Leslie’s Swimming Pool Supplies

Leslie’s recently had a «deal to good to be true» I thought about a Pentair V/​S Pool Pump and I thought it would be worth my time to go in and speak directly to Jeff (the store manager) about it and get it straight in writing. Jeff was very accomadating and went over everything in detail and of course, the caveat is that you must have them install the pool pump to get the Leslies warranty extension over the manufactures warranty. Well, not too bad of an idea since part of the deal was they would also knock off «15% from the pump price and the same with the labor»! Taking my papework that Jeff handed me which provided me in great detail as to what number to call in and get a «pre-​inspection» report that I have to pay for? (I’ll explain a little more on that later)
I went home and immediately called the number to Leslies to schedule the pre-​inspection and had to leave my number to have someone call me back. Okay, maybe this deal has them backed up in work — that works for me if they would call me back. 24 hours go by and I still have a week before the «deal expires» so I have to make another call — leave another message and wait another 24 hours — AND STILL NO CALL BACK! Now, I’m worried that I won’t get the deal so I call Jeff at the store (who answers immediately & how he does that when I see him in the store he’s always so busy — this surprised me) I explained my situation and he asked me to hold on and wait for a return call from him. Not sure what happened and perhaps he has a different phone line to call because not only did i get a call almost immediately from the Service Dept to schedule my pre-​inspection for that Friday — the Service tech came out on the Saturday (following day) and installed the pump! Talk about great service or connections up the ladder but for what ever happened — it was fantastic.
Now, about that «pre-​inspection» which took the service tech BRAD just a few seconds to look at and determined it was a slam dunk as I already had a Pentair Pump (non V/​S) and it would be more about the wiring because I had the pump on a timer — and the new pump has a built in timer. Brad was very professional in every aspect of the inspection, writing up the invoice and leaving the copy for me letting me know I would have 30 days on the offer (since the other offer would expire by end of the following week) Whew, pre-​inspection saved me I guess but I was very excited to get this new pump as everyone (including SDG & E) states that I would save money on electricity — AND THE PUMP QUALIFIES WITH a SDG & E REBATE FOR $ 200.00 — THIS MAKES EVERYTHING EVEN BETTER YET!
Like I said earlier, the service center call and pre inspection along with the pump was installed in 2 days after Jeff called in after me waiting 48 hours with no return call.
The install was very fast for Brad as I could tell he’s very skilled and knowledgable in what he does. I didn’t even watch him during the install as I spent my time reading the very complicated manual on the 8 different programming modes. Brad took the time after the install to not only go over every particular programming mode, but the ones that SDG & E wants you not to mess with so it stays constant to reduce the energy but to maximize the pool cleaning (which = saving electricity!) I was surprised when Brad asked me if I had a auto pool vac as he went over everything with me (as I have a spa connected to the pool which requires different programming speeds and it was another situation he programmed for the spa jets) and when I said yes, he asked me to pull it out so that he could make sure the cleaning action & speed of the pump would properly work on the auto pool vac system I had. To me, that’s going above and beyond the call of service as it was Saturday, almost 5:00pm and I’m sure he’d would have liked to go home. He stayed to make sure every aspect of the install and operation was understood by me and never once asked for the payment prior — what a guy and top notch service as well. Not that I want any pool problems but if I do get any in the future, I know I have Jeff to go to at Leslies and hopefully I can request Brad to be my service tech for work!
(Oh, I forgot _​Brad took care of the SDG & E rebate for me after I filled out some forms which of course saved me the time to file for it and then wait to see the check someday in the mail — and he took the $ 200.00 off the bill right then and there!

Always get great service here… I arrive 30 minutes after they closed and Jeff happened to still be there. Without hesitation, he offers to still help me, grabbed my chlorine, and I was out the door… Leslie customer for life!

Be ready to call them over and over again if you order something. Better to order through an on line store.

This store is great and the staff are fantastic!
Anything I need, they can find it fast!
The manager, Jeff, is very knowledgeable about all things
pool related and has given me some great tips and ideas to make
my pool and spa function even better. The whole staff is professional
and prompt to get me the service I need!

Absolute amazing staff with great knowledge of the swimming pool. Been coming here for a long time and won’t go any where else due to the fact of how I’ve been treated. Amazing people!!! Thanks!!!

I don’t think some of the people here have any clue about pool accessories. We need replacement plastic sleeves for our pool fence and asked a girl if they carry them or perhaps have a recommendation of where they can be ordered. She said she didn’t know what we were talking about and showed us something completely unrelated.
They also told us that in order to keep the algae out of the pool we need to run the filter for 1 hour per 10 degrees hot it is outside. This means during the peak of summer we should be running our pool motor between 8 & 10 hours a day! The pool guy we have used twice said that as long as we keep our chemicals up, brush the pool once a week even if algae isn’t present, and use shock and algicide once a year (at least depending on pool usage) that 4 – 6 hours per day is more than enough during the summer.
Their products and chemicals are way more expensive than other places and count on the fact that if you’re doing DIY pool maintenance that you’re not going to know any better than what they tell you. Your inexperience with pool maintenance is their profit. We learned after 2 years and buy our chemicals at Home Depot for a much better price and found that they’re the exact same thing!

I come here for my spa watering needs and everyone has been more than helpful, explaining to me the things I don’t actually know, which is pretty cool to become more educated about chemicals in my spa.

The service I received today from Shilah at Leslie’s in La Mesa was spectacular! I came into the store at 4:45pm about 15 minutes before closing. She was taking care of 3 other customers seemingly simultaneously and with a smile and cheerful attitude.
I just bought a house with a pool and have no clue. She tested the pool water sample I brought in and gave me some recommendations for chemicals and even mentioned their pool school for which I signed up. She went to the back to get the chemicals and I browsed the store for a couple minutes. After she rang me up, she asked, «Is that your vehicle out there in the parking lot?» I said yes and she had already put the chemicals I purchased out by my car!!!
She is super smart when it comes to water quality and testing and I would highly advise you to have her test your pool water.
I’m a new, very happy customer!