Music In Motion Disc Jockeys

– EDIT –
Music in Motion made things right and provided a full refund and the cost of the last minute replacement. Upped review to 3 stars for that.
Original review below:
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I’m usually not one to leave a negative review, but this has been the worst experience I’ve ever had with any company and I feel a need to warn others.
We hired Music in Motion to DJ our wedding reception because they were known as the best and most reliable in town. We had a contract. Everything was paid for. Confirmation calls a few days in advance. It seemed like everything was set.
During the reception the grand march is supposed to start at 8. Around 7:30 I began to get concerned that there was not yet a DJ around setting up. So I started to place some calls (this is during the dinner, when the most important people in my life are giving speeches that I had to miss). Between emails and online searches, we found 4 different phone numbers for Music in Motion. None of them reached an actual person. The worst part is, one of those was labelled as the on-​call number. Maybe on-​call means something different to Music in Motion, but to me it means a person is always on the other end of that number.
So 8pm comes and goes, and still no DJ. We’re starting to panic at this point. The entire bridal party is trying to call any number we can find for Music in Motion, including the number of the DJ himself. Nobody can get a hold of anyone.
Finally we start calling around for replacement DJs. We ended up finding Radio 1 Music DJs at the very last minute and they could make it by 9pm to start our grand march. The only thing they needed was $ 600 on the spot in cash. Amongst the bridal party we didn’t have enough, so we had to ask friends and family at our wedding for cash, after most of them had just provided us with gifts. That should never have to happen.
Keep in mind, my brand new bride is in back crying for most of this. What a great wedding night! I sent them an email that night requesting a full refund, plus the cost of the new DJ, which I figured was justified by the situation.
So you would think Music in Motion would probably apologize, right? Wrong. Never heard from them the day after the wedding. Finally two days after I got a voicemail while on the flight to our honeymoon just asking how we would like the refund. No apology or reason as to why the DJ never arrived.
It’s been 5 days now, and still nothing. We got the original $ 650 refunded, but a refund does not seem like enough when a contract was breached and our wedding night ruined.
So if you actually want a DJ to show up to your event, I would not recommend Music in Motion.

I was extremely frustrated when I asked a month before our wedding who our DJ would be and if we could talk to him/​her to finalize details. I was told that they do not know who my DJ was — that they decide the week of but I had no reason to talk to my DJ and I could just talk to Katie. I was told they had all of our songs and would play all of our «must have» list. They played maybe half of those songs, and then played songs on our «do not play» list. Our DJ (nathan maybe?) was so bad, that he went up to my brother in law and said «please help me, I have no idea what to play» because 70% of what we requested — 90s and today, they did not have. I would NOT recommend Music in Motion to anyone!