Rite Aid

Pharmacy hours are not accurate online. Store employees are extremely rude. Pharmacy employees are impatient, rude, and have major attitude. I will be moving my prescriptions and my business elsewhere. Zero Stars are more befitting.

They did not give me prescribed medications because I was there 9.50. You can’t turn dawn a patient miss pharmacist over there !!!

This location has the most friendliest staff and helpful. They always full stocked clean sleeves and makes shopping a breeze. Phanessa the beauty advisor is so sweet and always has coupons, samples and goodies with purchases… I was actually able to try stuff on before i bought it and for a drug store i love that idea!!! She always has samples as well which is nice because i can try something before i invest!!! Overalll this is my favorite rite aid

I’m done with this effing place!
Shelf is marked buy 1 get 1 at 50% off. Get to the register and NOT. Mislabeled on the shelf.
Want one scoop of mint chip ice-​cream… frozen solid and unscoopable.
Ok, rocky-​road… frozen solid.
Ok, butter-​pecan… frozen solid.
Ok, chocolate… empty.
Finally got pistachio. :-(
WTF!?!
Also very rude and condescending manager and cashier. My least favorite species of people of course.

So I write a review. I get a generic response to contact them. I contact them and was told that «someone» will get back to me in 24 – 48 hours… it’s been a week and still no response!!! TERRIBLE CUSTOMER SERVICE! No wonder your staff is so awful!

To whom it may concern,
With regards to your pharmacist at your 2647 West Foothill Blvd. branch in La Crescenta, CA, I have never in my entire life been felt so humiliated and treated as if I were one of these drug-​seeking junkie criminal addicts when I went in for my usual refill of my medication I have been legally prescribed for severe ADHD and narcolepsy. I have a LEGITIMATE prescription from my physician — a psychiatrist who’s been practicing in the field for more than 30 years and is highly respected and regarded in his field at the university of which I attend.
I went into your store on the morning of December 24^th with my prescription that was written by my physician on December 17^th, and I was and am aware that my last refill was November 25^th (one day short of a month). I was definitely «OK» with this and I even offered to return whenever it became ready — whether it’s two to three days from that particular day, or even if it’s a week from then. I was very polite. I did not throw a «fit» nor complain whatsoever, yet her demeanor and the way she «communicated» with me, displayed so much malcontent and wrongful accusatory and prejudicial tones that I literally became speechless and shocked in my disbelief at her utter audacity to treat a customer in that manner. What gives her the right to treat customers in that manner and do you properly screen and train these supposedly capable individuals with proper and professional customer-​based relationships and interactions?
Again, I understand that these controlled substances are classified with abuse potential but I am FAR from being a drug abuser. And despite of my lifelong struggle to DEFEAT my particular disabilities that MOST of society and RiteAid does NOT seem to care to understand nor empathize/​sympathize with, I and millions of others in a similar situation and struggle have managed to overcome these obstacles and proven the doubters, naysayers, and other prejudicial and incompetent power-​tripping, egomaniacal, and ignorant know-​it-​alls who LACK any sort of understanding, compassion, and interpersonal skills towards individuals in my similar situation. And one of these power-​tripping, egomaniacal and ruthless individuals IS working in your pharmacy department at this particular branch.
This is extremely concerning and discouraging as well as beyond unacceptable as far as professional and civilized behavior is concerned. I am NOT your generic junkie with «drug-​seeking behavior» that she made me out to be. I have ALWAYS taken my prescription AS PRESCRIBED under very strict medical supervision and monitoring — three times per day at 15 mgs in the morning, noontime, and late afternoon — each and every month. This comes to 45 of the 30 mg generics that I prefer due to financial reasons. I have NEVER, EVER, abused my prescription and I have even REFUSED to increase my dosage due to being wary of becoming mentally, physically, and chemically dependent on anything synthetic with neurological damage potential. My board-​certified physician can absolutely attest to this.
Due to the way I was treated by this lady, I have no other recourse than to do EVERYTHING in my might and power to contact the California Board of Pharmacy, the Labor Board, the Better Business Bureau, the state legislature, the Department of Justice, those of whom are strong supporters of the Americans with Disabilities Act, as well as anyone else who can and will fight against YOUR pharmacist’s inappropriate, unnecessary, condescending, and absolutely cruel and DISCRIMINATING treatment and behavior towards individuals with debilitating health issues, an experience I can now take on as personal and will make sure that a proper recourse, resolution, and justice will prevail.
I am positive that this incident is not one of which is unique and isolated in incidence, rather it is one of which I thoroughly believe is a far-​too-​common practice with your pharmacist (s), especially at this particular branch of which I speak of.
I have a degree in English Literature and I have gone back to school for another degree in Mechanical Engineering at a major university here in Los Angeles while undertaking a minor in GeoScientific Studies. I am NOT a drug addict NOR am I some idiot junkie loser off of the street that she made me out to be IN FRONT of your two other employees. If you look at my history, I have always properly refilled my prescription through this particular store and NEVER have I ever broken any type of rules and regulations and have always abided by the local, state, and federal laws because I do have a clear and full understanding of how these controlled substances are a huge pandemic in this nation today. NOT everyone who takes this medication is an addict.
Your pharmacist’s power trip is playing with people’s existence and livelihood. I’ve been going to this store ever since I was a young child, before it was RiteAid.
Horrible.

I like rite aid cause it’s so convenient. You can buy pretty much anything in there at a reasonable price! What got me to love Rite Aid even more was their new selection of make up! Call me an addict but I always leave the with something new to go into my make up bag! The only thing is the incredibly LONGGGG wait line! Every time I come here there is only one or two cashiers attending a line of 6+ customers and if these customers are like me they have a little more than a few things in their hands. Think about adding another cashier! It will save all your customers the time and frustration of waiting!

great service! nice, clean, and well-​organized! i love getting the thrifty’s ice cream. my favorite flavors are black cherry, pecan praline, cookies n cream, and strawberry sorbert: D one scoop is all you need to cure that sweet tooth and for an affordable price too! i also like how easy their photo printout station is too! the machine will guide you during every step so you will have your pictures quick and with no hassle! they also have a lot of sales so keep an eye out :)

Once tried to purchase condoms here (safe sex — yay!) and the cashier actually tried to refuse to give me a bag (this was before you had to pay for bags in California) and as I was leaving said «Hope you have a good time.» Wow. Shaming me and sexually harassing me in the same interaction? Incredible.
Also had a pharmacy team member filling a birth control prescription for me (again, safe sex, yay) say loudly «Ok, so here’s your BIRTH CONTROL, blah blah blah» with an entire line of people behind me. Mind you, I’m not ashamed to be on birth control, but 99.9% of the time I’ve filled prescriptions at other pharmacies, they have made a point to be discreet, whereas this employee seemed to be making a point to not be. Really upsetting and inappropriate.
Do they know it’s not illegal or wrong to, oh, I don’t know, try and have sex responsibly and safely? Sorry for trying to take care of myself, people!

No matter what time of day or night it literally takes for freaking ever to get checked out here. It is so annoying.

What the store has in beauty it lacks in customer service. The store looks great since the remodeling, but the staff is just not customer friendly at all. We frequent this Rite Aid for their ice cream and there are times when no one is at the register or they only have one person and a huge line. The staff doesn’t greet you or smile. They definitely need a refresher on customer service. All I need is a smile and I will happily add stars to my review.

This location seemed to have remodeled interior lately. It looked a lot spacious and brighter. Look a lot nicer than other old Rite Aid places.

Smaller than the one in La Canada, but I still found what I need/​want. I would have given five stars, but I didn’t because the women at the register were to busy chatting before they acknowledged my presence. Chat during your break time ladies!

This store has been remodeled in the past few months, and now it looks brighter and bigger than before. It is always clean, and well stocked. They are coupon-​friendly as well. They now became part of the Plenti system, so you can earn points on certain purchases and redeem them in store or elsewhere where other stores participate in the Plenti program, like Macy’s. This is one of the best Rite Aid stores I’ve been to.

The worst customer service. The manager is fucking rude and so are the other employees. My visa gift card that I purchased was not activated, and she kept giving me attitude because she thought I was young and didn’t know anything. Despite being only 16, that is not how I should be treated. Meanwhile, the customer next to me was being treated poorly, because she didn’t want to change the phone number on her rite aid card. The cashier continued to give attitude to her. This place deserves no stars. Their merchandise may be good to use, but their service is not worth it. They need a new manager or new customers.

The store is so nice since they re did it however… The staff did not update their attitude to match the new store. Also the manger or at least someone important seems to run it like a gulag but never notices or worry’s about the long lines. The old store had this problem and so does the new store. Terrible if your in a hurry its seems to be understaffed.

Store is clean but the service is very, very slow. Don’t think of going there if you are in a hurry.

I have visited this store numerous times for photo, pharmacy and just to pick up a few things because it is conveniently located for us. I have never once been in this store with having a problem.
I have ordered pictures here 3 times and have only been ready, within the time given, once.
It took 3 times coming before they had a wellness card available to give me. The cashier was kind to give me the discount I would have had with the card though.
The pharmacy has been the worst. I have had to take medication back because the dosage was not set properly on my sons’ seizure medication. The pharmacist has not been helpful in answering my questions or filling my prescriptions. Today they did not have a measuring device to give me for my sons’ prescription– they were simply out of them. And then when I asked if it would be possible for her to mix a flavor with my other sons’ medication so that he would be more apt to take it, she said they did not have it but I could go to another store. Mind you this is for medication that I will be picking up at a later date and she was not willing to even try to order some.
The store looks very nice and is usually clean, but other than that I have been very disappointed in my experiences to the point that I will not be returning.

the store is brand new clean and very bright.
was very happy they had on prescription there and it only took 15 minutes.
the staff was very friendly also.

This store and the products are basically the same as the other Rite Aids, except that it seems newly remodeled and very spacious. The staff is friendly enough. The store is located in a shopping plaza with several other businesses including Ralphs, so you can shop at more than one place without ever leaving the parking lot.