Benjamin Eye Care

Good doctor, friendly staff. They always seem to be a little behind (but really, what doctor’s office isn’t?), but no matter what, the doctors always take their time with you. I always feel like I’m being listened too, and never feel rushed.

Where to start — this office runs chronically late — I had many appointments here and they were always running late — even when I had an 8:15am appointment — they would routinely make me wait 45 minutes or more. Then, when I was with the doctor, he was frequently interrupted with administrative or non-​esential issues. I had cataract surgery on both my eyes and choose an elective procedure at additional cost not covered by insurance.
One of the implanted lenses turned out to be incorrect, and had to be re-​done. Additionally, his surgical center charged me incorrectly during the first procedure, and when I brought this to his attention — the Dr. agreed and said I’d be credited for my overpayment at the 2^nd surgery. This didn’t happen — and when I attempted to resolve the billing error at the surgical center (minutes before under going eye surgery), I was met with unprofessional and downright rude responses from the front desk. This escalated into raised voices in front of a waiting room full of patients. Eventually, the doctor was consulted and he corrected the billing. Not a reassuring experience for someone who’s about to undergo surgery! Even the surgical staff asked me about the commotion prior to surgery — they overheard it.
This wasn’t the last billing disagreement — subsequently I told his office billing supervisor that I was being billed for a post operative office visit that the doctor told me was included in my package. Her response was «we’ve asked the doctor not to tell patients that».
I was never confident in the explanation given to me for why the incorrect lens was implanted.
Based the my experience, I would recommend you go elsewhere!

I recently got some debris in my eye and needed to see an opthelmologist. I contacted the Benjamin Eye Center because it was located in the Lagrange Hosp complex. I thought it was a Dr’s office, but I arrived for my 11:00 appt early to see its also a retail eyeglass store. I was forced to wait an hour with an eye injury while the 1 doctor there took care of eyeglass customers. When i was taken to a exam room at 12:10, I sat there for another thirty minutes while the lone Dr continued to attend eyeglass customers.(i could hear him) Clearly, trauma (according to need) is unknown to these «medical professionals». One of the staff members did apologize for the wait and expressed how frustrating the office policy of «overbooking» is. I finally got out of this EyeglassDepot at 1:15. If you need real medical attention for your eyes, DON’T GO HERE!

I have seen Dr. Benjamin before but today’s visit was an urgent visit. Both of my eyes were hurting badly like there was something in them and they were light sensitive. The office was able to get me in to see the Dr. the same day. Everyone on staff was courteous and took care of me as well as Dr. Benjamin who was able to zero in and determine what the problem was and recommend treatment.

Thank you to Dr. Benjamin and his wonderful staff at Benjamin Eye Care! I have been a patient for years because he is a great doctor who is very thorough in the services he provides. He performed cataract & astigmatism surgery & inserted a new lens in my right eye last week. I’ve worn glasses for 51 years, and this is the first time I can see without them when I wake up! Left eye is scheduled within 2 weeks.
He is very professional and friendly and so is his staff. The most important thing to me is that he knows his stuff and is very funny, approachable and makes you feel at ease. I highly recommend him and his team if you’re looking for great care!
As a comment to the review about unfriendly staff, I’m sorry they experienced that, but I have never felt that way. I’ve also never received one call asking about payment! Yes, sometimes the wait is a little long and sometimes it’s short (like today – within 10 min. of appt.)

My mother in law had Dr. Benjamin do her cataract surgery and I had to drive her to several of her appointment. I was impressed with how friendly the staff was and my mother in law just really likes Dr. Benjamin because he is always willing to spend plenty of time going over her concerns. Her surgery turned out great and she does not need to wear glasses anymore.

I have been to several ophthalmologists for my eyes and this one takes the cake hands down as being the worst ever.
I have severe chronic dry eye and found a groupon for a unique treatment to unblock the glands in the eyelids. I thought I would give it a try. However, I did not want to buy the groupon because my insurance said they would cover it. When I called the office and said that my insurance was to cover it they said no the insurance provider was confused. So I called my insurance company back and they gave me the code for the office to use to bill the insurance properly. The office finally said ok.
In my first treatment session and the doctor was about an hour late. (I was the first appointment of the day.) During the session we were interrupted at least ten times by employees asking questions about billing and other random administrative things. I’m completely fine with someone asking questions, but when it gets to the point of delaying a procedure that is absolutley unprofessional.
The worst part of this entire visit and the reason why I stopped going for treatments was what happened after. I started getting phone calls from the office asking for payment. I told them they were to bill my insurance several times. Next thing I know they called my emergency contact, my mom, asking her to pay my medical bills because I was refusing. I was at a loss for words. In the end they eventually did bill my insurance and they got their money. I never imagined a medical office ever being this unprofessional until I went to Benjamin eye care.