Hertz Rent A Car

I reserved a car for an out of town trip for a Saturday. I called Thursday before the pick up date and see if they offered pick up service since I live 2 miles away. The guy that answered said yes, to call them 15 minutes before and they would pick me up. I specifically said Saturday. They said no problem. Saturday comes, I call and they tell me that they can’t pick me up because there’s only one person at the location on the weekend and they don’t offer drop off or pick up service. I said I called and basically it’s my problem not theirs. Luckily my neighbor was able to give me a ride prior to work. When I pick up the car, they rep. Knew it was me and didn’t even say hi, or great me. Gave me a car with a notification that I needed air on my tires. I had to bring it back. The car had a noise all through the drive. Whatever, got me to the destination. I will not rent here again. Would rather rent from enterprise in la Mesa.

This Hertz Rental car place is sucks! I’ve read the reviews here and I wish read it first before I made my reservation here, since this is the nearest in my place, too bad I cannot give them zero too like other reviews comment, made reservation and once you’ve get there they will tell you the opposite! When I told that I purchased the LDW for 11.00/ day he insisted I did not! Until I showed him my copy of my reservation the guy said the car I’m going to use has more expensive than 11.00 because it’s a Fiat car! That’s not what I’ve reserved and it’s not my fault if there’s no availability for what I’ve reserved! For me this guy has no consideration and doesn’t have a care attitude I’ve been to other rental cars before Avis and Enterprise and they’ve never treated me like this! This is my first and last rent here I’d better go to more farther location from my house rather than come back here again and treated me same way and attitude!!!

Just dropped off car. Needed it while getting my timing belt replaced at another shop. Chris and Kyle rock. Best service ever. Great rates. Car was a car. They picked me up and dropped me off once my car was done. Love em…

TOO BAD I CANNOT GIVE THEM A ZERO! This place tells you one thing and then end up doing the opposite! Not only is the location in a bad place, hard to find because they are in a car lot, the staff are unprofessional with a I DO NOT care attitude! They billed our card after we told them that the insurance is taking care of the bill, so we have an OVERDRAWN account with no phone call to at least let us know what hertz was going to do! CUSTOMERS BEWARE!!! We are not the only ones who are unhappy with this place. Read the reviews! WE WOULD RATHER GO TO ENTERPRISE AND PAY MORE THAN EVER GOING TO THIS PLACE EVER AGAIN!

This location is in the Bob Stall Chevrolet lot. Google Maps will guide you to the totally station off the 70^th street exit! You have been warned!
I had to pick up a rental yesterday and this is where State Farm sent me. You can reserve a rental car online, but I just walked in. I was serviced fast and Chris was helpful. Especially for how bummed out I was yesterday. All he needed was my Driver’s License, my debit card, and my claim number from my insurance. I was in and out in about 20 mins.
I have no complaints except for that the outside of the car was clean, but the inside kind of smelled like wet dog and the only dogs I like are cats.

I would like to thank the boys at the Hertz inside of Bob Stall Chevrolet for giving me a great experience. I have had many rentals in the last few years, and the crew at the La Mesa Hertz have quickly become my favorite to work with. I was surprised to read a few of the other reviews for this location, as I have never once had a experience which came anywhere close to as negative as the ones below. Even with my worst experience, where my car had been not properly cleaned before I walked away, was taken care of by the manager quickly by offering me a upgraded car as a trade, as well as discounting my next rental. Excellent customer service, excellent staff, and a wonderful gentleman as their shuttle driver. I recommend this location for your next rental, and to let your experience speak louder than a few people who are just looking to complain!

I give this place a 1 star rating only because there isn’t an option for anything less. I booked a car for pick up at this location because I am familiar with this dealership. I booked the car for a business trip using my travel service website just like I have every other time I have traveled for work. My company has a direct bill account in which I show up, pick up my car, use it, & return it without having to pay for anything myself. I show up on Monday to pick up my car & the guy behind the counter tells me I have to pay with me credit card & jumped to the conclusion that my company booked it wrong & that’s why the direct bill wasn’t set up. I informed him that I booked it myself no different than any other time. Whatever, I used my card so that I could expedite the process & get on with my business trip. The car they gave me was a Toyota Corolla. From the outside it had some minor bumps & scrapes, no big deal. Inside it was in poor shape. The driver side door handle was broken on the inside, it was dirty, & a really foul smell was was coming out from the AC vents. I was told this was the only car they had. About an hour into my drive I noticed the breaks were grinding & squeaking pretty bad. Needless to say this was not the best road trip I have been on. On Friday when I returned the car & explained my experience to the Manager Travis, he not once was apologetic nor empathetic. When I told him this was not good customer service his exact response was «how so». Really? The drop off took long because he was having printer problems & couldn’t provide me with a receipt. Had they used direct bill I wouldn’t be concerned, but since I had to pay for the car myself I needed my receipt to get reimbursed by my employer. After driving 7 hours & not seeing my kids for 4 days a little empathy on his behalf would’ve gone a long way. Instead he seemed bothered by the fact that I insisted on getting a receipt which meant he had to call his IT to fix the printer. Coincidently he found a «work around» on a different printer while on hold with his IT. Then to add insult to injury he says to me as I’m leaving that he would’ve given me a certificate for the break situation, but since the printer was down he couldn’t. No worries Travis, keep your certificate because I will never use your services again.

I’ll add to the one star comments already posted. I wanted to rent a car for the weekend so I made the mistake of reserving one online at this Hertz location. When I arrived I gave the man behind the counter my debit card and he stated he needed to verify my identity. I gave him my drivers license, my military ID, and my SS# and apparently that wasn’t good enough he said he couldn’t verify whom I was in his system so he would need to see a credit card also. I stated to him that my debit card can be used either way but that also wasn’t good enough so he stated for verification purposes he would need to see a Credit Card. So I went back to the house and grabbed a Credit Card and went back over there. I handed the man my Credit Card and told him please hurry and verify my identity so I can get going I’m late. I also handed him my Debit Card to charge the rental on. With a smirk he stated he would have to charge the credit card not the debit card. I told him no I didn’t want the credit card charged I wanted to pay with my debit or cash but he wouldn’t accept either one so I left letting him know what kind of establishment they were running in so many words. Bob Stall Chevrolet needs to get Hertz out of their building because of this rental car place I will never go back over there again.

I wouldn’t even give this place a 1 star but you have to at least give them something. If you are ever in the need to get a car from them beware especially if you are already dealing with the stress of being in a car accident. This place will only make things worse. They have taken money out of my account that was initially refunded and then they took it out again and now they are telling me it will take a few weeks to get my money back. Nonetheless while I am trying to deal with this situation, Travis, the service rep I was talking to at that location has the nerve to hang up. Awesome customer service guys! I hope this place shuts down and these guys are out of a job.

I wish I would have looked for reviews first. The car was clean on the outside and at a glance it looked clean on the inside so I got in to go and I told the agent that it smells like smoke and was told that they have a strict no smoking policy… Half way home I am feeling how nasty this car is. I called Hertz as soon as I got home and was told I could swap it out at the AIRPORT… I’m in La Mesa… so as my wife loaded the car I cleaned off the gue off everything, sticky filth like kids with apple sauce on there hands touching everything… The key’s alarm buttons had scum rings around them, nasty. The bucket of water was black. I took pictures in disgust but they don’t care, no discount, nothing but I’m sorry over and over, I will never use Hertz again.

I was having some work done at the Chevy dealership and decided to use the rental car service they have attached… BAD idea. I was «helped» by a not so motivated hertz employee who then proceeded to tell me I had a choice of 3 cars. Impala, Malibu or Aveo. Small selection. I asked if there was anything else… I should’ve known better, when magically a new car became available, a Nissan Altima. She took off to get the car (pass it through the wash I presumed). We inspected the outside of the vehicle for damage, I signed some paperwork and drove off in a hurry to make it to work on time. While I was driving in I could feel the filth on the steering wheel. If the dust on the displays and crumbs on the shifter weren’t bad enough, the dog hair all over the seats was flying around. There was white crusty stuff on the fabric in the backseat that made me cringe. The water bottle rolling around on the floor only added to my frustration. I took pictures of the whole thing. I called corporate only to find out that if I want to exchange the vehicle then I need to drive to the San Diego Airport. Great. Cause that’s exactly what I need to do after a long day at work. I recommend you steer clear of this rental location. The staff is obviously lazy and sub par. There is an enterprise just down the road.