T-Mobile

Was in this past weekend to check prices and comparison shop. Not one employee acknowledged me. My daughter and I walked around store looking for any information. Only pamphlets were in Spanish. As walked to door, an employee came up to us. We told him what we wanted and he tried to talk me into something else instead of just answering my questions and giving me prices. Very poor customer service. I decided against switching to T-​Mobile even before I walked out. Plus the phones on display are all cheap looking. Very ghetto business.

I understand being busy, but not acknowledging your customers when they enter the building is rude. A simple we will be right you, is being courteous. I wasn’t going to wait any longer to be acknowledged.
Poor service

When my wife damaged her phone and the insurance company sent a crappy refurbishment as a replacement, we decided to visit this T-​Mobile store to see if anything could be done. After all, her phone had only been a month old and in pristine condition and insurance sent us a dirty, scratched, scuffed phone as a replacement. We were greeted by Charlie, and in a matter of a few minutes he explained he could get us a brand new replacement at no extra cost. Well, needless to say we were extremely happy and I know that if I ever have another issue with a phone, I will be visiting this store. Everyone was very polite and welcoming and the store was very organized and clean. Thanks to Charlie for all his help! Will definitely recommend this store!

This is for the service I received from the manager Sahara. I came in for a replacement sim card for one of my business accounts I have. I was first greeted in a very rude manner by the manager Sahara… if you call her capable to be a manager… I have no idea how… She takes my name down and I ask her how long is the wait and all I need is a sim card. She informs me there is a wait & I ask before I wait, if there will be a charge for a sim card for business as my local T Mobile will waive it & so have many other locations… If youre spending over $ 5K/​month for services it doesnt hurt to ask. I have several business accounts with tier 1 credit; with each account having over $ 999,999 in available credit LOL. I use T Mobile heavily for business mobile services so minor things like this usually get waived even if they charge.
She says I would have to ask the customer service rep that will assist me. The tone was in a rude /​annoyed /​im too cool for you monotone expression… I came here in shorts and you wouldnt figure me with that level of business account based off first impression. Either way I am in retail and customer service should be represented in a fair/​kind way for anyone whether race, gender, appearance, etc. I am a paying customer and shouldnt have been treated this way.
When it was my turn, I get called up by a gentleman and ask what I needed. I explained the matter and he said, they usually charge but he will waive it this time. (after reviewing my account & seeing +75 accounts on one of the corporation accounts) its only $ 20 but he said they will take care of it. As he walks to the back stock room to get the sim, Sahara rushes to the back… I am clueless… then a moment later he comes back out and says «Unfortunately we cant cover the sim card but we will pay half the charge for you.» WTF!!!
Its fine if they said they cant waive the fee but to tell me you can and then misinform me again??? Manager just straight had an attitude with me and I left. I will not be coming back here. I live near up the hill but would rather make the drive to another location where I will not be getting attitude problems. Its only $ 20 but you dont tell a customer one thing and get denied moments later because manager decides doesnt like you or whatever her problem is.
I hope upper management /​john legere will have a look at this and lead her to the right direction.

Robert is THE best sales associate ever !!! I’ve been with Verizon for over 20 years. I decided to talk to T Mobile to see if they could help me. Boy did he help me. 5 star service. Friendly, knowledgeable. Helpful to see what my needs were and what could be offered. After paying 230.00 $$ I’m down to 50 plus tax
All Verizon could do is save me 28 $. I hope the service on my phone is as wonderful as Robert. Kudos to T Mobile for hiring Robert.

The service here is super great! You see, my parents are really hard to talk to. A lot of miscommunication going around and part of the problem also comes from my parents’ I decisiveness. But regardless, the person who helped us out, David, was very patient and stuck with us the while time — which accumulated to about 3 – 4 hours. He answered every question that was asked and accommodated for any info we requested for. Any misunderstanding was cleared and it was an overall great experience!

Horrible service. Just to pay a phone bill you have to wait soooo long. Been sitting here for half an hour while theres two employees helping people and they are taking their sweet time while the store is getting really busy and they got rid of the booth where you can pay phone bills. T mobile reallly needs to have a better customer service system maybe a spot or employee that justs helps people who just need to pay their bill and get out of there. Don’t come here. Don’t even bother getting a plan here, they will take forever to even help you. Some people are even leaving.

Excellent Service!
Upon arrival we were greeted right away not like one of their competitors which we visited before coming here, that just didn’t even acknowledge us.
We were helped by Jasper who is an excellent staff member he had a great personality, offering us great customer service!
If you are helped by Jasper he is very friendly, he told us what we needed to know, helping us with our new service and phones…
We highly recommend this establishment to everyone especially to new customers… They have Spanish speaking for those who speak Spanish and they have the best deals in town

I came to the store to switch my account from another carrier and to find out about current promotions.
Martha assisted me, she was resourceful and helpful explaining the transition process and patient with all my questions. Joseph, the store manager was very helpful on my needs for a phone that was out of stock.
Both of them are a true asset to T-​Mobile and their dedication to provide excellent customer service should be recognized.
I’m relieved that I came to this store than another store and possibly dealing with an associate that wasn’t as helpful.
Highly recommended, ask for Martha and tell her Stef sent you!

Great customer service. As I walked in Charlie greeted me and was very helpful. He answered all my question clearly. I will definitely recommend this store.

Great service at this location! I had a kind of weird situation regarding activating my sim card and Erika was suuuper helpful and patient with me. She helped me out a little over the phone and then walked me though everything when I came in to the branch. I was really happy with how easy she made it!

How can I start ranting? I highly dislike T-​Mobile! I feel like if I’m paying an exaggerated amount for my phone, T-​Mobile can at least give me great reception, no dropped calls or even fast Internet Service!
I wont be holding my breathe!!!
I can say that almost every T-​Mobile store I have been to has been an awesome experience! The customer service is great! I walk in and always get a «Hello, we will be right with you»! It’s little things like this the make a big difference in the whole visit! I’m never here to «just look» no I’m usually here to complain about one thing or another! These guys help out as much as they can or offer other solutions!
The three stars are for the company! Why can’t they install more cell towers! It’s not because they don’t have the funds! People in the hills need coverage too!!!
My rant is over! :)

I’ve came to this T-​Mobile location with my parents to get new phones for them and for my brother and sister. 3 of them got the Samsung Galaxy Avant and my brother just got the sim card so he can use his unlocked Samsung Galaxy Note 3 on T-​Mobile. So far, No problems with the reception. Sale Rep Charles was very helpful and he was able to port all their phone number from Verizon and Metro PCS to their new phones. Although I had to come back to Tmobile next day because my dad’s cell number didn’t get ported to his new phone as he was unaware he needed the passcode to port his number to his new phone. Sale Rep I think it was David was able to help him get the passcode and was able to successfully ported his number.
Great job guys!!!

I went in for the new iPhone 6 and it was so packed !!! I waited for an hour but once I was helped the gentleman got me my phone and set it up very fast! Thanks again guys! I love my new phone !

I just switched over to TMobile from Verizon and the associates here were so helpful. Chris set up my account and stayed 2hrs past closing time and two off the other associates and all three very helpful and kind. I am a happy customer :)

I find this T Mobile Store is always helpful for my electronically challenged needs. I needed to a new phone and Jake was very helpful. No pressure and helped me decide between another LG or the HTC. I went with the HTC and what a great phone for my needs! Super happy with it and the help I received from Jake.
I like to do business in my community and always happy with the service at the La Habra T Mobile :)

the customer service is good at this location. ive has tmob since 2007 and this place sees me a lot because everytime tmob service sucks in la habra, i get mad, and need these folks help to get my account pro-​rated. so far the people are good…
so why the one star? because tmob sucks in la habra area. theres always a tower issue and when it gets real hot, the service just stops and all that. its very annoying.

My phone wasn’t working and I desperately needed help. I went to the store at 8:01 and was told the store was closed and they wouldn’t help. Terrible customer service!

HORRIBLE CUSTOMER SERVICE!
I just called to inquire about a few things about the network (yes I do have an count with them) As soon as I called and said I had a few questions some rude asian lady picked up and just hung up as soon as I said I had a quick question.

This place was definitely busy after Christmas Day. They should develop a waiting system… at least use «Take A Number» system. I walked in and I just guessed if I was next in line when there were other people waiting as well. The associate who helped us was nice at least.