Doan Kenneth, MD

While Dr. Doan is a bright and caring doctor, the overall patient experience he provides is poor. My biggest complaint it timeliness and respect for the patients.
Here’s how my recent visit went:
1:55 PM — His nurse, Amy Markley, calls to tell me there’s been an accident and traffic is bad near the hospital. Despite my appointment not being til 3:40 PM, I tell her I’ll be sure to leave early. She says that they’re actually slow right now, so I can come anytime.
2:20 PM — I get checked in and am sitting in the waiting room.
2:40 PM — Despite being «slow», I finally get called back to an exam room after 20 minutes of waiting.
3:25 PM — Dr. Doan finally is able to sit down with me. In case you didn’t do the math, that’s over an hour of waiting after being told they «were slow and I could come in anytime»! At this point, my cell phone is dead and my patience is gone.
Now, I know what you’re thinking. (1) It’s a doctor’s office, and they’re usually never on time. I say that’s BS. It’s called an appointment for a reason. Keeping a someone waiting for over a hour is disrespectful, no matter what profession you’re in. What makes their time more valuable than mine? Nothing! Again, it’s just disrespectful. (2) Sometimes emergencies come up and a doctor can get behind on his schedule. Okay, I understand that. But really, an hour?! AFTER being told by the nurse that they «were slow and I could come anytime». And during my wait, I was never told they were suddenly running behind or that another patient was having an issue. I was left just sitting there.
As a resolution, before I left, Dr. Doan offered to have a Patient Representative from Sharp Rees-​Stealy contact me. Three work days later, I still hadn’t been contacted. Just disrespectful. SMH.

Dr Doan is an obviously very bright and widely knowledgeable internist. Thorough, methodical, and up to date on the latest research. Sometimes rushed a bit because he is limited to 20 min per patient (not his design, it is set up by his medical group). Has done research after hours for us when he had a question in his mind about a certain medication, then contacted us through his staff to make recommendations. Also has consulted with a specialist on his own time for another question. This really seems above and beyond the usual.
He is focused on quality of care and is sympathetic to and interested in his patients. Highly recommended.