurses came in by the pairs to take different fluids for test and they were all terrible. Not one of them acknowledged us or my son. Not one told us what they were there to do. They all just said to hold my baby still while they shoved this and that into his body. In the span of 20 minutes he had a catheter shoved into his penis with no sensitivity, a tube shoved down his nose with such diregard that is made him throw up blood and an attempted blood draw from a woman who after shoving the needle arounf and around in his arm for 3 minutes couldnt find the vein. All the while, the other nurses were joking and laughing, making comments about hating to work on babies and just taking up space in the tiny room. We finally told the to stop. Because they could tell we were upset, they sent in Nurse Ed who proceeded to patronize us and make excuses about everything.
This hospital feels like it has been staffed by rejects! I cannot believe this place is still in operation. They have no bedside manner, no intelligence, no concern for patients and no business being open!

The ER and ICU staffs have been exceptionally kind, professional, since we first walked in the door. My son’s BP was so elevated, he was admitted to ICU in a very short time. Since then, the staff has had us informed of his progress. Nurse «Gene» in ICU is my hero!

I had a recent visit to the ER due to a silly mishap. I cut my hand open while making some pico de gallo to use with dinner. Such a dumb mistake, I wasn’t paying attention and the knife slipped and before I knew it, I was looking INTO my hand, muscles and all.
I got to the ER about 7:00pm on a Tuesday and only had to wait about 25 minutes to be seen.
Friendly registration staff and nurse that took my vitals and got me clean bandages while I waited to be seen by the doctor.
Forgive me but I don’t remember their names. I was stitched up and got a «better safe than sorry» tetanus shot with more than enough time to come home and finish dinner. I’ve got full coverage insurance but I’m dreading the ER bill that hasn’t arrived in the mail just yet.
Kyle is growing and so is their staff. I think the days of bad ER visits should be coming to a close for all of the bad reviews so far.

IT was the sunday night USA was playing portugal in the world cup.
we had sat down to a chicken dinner when my wife exclaimed in a loud voice (i think i have a piece stuck in my esohagus i need to go to the hospital) so we go to seton hospital emergency room a few minutes drive away .
i dropped her of and parked the car. when inside there was at least ⁴⁄₅ folks that appeared to be waiting for attention, after signing in we sat and i continued to watch the game on the tv provided thinking we would be there for the long haul.
after a while she remarked she was really uncomfortable and felt like she was going to choke plus her breathing was restricted so she went to the reception counter and explained to the * clerk * about her discomfort and the danger of choking .
** go and sit down **was the reply … ahhhhh WHAT SERVICE IS THAT ???
she finally took copious drinks of water and said it eased the discomfort a bit
.talked it over with her and decided to get what treatment we could at home. preparing to depart she was unable to cancel the appointment as there was nobody in attendance at the reception .so we just went home,
fortunatly the attack was not severe and with a little coaching and more water the blockage released and she was out of danger
I was reluctant to write this as i though it may have been a isolated incident but it appears other Unilocal posters have had similar experiances with this hospital. whether all these bad reviews will change the situation there i dont know one can only hope.

Went to the ER to deal with breakthrough pain due to my condition. Was given two shots for the pain. After an hour when I said I felt no relief. I was told by dr. Morgan li that it was only his job to make me comfortable. When I said I’m not and repeatedly tried to explain he proceeded to interrupt every sentence I tried to say. Then walked out of the room in mid conversation went and sat at a computer with his back to me and hid like a child. I got to spend the next four hours in the lobby cause he’d given me narcotic and said they had a full lobby and wouldn’t let me stay in the room. I understand the no driving thing but I’d come there before those people and the room was mine. No one was being rushed in with gunshot wounds or major trauma. Then once the lobby cleared it’d been nice to not have to stay in the lobby in pain and in my wheelchair. Do not go there.

Had a terrible experience here in May 2011, involving the doctor and nurse assigned to my mother (who has advanced Alzheimer’s disease) having no idea why she was admitted by the ER the night before, not reading her chart, refusing to talk to the nursing home staff calling on the phone, not feeding her, refusing to administer her medications, delaying her discharge simply so they could charge Medicaid more money, and then putting an absolutely incorrect diagnosis on her discharge papers. It was all in all a horrific experience. When I tried to call their complaint line, I had to leave a voicemail, and my call was never returned.

This hospital’s ER was terrible. It smelled nasty, there was vomit on the floor in front of the restroom and we were waiting for 2 hours and had barely been triaged and registered. In the whole time we were there no one in the waiting room had been called to the back. The nurse who triaged me was rude and rolled her eyes when I asked her a question, literally in my face.

Since then for surgical glue, Seton has billed over $ 5k in hospital bill asking me to pay $ 1300. This is why everyone is getting taken in healthcare.