Don Steves Collision Center

I recently had my car repaired there. The quality of the staff is incredible. My car was done faster than I expected, which was great! I can’t thank them enough!

I definitely recommend Don Steve’s collision center! I am an employee of State Farm and we need Don Steve’s ALLLL the time! We have tons of auto claims come through our office and we never hesitate to recommend these guys! They are always quick and precise. We have never had an unsatisfied policy holder. In fact we have people that ask to take their car here because they have either used them before or heard from friends that they are so awesome! We will continue to refer Don Steve’s Collision Center! Russ, Rafa and all of you over at Don Steve’s! You Rock! :)

I have had the unfortunate luck to use Don Steve’s collision center twice in the last few months.
I had an outstanding experience both times. The quotes were spot on at the end and the work was beautiful.
They communicated well we’re on time with the work as a matter of fact they were 1 day early on my second car.
I will never go anywhere else!

We took our car here for body work after being rear ended. It was repaired without problems, or so we thought. When we had to put tires on the car we were told that the rear camber arm was bent. Should have been checked and replaced when repaired. We took the car back on a Thursday and they were supposed to call the adjustor to come take a look at it. Friday at about 5:15pm we got a call saying the adjustor had still not come out. Saturday morning we went back to talk to someoneand found the collision center closed, our car sitting in the parking lot with the key in the lock in the car door. We left with the car because we were told the collision center is closed on Saturday (signs said they were open). When I called the claims dept they said nobody had called the adjustor to come out. We will not be taking our car back to them.

Do not use Don Steves services! Trust me. I am glad to be the first to review, and I hope this helps other people!
I got my toyota prius repaired here, the right side got dented in. It took over 2 weeks and they kept putting me off telling me it would be done.
Get this — when I got it back, my gas tank was empty — I arrived with a FULL tank! Apparently my car was not under surveillance or safe at their location because someone was able to singe the gas out.
Not only that, the inside of my seats were ALL covered with dirt marks and stains. My passenger seat and middle divider was a mess, as were the back seats. (I posted PICS, check it out) We’re talking NOTICEABLE black dirt marks all over my cloth seats. Horrible. I mean, REALLY?! You’re going to return my car to me like this? Did no one CHECK how it looked before it was returned?
So unprofessional. When I contacted them about it — they didn’t even call me back! They finally offered to do a full detail on my car and give me a check for the gas that was stolen. So they made up for it… after I contacted the BBB. That sort of treatment is unacceptable.
OH, and I should mention that the estimate was originally $ 2k on the car. When I got back, it jumped to $ 3k due to repairs they could not initially see. Luckily, my insurance was covering it but if you’re paying out of pocket, that would be a nice little surprise for you when you go to pay.
I’m big on reviews. My insurance company suggested Don Steves. when I went, they had letters posted up on their wall from their customers and how happy they were with the service. That made me feel comfortable using their auto shop. I am thinking these were made up and fake! I should send them a letter about their horrible service and see if they post that up! ;) I went here because I heard the service was good and reliable. It was not, to say the least.
I will say the actual repair on my car looked nice + decent.
I wish I could give it a 0 star… I mean, what an unnecessary waste of time and hassle!
Ok, i’m done. Thanks for reading.