Green Transportation

Ditched us at the symphony… waited 45 minutes and no show even after we called. The lady answering the phone is RUDE and they didn’t give a crap that thy left us.

My husband made a reservation for a 9:00 am pick-​up time. The time came and went with a no show. Called the dispatcher. They had no record of our reservation, but assured us someone would be there in fifteen minutes. A driver finally showed up at 9:35 am and he wasn’t even informed about the botched pick up. I don’t blame the driver. The reservation system and dispatch needs accountability. And if we miss our flight I will be filing a formal complaint and not just a negative review.

DO NOT USE Green Transport! These jerks failed to pick me up for my early AM trip to the airport. I should have read Unilocal first! Is this place a scam? I’m calling my credit card company to watch for any charges.

This company does not even deserve a «one star» We booked two weeks in advance for a transport to the San Diego Airport. On the day of the Transport — Guess What! They never showed or answered their phone!!! It was a nightmare — it was 5:30 AM and no ride. After 20 minutes we were lucky enough to find a neighbor to give us a ride to the Airport barely in time for our flight. I called them while on a layover to find out what happened — why didn’t they at least call us, answer the phone ?? Frank couldn’t come up with a answer why no one showed but offered us 25% off on our ride home from the Airport– No Thanks. Not even a apology from them for ruining the start of our Vacation. If we had missed our flight because of them do you think they would have paid for another flight — No.
Do not use this company unless you don’t care if you arrive to your destination or not. Horrible service with no explanation!

Here is a copy of an email I sent after a pickup from the airport. This should explain everything.
To whom it may concern,
I am writing to you to tell you that I will no longer be using your car service and I would like my credit card info to be deleted from your files. I have been using this service for the past few years and have never had any problems until the other night. I was picked up from San Diego Airport on 11÷27÷13. Besides getting picked up by probably the oldest, most beat up car in your fleet, the driver proceeded to crank music even though I was obviously annoyed by it and said over and over that I did not like it. The driver assumed I was a musician because of the way I looked and thought that it was ok to play music so loud that it distorted and seriously made me want to jump out. After that, the driver took a phone call, turned on all the lights, and tried to take notes while driving in rush hour. At least 5 cars honked at us while the driver swerved from lane to lane all the way from Pacific Beach to Del Mar. I almost had him drop me off in Del Mar because I was so annoyed. By the time we got to Carlsbad I had to ask him to let me out. We didn’t make it to my final destination and I was still charged full price. There was also a tip added which I think was not at all deserved. I am very unhappy with this, but will not post anything if some type of action is taken. At the very least I would like a refund. I don’t usually complain about anything when service is bad, but this was so bad it has been eating at me ever since.
Thank you for your time,
Me
First Response,
Hello, I’m sorry for any inconvenience, the driver is a pro, he would have put it off. I cannot Refund you after driving you a long way which made it a couple hours, and by the time we got you up there doing our job to make a living while earning just a few bucks you say this? You made a reservation to go up to Vista, Ca. thats what the itinerary instructed us, as a pros we came there ontime, plus we have waited for you. We billed you for $ 75+20% tip, is the price for that service.
As a courtesy, you get 20% off on your next pickup.
Thank you very much for your business, we appreciate you!
Sincerely,
SDGT
My Response
It was definitely not professional at all and I’m very surprised we didn’t get in an accident. Yes he was on time but the ride itself was insane. There will never be another pickup for me so I want a refund for this ride.
Drivers Response,
Hello, this is John your driver, Sorry I give no refunds.
Sincerely,
John.
I talked to you like a cool guy, I want your business, the most I can do is give you 25% credit on your next pickup. I hope this is ok with you.
Sincerely,
John.
So far this is the best price around but totally not worth it after my last ride.

no show for an airport pickup

This is an extremely unprofessional company. I booked airport transportation via email a day prior to our flight, sending all details (address, # of passengers, time, etc). I immediately got a confirmation email returned, so expected everything to be ok. The next day, I called the company when the driver was over 10 minutes late, and Frank answered the phone, sounding like he was in bed. I asked what happened to our pickup time, and he said that I didn’t confirm my phone number in my email so he assumed we no longer needed the service… even though I got the email confirmation the night before. Although I was annoyed, I was the one apologizing, so he said he’d get up out of bed for us and be there in 10 minutes… wow, how nice of him. 20 Minutes later, we hopped in the first taxi we saw. I called Frank back to cancel since we needed to get to the airport asap. He was instantly pissed at me and said he’d be at our house in 2 minutes and told us to get out of our cab. I apologized and said that I couldn’t wait any longer, to which he spit out a bunch of unprofessional excuses before hanging up on me. He actually told me on the phone…“what is wrong with you, I just got out of bed to come and get you.” I’m so sorry for the inconvenience buddy, next time I’ll send my business elsewhere.

I ordered their services on a Friday night for my boyfriends birthday. The trip to the restaurant was fine but the driver never came to pick is up at 1am like agreed and didn’t reply back to calls or text messages until two days later. Very unprofessional I will never use this service again or recommend it to anyone.

I used the town car service for my boyfriend’s birthday to get us from the Heights area to the Ballpark for game. Not only were they on time, but the driver was ok with me arriving a few minutes late and communicated with me about the situation beautifully.

One star is way to much credit. TERRIBLE, TERRIBLE SERVICE. Probably the most unprofessional and downright brain dead people I have ever had the pleasure of meeting. Hired them for a pick up and drop off service from a concert at Cricket Wireless Amphitheater, and while they did get us to the venue, they simply decided «not» to come pick up our party of 12 after the show was over, leaving us stranded in the middle of BFE having to hitchhike home. The owner, Frank, wrote me text messages in broken english telling me that it was cool because they got us there and «transportation is a difficult business to predict.» He also blamed me because I booked last minute, as if that was the reason he couldn’t be where he promised he would be. Basically, he’ll promise to pick you up and never show. End of story.

The only reason I’m giving this two stars is because we did get to the airport using the service.
We had used this service a couple of times in the past with good result, except for one time when a driver had a lead foot.
This time I made the reservation online and called the service to confirm — and a rough sounding guy answers the phone hello or yah. Not the name of the company, or may I help you… he sounded like I got him out of bed. Not a good beginning.
The driver got lost before he picked us up, had the wrong name or address and called us at 4:30 a.m. — an hour before pick-​up while he was in front of someone else’s home. Then he couldn’t find our house and I saw him circling the block in confusion even though all of the houses have street numbers. I flagged him down. The driver, who was nice enough, looked like he had a hard night and was disheveled and didn’t seem fully awake.
When we got to the airport, my wife gave him her credit card and he had to write out a credit card form. The next day after 15 hours in the air, we had an urgent message from the rough sounding guy who is evidently the supervisor, saying that our credit card didn’t go through and to call him right away. I e-​mailed him that we would be on a cruise for the next week and that we would take care of it when we got home.
I also told him about our experience with the driver and instead of thanking me for the information, he got very defensive and made excuses for the guy saying it was very early and he was new etc.
As soon as we got home we called to sort it out. The reason the card would not go through was because driver who had been handed my wife’s credit card had written down Harry instead of Mary (which was on the card) on the form. Very unprofessional and unpleasant experience from first call. I will pay a few dollars more with another service than to deal with this unprofessional organization again.

My experience wtih this company was awful. My wife and I had an important meeting and we didn’t want to drive due to parking difficulties so we called Green Transportation. I called at 8:40 am and was told the driver would pic us up in 10 – 15 minutes. At 8:10 no driver and no call from the company so I called them. They said the driver would call and be no more than 10 minutes more. 15 minutes later we ended up driving ourselves and we we’re late for our appointment. It doesn’t end there. While we were away the driver finally showed up and began honking his horn incessantly. It woke up my neighbors baby and they had to come outside and ask him to stop. VERY UNPROFESSIONAL. I will not recommend this company to anyone.

I wish I could give this company NO stars, because it was worse than bad service — it was NO service. I read all the positive Unilocal reviews, and it sounded like a great deal — transport to the airport in a limo/​town car for just a few dollars more than a cab. I checked out their website, saw that it would be just $ 20 from OB/​Pt. Loma to airport for up to 5 people, or $ 30/​hour. Their website encouraged customers to book online to save up to 10%, so I did, and promptly received an e-​mail confirmation, so figured we were all set.
The car was scheduled to arrive at 8 am the next day to take us to the airport for our international flight (I scheduled it to first pick up my mother, about 1 mile away, then us, then to the airport). At 8:10, I called my mom. No car. I called Green Transportation — no answer; left a voicemail. I texted them (they claimed they were available by text 24 hrs/​day); no response. At 8:15, I drove to pick up my mom, bring her back to our house, and called and texted Green to have them come straight to our house. No response.
At 9 am – an HOUR after the scheduled time, they still had not arrived. The 5 of us wouldn’t all fit in one cab, so my huband drove us to the airport w/​all our luggage; I called Yellow cab to pick him up at the house; he drove back home, dropped off the car, and took Yellow cab back to the aiport.
Fortunately, Yellow Cab got him to the airport in time, and we all made it though security and caght our flight, but what was supposed to be a fun start to our Spring Break in an enjoyable town car/​limo ride to the airport, turned out to be an incredibly stressful series of events and questions — are they going to show up? Are they not going to show up? How long should we wait for them? Are we going to miss our flight? Are they going to call back? Should we call a cab? Two cabs? Are they out of business? If they’re out of business, why did we get an e-​mail confirmation?
Once we were through security, I called Green Transportation back and asked them to call me back and give me an explanation of what happened. After all, we received am e-​mail CONFIRMATION from them that they would pick us up at 8 am and take us to the airport. No explanation or response that day, or ever. It has been over 7 days, and we still have heard nothing. I would certainly NEVER trust this service again.

I was very impressed with this service!
I was taking a day trip to San Francisco and knew I would be tired upon my arrival back to San Diego. I really didn’t want to drive all the way home from the airport after such a long day, so after much research, I went with Green Transportation.
The driver arrived early and waited in his car patiently for me to finish getting ready. He was very personable and friendly. We had a stop to pick up my friends who were traveling with me.
During the day the driver who would be picking us up texted me to ensure I didn’t have any questions. Upon our arrival home, I texted him that we were ready for pick up and he arrived within a minute or so from the «waiting area» at the airport.
I slept most of the ride home and was so happy I went with this company.
Prices are very reasonable, cars were clean and sharp, and service was on point!
I think I’ve found my new way to get to the airport!

Excellent service, right on time with water waiting in the car. The price is definitely right! For a few dollars more than a shared van with who knows how many stops on the way to the airport, I got a private, comfortable car with impeccable service. I will use again!!!

I’ve used Green Transportation twice to go to and from the airport. Their prices are reasonable and they’ve been on time both times. The price for a private car to the airport is only a little more expensive than a shared ride shuttle. I’m going to keep using this company!

Rates are very inexpensive (cheaper than taxis). Our driver arrived 5 minutes early to pick us up for the restaurant and arrived promptly to pick us up to take us home. Great alternative to paying a driver to sit around and wait for us (about $ 50 an hour vs. $ 20 each way with Green Transportation).