California Coast Credit Union

I have to say the customer service I have received in the 10 plus years has been overall great. Yes sometimes the lines are long… that’s all banks… the tellers always have a smile and a happy greeting. I appreciate that they look out for me not just themselves in point. My son was 19 had a job and wanted to know how we started to build his credit so when the day came he wanted a car or even just a credit card how do we start him on the road. I asked should we get him a secured credit card until he builds his credit… No I was told he had money in his savings and to instead apply for a secured loan. With this no credit check to ding his credit and on his credit report it appears as a normal loan thus building his credit history and the interest would be about $ 6 for a 6month loan or more like $ 10 if he did a 1 year loan. A secured credit card would have been $ 49 a year they would have had to do a credit check and again another ding to his credit when he closed it. Some banks would have said how can we make the most money. California Coast said how can we help this young man in the most efficient and best way for him. I can say in the time we have been there we have had dozens of times and experiences like that just getter great help and advice. We were put first not how can the bank get as much money as it can out of the customer. There is a big difference between credit unions and big banks… But even between other credit unions CalCoast strands far ahead and is a Great bank. I feel appreciated listed to and most important put first. I have referred several friends and family over the years and everyone has always be happy that I turned them onto California Coast. Thanks for all you a very Happy customer!!!

Okay, back after 2 years to this branch. Susan helped me open an additional account. I was in and out in about 30 minutes! I only waited about 3 minutes to be seen, and Susan was awesome. Wootwoot! Hooray, LaMesa branch!

This branch is such a hassle! I usually go to the CC on Genesee or Park Blvd, but I was in La Mesa and decided to stop in and adjust my account. The manager was incredibly rude, even the teller recommended that I go to another bank so I could get better help. Stay away from this branch.

I have been a member of the credit union for a long time, I have always experience great service and descent rates. I wish that the online banking would allow me to transfer money to people that would be nice. All around great people at all of the locations I have visited.

So I needed money fast and I was in the area. This location has two ATMs and I was able to get what I need without a hassle! Thanks San Diego Coast Credit Union!

Gold star review for excellent customer service. Thanks to the branch staff in La Mesa and manager Janette for assisting. Appreciated.

I had a notarized durable Power of Attorney for my family member who banks there. We always go to this branch. I have been helping this member over the last three years, one employee knows him and have greeted him on a first name basis. Well, my family members health is declining and Drs. advised the POA. Well the manager who looks like a mean school principal denied me access to the member’s account. She ask to see some sort of medical record to back this up. As I pass the medical information towards her she flips pages scouring over them. Then! She takes the full medical report over to the copier! Then! She gets on the phone giving all of the personal medical information.
I said lady WHAT YOU ARE DOING IS ILLEGAL! I know the member’s passwords I could have very well taken what money I needed to pay his bills. I am here to have this documented for when the time comes when the member is completely incapacitated! I was in tears. I am trying to pay for the member’s board and care home. I was forced to drag the member who is a high risk fall patient to the nearest branch (Chula Vista).
She had put a BLOCK on the accounts! Is there anyone who knows if banks can do this?

I always get great service at ALL the branches of this credit union. I LOVE credit unions, and California Coast is known for its great customer service. You just can’t go wrong here, and the concept behind credit unions is SO inspiring.

I love my bank! They are so nice and always super accommodating. Yesterday I inadvertently forgot to transfer some funds from one account to another and bounced my mortgage check! AUGH! I’ve never done that before and went into the bank and explained what happened. Ashley (the teller) was so nice and helped me fix the problem and I was even able to get the $ 27 fee waived because I have never bounced a check before. Thank you CCCU! You guys always make me feel welcomed and satisfied with my banking experience. I’ve been a member for more than 20 years and I will stay with you for life. I have my car loan and two different checking accounts through them (personal and business). They always greet me with a smile and the customer service is excellent. Most of the tellers know my name and my dog even likes going in because they sometimes give him a treat!

Last month I had to replace my credit card with one of a higher limit. When the website choked I called for assistance. Yo answered and flawlessly worked my application over the phone. When done she explained I could call her back before 6pm for the approval. Later around 3:30pm she called me to say I had been approved, gave me my credit score, and said I would need to go to a branch to sign papers and pick up the new card. Asking where would be convenient for me I said the La Mesa branch. She then put me on hold and called the branch to see how busy they were. Next she said they were not too busy and could I make a 4:30 appointment? I could. I thanked her for the great service. Then before I left Jennifer from the branch called to confirm my appointment and would be waiting to assist me. When I walked in to the branch Jennifer was there to assist me. We worked the papers and I quickly had my new card. This is how it is done, great customer service above the call. I started off when it was Kearny Mesa FCU, and stayed a member through all the changes. I have never used a bank for over 35 years, never looked back. Thanks Cal Coastal for the great service.

I’ve been calling and going in for the last week several times regarding an auto loan, but have been a customer for about 8years. They really do have great customer service And they are very knowledgable. If one person wasn’t available to answer or follow up another person was. Jennifer C. Was an awesome rep! She had a way of simplifying things so I can understand how the process of a car loan worked. And she followed up how it was going. She definitely put my mind at ease since I worry about all the details. I was dealing with a horrible car salesman out of the area and she was able to put me at ease with the whole financing process. I honestly did not know it was going to end up being such a quick, easy process. Thanks Jenny!

Everyone at this branch is extremely happy. Are there wait times? Yes, but they tell you that there will be a wait, and if they see you waiting for awhile, they will get someone else to help you as soon as they can.
Regarding some of the other complaints: the girl who is on the phone or doing other work may not be the person who should be helping you. Social security #? I don’t understand that at all, because I always put in my account #, not my social. If you call, they also ask you for a password. A lot of banks ask for your social for security purposes, as well as other items to prove that on the phone, you’re the person that you say you are. No fees, very nice people, I don’t see what the actual problem is.
And if you are waiting for a bit, they will tell you that you can always call and make an appointment, or if you show up on a Saturday, to get there early. I’ve never had a problem with them in over twenty years of service.
P. S. I work for another bank!

I just love how their customer service is amazing everytime that I come in. Thank you all for being so awesome!

Walked into the bank got greeted by a welcoming staff. The line moves extremely quick and the teller was super friendly that help me out. She was always smiling asking me if I needed Help with anything else. This is definitely a great asset to La Mesa and I would highly recommend this bank as your credit union.

Great customer service! No complaints! Really seems like they take care of their members!

This relates to the La Mesa branch. Decided to change banks from BofA to California Coast. Had a great experience with opening accounts, thought things were great, made a substantial deposit. Bad part is they hold funds for 7 working days. During that «hold» period on the advice of our «customer service» person, we ordered checks and she assured us she had «released» funds to cover the cost of the checks. Surprise!!! Not the case, we received a notice today of being overdrawn (charge $ 27) even though we have a $ 2000.00 plus balance in our account. We are going to withdraw our funds tomorrow and stay with BofA until we can find another institution that really does offer good customer service. BofA is a shining star compared to California Coast.