Tri-County OB Gyn Associates

I wasn’t going to write a review on this place, but after seeing some reviews/​comments get deleted from the tri-​county obgyn page, I felt it necessary to voice an opinion on here. First, let me say that overall the staff here is very friendly and I’m sure they are extremely busy and have a lot to deal with on a daily basis. It’s hard to please everyone, I get it. That being said, when I have needed them to address a concern I have or call in a prescription, it was not done.
Pros: The office staff is nice and friendly. The waiting list for an appointment isn’t impossibly long. I think I had to wait about 2 weeks. The office and exam rooms are clean. The new patient registration process is all digital, which I find to be a welcome break from filling out the lengthy forms by hand. Dr. Mann is kind and knowledgeable and I believe that she truly cares about her patients.
Cons: Even though their website says they have priority appointments, I was told that it’s not truly an option (maybe my issues weren’t important enough?) Seems a bit misleading though. My first appointment there was scheduled early in the morning, so I’m not sure how they were already so behind. I waited in the lobby for almost 2 hours. I was later told that an «emergency» came up and that’s why I was pushed to have to wait so long. Understandable. I had just moved here from out of town and needed a refill for a medication that I take daily. I left the office that day under the impression that it would be called in that day, which it wasn’t. I had to call the office several times and in the end, it took 6 days for my medication to be called in to the pharmacy. I was told that Dr. Mann was behind on her «charting» and that’s why it took so long. Not understandable. Not okay.
A month or so later, I called the office on a Friday to ask a medical question concerning a medication they had prescribed to me and a current «female problem» that I was experiencing. I didn’t think I could make it through the weekend without treating this particular issue. I had to call twice before someone called me back. The person who called me back was very nice and informative (she was a nurse, I think). She answered some of my questions and said that Dr. Mann would review my note and likely call in a prescription later that day in order to help me with my «female problem». Unfortunately, Dr. Mann never called me back and she never sent my prescription. No word, no reason, no follow up. Here I am Saturday morning, and I’m stuck waiting over the weekend, in pain, because they are closed on Saturday and Sunday.
In summary, although the staff is nice and informative when you can get a hold of them, they do not address issues or call in/​send prescriptions in a timely manner. It is up to you to follow up with them when you need something from them.
I will call them when they are open next week and address the same issues I have listed on here (maybe they are unaware of the problem?). Depending on how that goes, I will likely seek care with another practice that I can depend on. I hope that this information helps others make a more informed decision when deciding if this practice is right for them.