AAA Automobile Club of Southern California

In and out in 5 minutes to pay for my registration and pick up new tags. Great customer service!

Before learning of the benefits of having an independent agent who knows and cares for my insurance needs, I used AAA. I always dreaded walking in because it feels like the DMV and impersonal plus they are relatively expensive. I am not a fan

Never a long wait and always awesome service. I seem to always get lucky and have kellene as my clerk. She is a great example of great customer service. all my dmv stuff is a pain and these girls always guide me through it.
Thank you
Nino

I’ve been a member of AAA since I got my drivers license. Don’t worry about how many years that is, AAA keeps track of that on your membership card, but you nosy buggers aren’t getting a peek at mine! I rarely need to come into the membership office. I’ve called a time or two for silly reasons and they’ve always sent a guy out to help me right away.
This time I actually needed to make an appointment for passport photos. They were very friendly, as usual. I was able to get an appointment for a Saturday. I got there a couple minutes early and it was crowded. It seemed fairly chaotic. I figured most of the people there must’ve been walk-​ins. I went to checkin. I was told to take a seat. Then the waiting began. I waited for nearly a half an hour past my appointment time. The girl that came to get me for the passport photos was very apologetic. She was also professional and friendly. After she took my photos, twice, because we decided the first ones were bad, she let me know there would be no charge due to the wait. This is just good customer service in my opinion. I never once complained about the wait, but AAA showed that they care about my time. I would definitely return here for passport photos again, and I’ll be bringing my son in soon for his.

I keep getting telemarketing calls from AAA. I’ve told them to stop and I keep getting them.
Please keep in mind who the customer is and there are alternatives!!!
If I need anything from AAA, I’ll tell you!
Keep your solicitation to yourselves!

After being a AAA member for 25 years, I was dropped because I missed my payment and filed a claim after I made my payment in full. After five years of paying home owners insurance, I found AAA had my address down wrong, so I was paying on another property. They told me they would have honored any claims filed at my address, but I doubt it. The two times I did file a claim, they had an excuse why it was not covered on my policy.
This is a joke, don’t waste your money on this insurance company

AAA is no longer reducing or waiving any fees for the DMV!
This is the primary reason I used AAA because I want to avoid the DMV.
Not once in the history of 10 years of being a customer have I ever asked for a tow, gasoline, or vehicle to be unlocked what’s the point of having service if they are NOT going to provide Hassle Free DMV assistance?
The manager went on and on as if she was reading from a «standard procedure book» the customer service has changed one hundred percent in my opinion.
I will no longer be using AAA or paying $$ for their premier member service, which is no service at all.
Not sure why they would change their policies without informing their customers this is just not the same company my family is used to.
So long AAA

Lacking in Customer Service!!!
First of all the hours on the door are incorrect: says «open until 9:00»
Customer Service is horrible here…
That’s IF you can get anyone to ANSWER THE PHONE!!!
So you walk in for help, and apparently service with a smile is out the door at this place!
I’d rather spend a day with my in-​laws then go back to AAA!!!
Let’s hope the tow truck drivers are nicer.

I’ve been a member for 37 years. I haven’t used the roadside service much but it has been excellent. A couple of odd things I make note of. I recently backed into my Wife’s car and put a dent in her door. It didn’t happened in the stare of California but it was reported to the state. I called to ask about this but no one returned my call.
I took the car to AAA approved facility thinking it would streamline matters but it didn’t. Approval this approval that. You are allowed to go to any repair facility and I would have taken it a different one but I just thought a AAA approved facility would make the process faster, it didn’t.
I also tried to use their travel agency. Last summer we went to a Alaska Disney Cruise and after a few email exchanges communication went dead. I had to go to another travel agency to get service. This summer I am going to a Caribbean Disney Cruise followed by a Disney World stay. I emailed the AAA travel agency and again received no reply. So I went directly to Disney for service.
I really enjoy their in office service and their excellent roadside service but these are just two things I find annoying.

business hours are 9 – 5. just like every other working class person in san diego. at least extend them until 6 so us blue collar folk can make it in the door.

Excellent customer service!
Ask for Alicia… she is patient and helpful, and always friendly. She guided me on how to receive a car insurance discount by being a member of my university’s alumni association. Made it very simple to prove my membership (print screen after logging on to the alumni association website).
*Tip: Look into the «Select Professionals & Groups» premium discount because there are many other options besides alumni member that can get you a significant discount*
Alicia has genuinely done her best to ensure my parents and I get the best deals on our insurance year after year. For example, monitoring my mileage throughout the year to see if I’m eligible for a discount. She also waived a small free for me due to a confusing policy change.
This location can get a little crowded at times (lunchtime particularly), and I prefer to park in the lot next door rather than the narrow parking structure. But I still give it 5 stars!

I have been a member and retired from the Auto Club of Southern Califorina
Membership 49 years
Employed for 28 years
I started to insure our 1950 Chevrolet 3100 pickup.
I first called the Headquarters in Orange County and got quote.
Then was told the information wound be sent to my local office «La Mesa»
This was last week.
I called last week Coleen came on line at around 9:00 AM
I asked her to start the police on our classic truck.
Sorry I can’t we need pictures first I’ll call you back in about an half hour.
No one did
I called back at around 10:00 AM asked for Coleen
Coleen I only talked to you 45 minutes ago!
This was the start of her being condescending
I over looked it at first
She then told me someone would call me back soon and how busy everyone was because of the fires.
She Called back at 4:30 PM a little late when I had called in at 9:00 AM
Yes I got in to it with her and asked to speak to her manger.
He can’t come on the phone now it’s Friday… Service?
I called back today Monday at 10:00 AM ACSC opens at 9:00 AM
I’m back to Coleen.
She…I told you Mr. Nielsen he would call you midday on Monday
Sorry I missed that.
I asked her if she did not have binding authority?
Coleen of corse!
But not on your truck you are asking for $ 35,000 and we need pictures first
This is about the third or fourth time of Coleen being condensing
I emplaned to her the member is number one.
She over talked me all the time.
Telling me she can’t bind insurance and her information our truck only has a value of $ 15,000 I have over that in parts
I’m asking for coverage of $ 35,000
I love the Auto a Club and would like to insure my 1950 Chevrolet with ACSC I’m shopping with other company’s
Sorry not to sound old, but I’am…This is Not the Auto Club I grew up with.
It was all about service to the member. It was welcome to your Auto Club not my Auto Club Coleen.
It’s now about how fast I can make a $$$‘s
The old way of doing business was service to the Member
Now I don’t think so.
That’s very sad from this retired ACSC employe.
I only wish I could post a photo of our pickup here.
Thank You
PS I really hate to post this with only two stars. The Auto Club is still number one in my book. People like Coleen give all the other hard working and retired people a bad name. Maybe a little retraining she will understand the long history of service to the members and the community that ACSC stands for.
Did I ever get good service an agent came out to our home and wrote up the policy… I now have insurance on our classics 1950 Chevy Pickup
Thank You Justin Hall AAA insurance agent for getting the job done.
You will like this three weeks after my first call I get a call form someone who wants to come out to take pictures of our truck.
He was clueless as to why he need to take the pictures… Something about Coleen wanted him to take pictures??? .
What! She could not get off her STUMP and drive out to our home.
Bottom line I’m glad she did not.
Five stars for Justin Hall
He knowers customer service
I’ll call him from now on
Justin Thank You
Service for other services TOPS only one employe has a problem.

Kevin frame was the gentleman I worked with. Very helpful and got me a great quote on my soon to be new car. He even offered to do everything over the phone and/​or email for my convenience. He was super helpful and hooked it up. I’ll be corresponding with him for all my insurance needs.
AAA as a whole is a great company. Not to mention you can renew your vehicle on the spot with them-​including getting your new stickers and everything.

Very helpful in all aspects of what they do. Great to talk to a real person to get Help.

I love AAA. Beats DMV lines any day. It was late in the day and they had trouble renewing reg on my ’32. Everyone was eager to resolve it. They stayed a bit late, and w/​o fuss figured it out. Thx.

Once I got past the grouchy older man at the reception desk… It was a friendly and quick stop with the insurance agent. She was pleasant, Knew how to help me and got to it. Plus a day or two later I got a nice thank you email from her. Now that’s how business is done.

AAA is in the business of ripping people off. For homeowner’s, they are nearly double the price of other companies without discounts! I asked that they apply the so-​called discount to the REAL price of insurance… and the supervisor, Michael, refused.
I asked them to take coverages off that I didn’t need… like coverage for «other structures»…and they refused. I don’t have any other structures!!! No shed or outbuildings… but they added on nearly $ 32 000 in coverage for these phantom buildings!
I asked them to reduce the personal property coverage. I don’t have $ 188,000+ worth of stuff. They refused. So I asked if the house burnt to the ground, do they just hand me a check for $ 188K. Nope. You have to prove you have that much stuff. DUH!!! Of course I can’t prove it! I don’t have it!
AAA commits FRAUD against it’s customers daily. From home owner’s insurance to vacations. Avoid them at all costs!!! That one tow a year isn’t worth the hundreds of dollars extra in overcharges AAA passes on as «discounted premiums».

I love having AAA, our agent Sam is great!

It still boggles my mind that there are still people out there who don’t have Triple A. I have had a membership since I first started driving almost 30 years ago. My daughter has been driving for a couple of years now and a AAA membership card was the first item I put in her wallet after she received her license. Our family has three cars and naturally all three registrations are due within weeks of each other. It is worth the price of membership alone to be able to drop into the La Mesa office and get the tags. I have also done some title transfers there and always without hassle. The DMV services aside, AAA provides the piece of mind a father/​husband needs when «his girls» are out there on the rough Southern California roads.

No parking drama.
Always quick and easy.
Helpful people for sure.
If you don’t have AAA, you should get it, even for just the DMV services alone.