John Nelson Plumbing

Our experience was almost identical to Glen U’s. Work took weeks longer than expected and the crew had to come back several times. They started demanding final payment prior to obtaining permit approval. We haven’t had any problems with the plumbing, but we weren’t satisfied with their process and lack of professionalism.

I’m not one to write reviews but feel it necessary to do so for John Nelson and his team; I applaud the fine work done by the company. From the moment I met John, I knew this was the guy who I wanted to repipe my old Spanish style house. I had already interviewed several. He was not the cheapest, nor the most expensive but he was clearly knowledgeable, caring, and persnickety about getting the job done quickly, cleanly, and with my 100%+ satisfaction in mind. The men did just that!
From the moment the crew showed up they worked beautifully as a synchronize team; they quickly laid the drop clothes, setup to get the work done all the way through to the spackle and clean up, seamlessly covering the holes necessary to gain access under the sinks and in the bathrooms. They paid attention to every detail of the job. One of the men made point to even ask if I wanted to keep some of the old fixtures, knowing that this old house had some special historic value. I am very happy to give John Nelson plumbing five stars — bravo!

After over 2 years, I just got a lengthy voicemail from John this afternoon asking me to remove my prior negative Unilocal review. (So be warned Unilocalers… more likely than not he has convinced bad reviews to be deleted)
I find it ironic that he, personally, never once attempted to address any of my concerns WHILE the work was being done.
In his voicemail, he essentially questioned if I was being vindictive by writing my experiences and opinion on Unilocal.He digressed into talking about sprinkles on a donut (???) — I guess acknowledging one can’t make everyone happy all the time. He continued to question my motives for writing the review essentially saying that I had my laugh and to please remove it.
No, my intent is never to be vindictive. If my reviews mis-​state the facts, I am more than happy to correct.

John Nelson Plumbing re-​piped our entire house with copper pipes. The work crew was very organized and took great care in protecting the working area and walk ways, before they started breaking the walls. They re-​piped the house in 1 day, then came out the following day after the building inspector to patch up the walls (with texture).
Customer service was excellent with the office manager, who did all the work to attain the building permits, and was always available to answer any questions.
We did have a leak in a connection on the pipe leading into the house, but after a call they were out in less than an hour to fix the problem.
Thanks for the new pipes!!!

Excellent work, quickly done.
We had 40-​year old iron sprinkler supply pipes that burst at our Glendora home. John came out, sized up the situation, and gave us several options on how to fix it. Even though they specialize in interior repiping, they competently handled the outside job, tieing into the water supply in two different places, drilling under the driveway and through a block wall. They even added cutoff valves and hose bibs that weren’t there before. Workers were professional and the price was very fair.

I have used Nelson plumbing several times… they did a complete copper repipe of my house and got it done as was promised… my problem is the last 2 times I have tried to keep my business local and use him again, it is over a week before he gets to the job. This last time I called on a Thursday and he did not get out there until the following Saturday… simple job on a sprinkler valve and 2 leaky sprinklers… finally called me with his quote of 700 dollars to replace the valve… when I asked why it was so much he told me he had expensive labor costs… I asked him what the hourly rate of his services were he told me 200 for a plumber for the whole day… so I guess it would take one of his plumbers 3 days to do the job, because material costs were 100 dollars at most… told him to leave and he called me back to tell me he would do it for 500… when I got there, he had another plumbing company with him to do the work… this was a big rip off… my gardener did the job the next day and felt guilty charging me 120 dollars

What impressed me most was their good communication and polite workers. They welcomed questions and took the time to explain things in layman’s terms. Unlike some contractors and plumbers I have had, I felt like they cared about keeping things clean and safe, too.
I ended up needing to have both the fresh water and gray water pipes replaced, including traps and fixtures, though I never felt pressured into buying something I didn’t want. The foreman gave me a work suit to wear when we crawled under my house, and he pointed out how the gray water pipes were already leaking, yuck! The good news is that they used quality materials and now we can take a shower and run the dishwasher and washing machine at the same time, and no more slow drains!
Some advice: Get them to pull the permit and you have to call the county or city to have the inspector come out. Also, be prepared to negotiate with them about transferring the guarantee. John was on vacation when I had my work done, but his manager, Danny, was always avialable.
Though they ended up needing to come back to pass inspection because of a few minor adjustments, the work was done cheerfully and quickly.
I can’t speak to how well they back up their warranty yet as everthing is only a few months old. More on that later, but I guess for now, no news is good news.

Although our first experience with this company was good, our second experience was abysmal – the technician came to repair leaks in both of our toilets, and after he left both toilets had leaks that were worse. I should say that as he was leaving the technician said that both toilets were very old, and ultimately I did end up having to replace them, but he should have just told me that in the first place instead of charging $ 125 for useless effort.
I did give the company a chance to adjust the bill and they refused.

These guys are professionals… the entire crew was friendly, fast, professional, and went above and beyond to get the job done right and quickly. They are responsive, responsible, and true professionals!

WOW, Who knew that you can get your home copper pipes replaced in just 1 day.
These guys are PROS they came in early morning walked the property with me and went over the entire project. I left for work. Got back form work they were all cleaning up and wrapping it up. They actually left my house cleaner then it was when i went off to work. AMAZING!!!
Water Pressure is Awesome!!! everything works great and i got a Great deal !!! AND BELIEVE ME I SHOPPED AROUND REAL GOOD!. Best deal for your buck and real QUALITY work.
Definitely use them again and already referred them to FAMILY AND FRIENDS.
ONE HAPPY CUSTOMER HERE :)

Don’t believe the hype, colorful graphics and history. If you’re looking for a complete re-​plumb, look elsewhere.
I started a complete renovation and pulled permits for all the work I was doing. This company’s lead plumber had to be reminded all along the way what was agreed on in our contract. For example, insulate hot water pipes, there are supposed to be 3 hose bibs, not 2, no I didnt ask for a connection for an icemaker, on and on. The city inspector had to have him fix several items… (isn’t the size of an earthquake shut-​off valve something pretty basic? Hey, you need a ¾″ valve on a ¾″ line, um hello???) Tankless water heater was located in an incorrect location, prompting the inspector to ask him if he even read the manufacturers data.
There’s many more, but suffice to say, if you don’t want to have to follow along every step babysitting, know absolutely nothing about plumbing, or need it done right without alot of hassle, I“d suggest you look elsewhere. Oh and, just try using the BBB to your advantage when one of their paid members doesn’t live up to standards. You’ll quickly find out what BBB ratings really stand for.