Jack in the Box

I felt compelled to write a review for this location because the staff has been consistently fantastic. Everytime we have visited, they have bent over backwards to be nice. This is the only location we go to, because everyone there is so nice. They have even fixed orders that I screwed up at no charge! They are really on the ball!

Ummm… WHAT? Ordered a Extreme Sausage Sandwich… got this instead… nothing else in it. No lettuce and no sauce… and they want $ 15 an hour… I hope machines will replace these «hard working employees»…but I’m sure even after I were to put it in the ordering machine, the person behind the counter will still mess it up… seriously…does this look like an extreme sausage sandwich? Ridiculous.

I’m not one to use Unilocal as a forum to solely complain about my experiences at establishments. I know that Unilocal is frequently misused to «tell on» companies or vent about a bad experience rather than to simply talk to management. I dine out frequently and have to say that I’ve had less than stellar service/​food on several occasions and didn’t Unilocal about it because simply talking to management was sufficient… not so with this Jack in the Box.
Last week I ordered a «Jalapeño Burrito» for breakfast. The gentleman taking my order said, «I’m sorry Sir, we don’t have that burrito anymore». I said that was fine and ordered a «breakfast burrito with ham and add jalapenos». He rang me up for a «Meat Lover’s Burrito» and then hit the button that says, «Add jalapeño». Simple, right?
I go to the window and get the burrito. Then proceed to my place of work and unwrap my food at my desk. I take a bite and noticed that they did the «only ham» portion correctly, but there were no jalapenos. (Jalapeño is the only reason I went to Jack in the Box. I like Taco Bell’s burrito’s better, but they don’t offer jalapeño). I called the establishment and said, «Hi, I just ordered a breakfast burrito with jalapeño a few moments ago and just realized that there are no jalapenos. I don’t want anything for this call, I just wanted to bring this to your attention for a learning opportunity for next time». The woman then said, «I’m so sorry! We want to make your order right. Give me your name, and you can come back anytime for the correct burrito on us!». I told her thank you, gave her my name and went about my day.
Today is Friday and I decided to purchase my work team breakfast burrito’s as a TGIF treat. I went to Taco Bell and ordered 15 breakfast burritos. When I was leaving, I saw the Jack in the Box right across the street and decided that I should redeem this burrito mistake now as if I wait too long they will likely forget me! I pulled up to the ordering screen and explained my situation to the man (which was the same man who took my order the first time). He said to pull around to the window so I did. When I rolled down my window, the manager came over and sternly asked me what I needed. I, once again, explained my situation to her and she said, «We haven’t carried that burrito in two months».I said that I was aware. and just made a customized breakfast burrito. she looked at me like I was lying and didn’t want to give me the burrito. I picked up the big bag of 15 burritos I had just purchased and said, «LOOK– this isn’t about the money lady. I can buy a burrito. it’s the principal that someone offered me a free burrito because you guys messed up. now I’m coming to claim that burrito and you are being rude». She said, «well what do you want then?» … really? I once again repeated the order, «breakfast burrito with ham and jalapeño.» she throws a burrito in a bag and hands it to me saying that they won’t do this again for me. I drove to my work and opened the burrito. they got the jalapenos right. but this time i’ts ham, bacon and sausage. I really don’t like sausage. threw the damn thing away. Tempted to call and tell them they got it wrong but a free burrito isn’t worth having to deal with that dreadful manager. Like I would really lie to get a free $ 4 burrito. I spend that much in gas just to get there! Jesus Christ!
yes. this was a lengthy review about jalapenos. but it had to be done.

This low rating is for the service. Extremely slow drive thru, the line blocked most of the parking lot (which is rather small to begin with) and a few cars actually left the drive thru line because no one seemed to be moving. The woman taking orders practically shouted through the intercom, which was unnecessary.
Also, on a more recent visit I was shorted changed. Do not pay cash in the drive-​thru! The server, Marinna, has a trick to distract you so you do not know they handing you back incorrect change; they hand you your change and receipt and then quickly follow up with your drink and food, rushing you so you don’t have time to count the change.
I’ve contacted corporate to let them know how shady and rude the workers are at this location. Completely unacceptable!

Blazin’ Bacon Chicken Sandwich and Jalapeño Bacon Breakfast Burrito made my day! This is my first time to taste an irresistible kind of bacon cheeseburger and a burrito! wow! i just cant explain the unique taste and their good service. Thanks to my friend who recommended Jack in the Box for me, and I will definitely recommend it with my brother and friends! An amazing and wonderful experience here! Credit also to the crew of the fast food! love it!

It’s not the best fast food, but 24 hr drive through. It’s the only thing that’s opened for late night munchies haha. It’s ok, I would rathereat in n out anyday!

Been coming to this one for years with great service but I came here two nights in a row after getting off my nightshift. The young girl at the window has been rude both times, snapping at my request and seems aggravated at her career choice within JnB. When I added something to my order, the Spanish-​speaking ladies (who didn’t realize I spoke Spanish as well) in back could be heard complaining about having to be bothered. I’m not sure how busy they get at two am, but obviously they were flustered by the workload.
And they got my order wrong on top of it all. Ace job, ladies!
UPDATE: Came back tonight hoping for improvement and quite honestly, lack of late night options. Waited in line for 10 mins, and when I took the first bite — it was burned. Can’t deal anymore, I’m going to Carl’s Jr.

(Carried Out 05÷26÷15 TU @ 6:15pm and several times after): You would get jacked-​up if you ate this stuff all the time, but what was a marketer to do when the promotional coupons were so damn effective?!
Over the course of three weeks while I spent more time where I grew up, I took advantage of all the lovely promotional coupons (i.e. BOGO free offer to try their two new Blazin’ Chicken Burgers) I received in the mail and headed to the nearby Jack In The Box! Remember, marketers (such as myself) wanted you to use these coupons, so use them dammit! I wasn’t a huge fast food fan, but I still needed to eat, right?! Did they distinguish themselves from the rest for being in a small upper-​class community!?:
Bacon Blazin’ Chicken Burger ($ 4.99) — Bacon?! You said «bacon», and I said «where?» and how much?” Basically larger than their regular spicy chicken burger with two thick slices of bacon and a spicy dressing, this was hardly spicy at all. If you knew me, I liked things «arse-​fell-​off» spicy-​hot. The crispy strips of bacon were good and the larger fried juicy patty appreciated; otherwise, it was nothing special, and I wouldn’t buy it at regular price.
Blazin’ Chicken Burger ($ 4.59) — Compared to it’s bacon brother, generally speaking bacon was merely $ 0.40 more?! As I said, it was basically a larger version of their regular spicy chicken burger with nary a difference in spiciness. Again, the larger fried juicy patty was appreciated but preferred to purchase a couple of the «value-​menu» version just so my belly got filled.
Regular Tacos (2 for $ 0.99) — These were not your standard Mexican tacos by any means as they were gently deep-​fried and encased. There was nothing redeeming about these other than the price, a belly-​filler, and an excellent alcohol soaker-​upper. Why I loved them so I honestly couldn’t tell you.
ADDITIONAL IMAGES FROM LATER VISITS
Spicy Sriracha Burger ($ 4.79):
Monster Nacho Taco ($ 1.89):
Monster Bacon Ranch Taco ($ 1.89):
Value-​Menu Fries ($ 1.00):
Service — You approached the order counter and checked out the visual menu up on the wall
, placed your order, and in about 5 minutes your food was ready. They had a rover who gathered any empty trays and collected trash that was left. A smoothly-​ran operation.
Parking (Free) — They had their own small lot with no more than 10 spots — ’nuff said.
Atmosphere, décor, ambience — Your run-​of-​the-​mill fast food restaurant but with a much smaller layout filled with several tables and chairs
, few informational and promotional posters hung on the walls, brightly lit with electric lighting from the ceiling, ample natural lighting came in through the many large glass windows, a really clean place, and they had a short drive-​thru window. There were no TVs and adult-​contemporary music played in the background.
Attire — Totally casual, so I would normally be in a t-​shirt, boardshorts, and flip-​flops.
Overall, the La Canada Flintridge location of Jack In The Box was nicely kept, but nothing else stood out compared to other locations… EXCEPT for the lack of Asian or Caucasian workers in a predominantly Asian and Caucasian community (all employees were of Hispanic origin — simply a marketing demographic observation). Naturally, it wasn’t the healthiest of food, but when you needed sustenance, they filled in fine. I found fairly good value based on the prices, service, and experience noted above (total paid experience was around $ 12.00 BEFORE discounts; no tip required). And, they accepted my credit card of choice… AMEX! 3.5 STARS

They have great coupons! They seem to often get new items on their menu. Their flavored tea is a little to sweet at times, but once the ice melts, it’s all good!

Based on my experience, this place has the worst food you will ever saw in your life, the restuarnut has bad smill when u just enter. I think many people should avoid eating in this place, this is my honestly advice. :(

Carlos the night shift manager has a bad attitude. One of the female employees on night shift just swore right in front of me. Otherwise this is THE late night destination in la crescenta/​canada if you’re drunk after the bar and need some food.
Also, as I was leaving, two guys walked in. One was morbidly obese I lder man with bad facial acne, the other was a blonde man, young and thin. Both did NOT pay, and recieved two large cokes. Free. When I confronted the manager about this, he said the two men were regulars here. I wasn’t aware managers of JITB were alliwed to comp regulars for drinks!

I go to this Jack in the Box weekly before getting to work. I only go through the drive thru. I get good service everytime I go here. At the times I go, the drive thru line isn’t too long. Service is quick, usually don’t have to be in line for more than 10 minutes. Prices are all the same at all the Jack in the Box’s. Only one time I’ve gotten my order messed up, I ordered regular French fries but got curly French fries. The curly French fries tasted a bit old. I still go here weekly for a quick bite before work.

This is by far the worse jack in the box I have been to. They are always out of something and it seems the order is never correct. Seems to just be poor management because they were even out of coffee one morning. It’s a shame because it’s the only one in this area of town.

if this is the way it’s going to be they should close up at midnight and blow up the clown again. tonight’s bacon insider at 1 am from the drive-​thru looked like it had been packed in a suitcase and taken cross country — cold, tired, chewy, not even close to fresh. bacon was old and the tomatoes were green, crunchy, and bitter, curly fries looked like they were left over from the previous shift. disgusting and a complete waste of $ 8. never again.
screw you, clown.

The fat curly brown haired Manager who usually works Mornings is a total B*tch.
It took everything out of me to not drive back around to that parking lot and key her car. If her broke a** even has a car… I mean she works at Jack in the crack. LMAO.
She was extremely rude to me on 2 occasions.

Oh Jack-​in-​the-​crack, how I miss you. I wish we had one in NYC. Sigh.
E.Coli be damned. I grew up eating their burgers with the Thousand Island secret sauce. Oops, spoiler alert. Not to mention their fried tacos. Nomnomnom! This location is the one I grew up with and hasn’t disappointed in over twenty years.

Ehhh the foods okay.
Best thing to eat after a long night or after clubbing, they’re open till 3 on weekends.
Beware they NEVER have churros but they advertise it.
And they tend to mess up orders. Not sure why

This review is for ⁹⁄₂₃ visit at 2:20. I decided to order my food to go, after waiting in the drive thru lane for about 5 minutes and not moving an inch. I ordered a jr cheeseburger and some bacon cheddar fries at 2:19 according to my receipt. I got my food at 2:30. Last time i checked it didnt take 10 minutes to assemble a jr cheeseburger. While waiting for my food an older gentleman came in and asked me if I had order. I said yes. The girl
Next to me said that it had been taking to get her food. The older gentleman waited for 5 minutes without being attended so he left. According to my receipt I was attended by Chris. I’m hoping that there wasn’t a manager on duty because the service was beyond pathetic. If they want to hire high school drop outs that’s fine at least hire somebody competent enough to take a burger order. When I finally left the same cars were still waiting at the drive thru lane. It had been about 20 minutes. At that point I just laughed out loud at how pathetic the service this time. I know this review seems harsh, but the owners/​corporate people need to know whats going on. Service was complete unacceptable, so im hoping with this review changes should be put in effect.

Normally I would just give a fast food chain a standard 3 but this Jack in the Box has the best service I have ever had at ANY fast food joint [both inside and at the drive thru], the dining room is always clean, although this is a small location, theres plenty of seating for dine in patrons (unless you have like a group of 10 lol), the employees are all very friendly, and the main reason I gave this Jack in the Box 4 stars is well, quite honestly, although fast food is bad for you, not always that yummy, and can really put a dent in your wallet, I love Jack in the Box.

I used to eat Jack at least once a week in college, but now that I’m home, I’ve forgotten all about the delicious yet damaging late night eats Jack has to offer.
I’m not sure whether this one’s open ²⁴⁄₇ but I’m pretty sure it is. It wouldn’t be Jack in the Box if it wasn’t. Where would people eat when they’re hungry at 2 in the morning? This is mosdef the place to hit up when it’s late and you’re bored, hungry, and down for some artery-​clogging goodness.