Bob Smith Toyota

The service department is tops. They are attentive and polite. If you’re in the market for a Toyota, you will be treated like the queen or king that you are.

Took my 2004 Lexus ES330 to Bob Smith for long overdue service on 3÷8÷16 at approximately 7 AM. Received excellent advice from Service Advisor Mike Burkholder. 11 service points were attended to and I received a call from Mike that my car was ready for pickup at 12:30 PM on same day. Was I ever amazed. 1000 kudos to Mike and staff at Bob Smith Toyota.

I love this place! I have purchased two vehicles, so far, and received exemplary service each time. This time I had Sako as a sales rep. He was courteous, friendly, easy to work with and he got me a very good exchange price for my used Scion. I love my new Prius and I really liked the care and follow through I got from Sako. I would consider him a friend, in addition to a wonderful sales agent!

Went up Thursday morning for my first oil maintenance on our 2015 Highlander. The experience was excellent at every level and I was in and out in just under one hour. The service department seems to really be working on being the best and at this point in time they are a total success. Keep up the great work.

I made an appointment over the phone on Wednesday for a recall repair service and for an oil change. I was scheduled for Saturday at 9:40am.
However, when I got there, the kind gentleman who was helping me said that there was only an oil change appointment on file for me. Confused as to why he didn’t know I was here for a recall too, I showed him my confirmation email from the man who I arranged my appointment with.
He never got a memo about my recall appointment. Therefore they didn’t have the parts to fix it for me that day.
He told me that usually whoever takes the calls are supposed to transfer calls directly to the service department if it’s about recalls so that they can order the parts and arrange a day to fix the car.
This was a huge inconvenience because I purposely wanted to kill two birds with one stone. But now, I have to go again in a couple weeks to get my car fixed for the recall.
I really hope that the call department will get their act straight and make sure to transfer calls to the service department regarding recalls to prevent other frustrated customers.

Returned today for my appointment to have the balance on my tire checked. I was assisted by the always helpful Frank (he is the best). They checked it out thoroughly and were able to put my mind to rest that there is no problem. The hallmark of good service is not that everything will be perfect as there can be issues or problems, but how customer service reacts to take care of a perceived problem. Thanks to Frank, I feel my trust restored. This is the way it should have gone the first time.

All the staff I have interacted with over the years have been friendly, professional and thoroughly competent people who care about doing a good job and like to do right by the customer. Over many visits with our cars, I have not once had a reason to complain; plenty of reasons to be pleasantly surprised. It’s not fair to single out any one person, because they’re all great, but Mark (ask for «the English guy») and Sako are superb if you’re looking to buy. All of the service guys (yes, they are all guys) are exactly what you would want: friendly, honest, very up front about the work, never try to sell you extra stuff you don’t really need, and will happily go the extra mile to make sure even a minor issue is fully handled.

Drove three and a half hours to Bob Smith Toyota to look at a 4 runner. We were met by our salesman Mark Young. He treated us great! He took time to answer all our questions and addressed all of our concerns about purchasing the vehicle. We wrapped up a deal in a short time. I would recommend Bob Smith Toyota and their sales team. Mark even offered drinks and snacks. Great experience.

Ditch the Glendale location and come here! Their driving radius even goes to Glendale, staff are so much more friendly, and kind. The location is also a lot cleaner and organized! Great job Bob Smith Toyota of La Crescenta!

Came in for maintenance and it was an excellent top notch service!

Twice now, I have been helped by the service department at this dealership after having had problems created by a different Toyota dealership. I’m happy to report that the service department personnel was outstanding and resolved the problems quickly. Of particular note, Brian Lewey, Service director at this dealership personally saw to it that the issues that I was experiencing we’re dealt with quickly and expeditiously. At this point, I have nothing but good things to say about the service department at this dealership and look forward to having my Toyota sienna serviced there from now on. Toyota of Glendale can learn a few things about how to provide proper service from Bob Smith Toyota service department team!

Their Service center is a piece of ****. They don’t pick you up when u tell them to. They are rude and they charge way to much for something that’s an easy fix. Save your money and find a proper mechanic and Rental service. I recommend Enterprise!

Man I was expecting great service, and got nothing but that! Jaime took my phone call and answered all my questions and when I arrived although he was at lunch, Walter the gentleman standing by his office handled everything for me and also another gentleman helped me as well. I was welcomed and treated like a vip. The service center was very efficient they worked like a clock, but faster I was given an estimate that my car would be ready in 4 hours but they finished in 2, that’s great service, even if I had to wait 4 I would have, they provide you with a ride to where you have to be so you don’t have to wait there anyways… So that’s even cool as well! Go here with your Toyota, or buy one here so you can take advantage of their great services!!!

My faith is restored in Bob Smith. It’s nice to have helpful and competent people running the parts department once again!

$ 1412 worth of repairs done as a recall to my Corolla.
Service and mechanical staff were very professional and everything was completed within the time frame. Would definitely come back for another service.

Not related to car sales bit my electric car was completely out of juice and Brian let me use their private car charger so I could make it home. Tks!

Very courteous and accommodating staff. They have been prompt and efficient and have made the visits pretty painless. My only gripe is the same with all dealers in that they are a little too expensive on most things.

Quick and fast service with Jaime as polite as every. I arrived for my 7 am service a few minutes early and was on of the first few cars in line. My service was for the 70,000 service. They had me out of there in 45 minutes. My only suggestion would be for them to have the person that washes the cars arrive a few minutes earlier since he was not ready to was the car as promised. They did tell me that next time I’m in the area to drop by and they would wash it.

Bob Smith Toyota is awesome!!! I knew exactly what I wanted and they searched the state to find my car. They couldn’t have been more accommodating and helpful! I will definitely go back to buy my next car.

Excellent, friendly, professional service was received from John, Jaime, and the Bob Smith service team!
Richard C