Keyboard Service

I brought in a Suzuki digital piano for repair and I am very pleased with my experience. Owner was very up front and honest. Since one of the problems with my digital piano was electrical, he couldn’t give me an estimate without opening the unit first– which makes sense. Instead, he allowed me to set a cost limit which he would not exceed without first consulting me. After about three weeks, he called me. Although we agreed to a cost limit of $ 240 (two hour diagnostic period), he was able to diagnose the problem in one hour, thus, saving me $ 120 in labor.
As it turned out, it was not economically practical to fix my piano, so the owner showed me some of his used digital pianos and offered some trade-​in value for mine. He was very helpful and patient as I bounced around from piano to piano. I wound up with a much nicer used Yamaha for about $ 200 less than it would have cost me to fix mine. He even printed out the complete manual for the Yamaha and gave it to me!
Very fair, Very honest. I will take my other keyboards to him if they need service.

Easiest fix ever — turns out I was just plugging something into wrong slot. Felt like an idiot, but thankfully no charge as I slunk off, embarrassed.

I’m extremely pleased with the work performed by Randy at Keyboard Service. His diagnostic skills astounded me, and he worked diligently to find the source of an intermittent problem with my 25 year old Yamaha Clavinova. Nice guy, reasonable pricing, and obvious expertise — in my book, that’s the whole package!

Bad place bad bad shop I bring my keyboard came there to fix. First $ 120 deposit none refund after 3 weeks I came pick up on 7÷14÷15. After got home found down the problem still the same I called the shop Randy tell me bring back I bring my keyboard back he tell me deposit $ 120 again. The question is he already knew what wrong with my keyboard. why he charged me another deposit ??? $ 120.

Brought our Yamaha P-​250 in for repair. Randy was able to get us back up and running within a week, much faster than the time he estimated it could take.
Pricing is fair and his 40 years of experience speaks for itself.
Will definitely bring my other keyboards to Randy for issues & repairs when the need arises!

note that I didn’t hire this company and Im giving 1 star due to pre-​sale customer service. I had to call twice to get a call back and that call back came 1 week later. I was inquiring about getting a deep cleaning on my digital piano and he wanted $ 120 an hr. That’s some what reasonable. Here’s the kicker, I live 10 minutes from him and he wanted $ 100 for coming to my house. I’m so happy I waited a week to hear back and then to be told I would give him $ 100 in gas money… No thanks!

I’ve used Randy’s service a number of times and have always been pleased with the results. Their fees are very reasonable and their attention to detail is outstanding. My keyboards always come back better than expected. Randy is knowledgeable and a good guy, and there is a reason he has been in business as long as he has. I give him my highest recommendation.

Wow!!! Randy Jarvis is a master technician. We needed our contacts replaced on a older keyboard. The cost was very affordable and made the keyboard sound better than ever. Don’t look anywhere for all you keyboard repair needs. Thanks Randy!!!

Randy was great; came to my house, was very helpful and was able to immediately fix the problem with minimal cost. I had two other professionals try to fix prior to Jarvis and they were not able to get it done. Nice to know there is a good keyboard service in town!

Jarvis has always fixed my keyboards in a professional and timely manner. The staff is great at what they do. I have recommended Jarvis many times and will continue to do so. I don’t know what happened in the 2011 review, but It was no doubt a misunderstanding. I give the business an unequivocal 5 stars!

My experience with this place made me want to join Unilocal and write my first review.
Brought in a keyboard for them to look at and diagnose. $ 50 to take a look and give me an idea of what’s wrong, no problem. I was a little surprised when they said it’d take 2 weeks for them to get to it but I was really not in any rush and agreed.
2 weeks came and went. 3 weeks. 4 weeks. 5 weeks. Not a word. So I contact them to check the status. I get a glaring lie-​filled email saying that my keyboard was on the rack right now and they were just waiting on some parts they ordered which could take an additional week or so.
I reply by saying that the plan was 2 weeks to give me a diagnosis of the problem. Why would they be ordering parts for a supposed repair I never authorized? They mumbled something then said they would have to get back to me later that day.
Week 6. Week 7. Week 8. No reply. I finally give them an ultimatum and said that if you don’t have time to look at my keyboard, I have to pick it up and take it to someone who has time to look at it. You told me 2 weeks and we are on 2 months and counting.
Finally they look at it to come back to me and say they can’t repair it. I go in to pick my keyboard up and it is still disassembled so I have to sit there waiting to get my still broken keyboard.
I have no problem with them not being able to fix it. I do have a problem with them telling me 2 weeks, then unapologetically stringing me along for over 2 months. I am a businessman and couldn’t imagine treating any client so dismissively.
At one point after I received their lie-​filled email, I caught myself dwelling on them and how I was being treated. I felt ill and angry. Hopefully somebody will come across my review and not give them their business.