Metro Vacuum & Cleaning Supply

Honest! I brought my Dustin in and they answered my questions and were so helpful. Didn’t try to rip me off. They are great!

Sheldon and the rest of the team at Metro Vacuum ROCK! Took my Dyson there, which was in desperate need of service and they did an awesome job at a reasonable rate and in a timely manner. They called me with the estimate, I gave the go ahead, and it was ready the next day. Thanks guys!

I took my first Dyson to Metro Vacuum, and they did such a great job servicing it, I took my second Dyson to them when I picked up the first one. And if I had a third vacuum, I’d take it there, too.
Now I have them back, they’re both sucking big time (in the best way). The folks at Metro Vacuum are not only experts in vacuum repair, they’re great at customer service and communication. Their pricing seems reasonable. The deodorizer they added was a fresh touch. However, don’t plan on having your vacuum back in a day or even a week. As you’ll see from the army of fatigued vacuums lined up inside the front door, Metro has plenty of work to do. But it’s worth the wait because they’ll make your vacuum run like a new recruit.
I salute you, Metro Vacuum!

In my house, there lives someone named «I don’t know». In case you have never met «I don’t know», he/​she has never been seen, but has a habit of breaking, moving or wrecking havoc in the house. This time, «I don’t know» somehow got into the closet and managed to break off a part of my beloved Dyson, rendering her unable to suck as usual.
On past occasions, the Dyson customer service hotline sent me way on the other side of town. This time I let Google become my friend and found Metro. I called, spoke to Sheldon and was informed I could just bring her in for a looksee.
Within a few minutes Dyson was all put back together again, thankfully repaired with a spare part that was laying around for a mere $ 15. I was sent on my way with a new place to take my Dyson for repairs. The reason for the 1 star deduction was that I could not get a clear answer on how long I would have to be without my baby when I bring her in for her yearly maintenance. The answer I got was sort of like «well, it could be 5 days or it could be 3 weeks, it depends on how many are in front of you». Sorry, but with 4 crumb snatchers and 2 fur babies, my OCD will not allow me to go 3 weeks with my Dyson. Knowing this, if I take my girl in for her yearly R&R it will have to be scheduled around a time when either no one will be home for weeks or when I have some accessible psych meds.

These professionals will not only make sure your vacuum «sucks» but they will make your cleaning problems disappear, since the do far more than just «sell» vacuums!
Sheldon handles the phone, scheduling and greets you when you enter the shop. Michael, the Manager, handles both Sales & Repairs and is backed up by Claudio who specializes in all repairs.
They listened to all my questions then spent the time to explain what I needed to know so that when I left, I was smiling because my vacuum was not only working perfectly but I had the new attachment I needed! They even have a number rug samples so you can try different attachments to determine which will work best for what you want to clean.
Besides a full line of quality vacuums they also carry all the cleaning supplies that will make you a cleaning Pro.

I had dropped of my Dyson for a repair. Not only did they do an amazing job fixing it, they also got it done early! Quality work, great service and it was very reasonably priced. I will be back!

I highly recommend Metro Vacuum to anyone in need of their services. We dropped our Dyson off in horrific shape and when we picked it up it was like brand new! Service is friendly and they do not try to cut corners.

I took my Dyson here for repair… and when I got it back it was like I got a brand new vacuum! They replaced the whole bottom part of the vacuum, blew out the filters, cleaned it, and put freshening crystals in the dirt cup. On top of that they gave me another Dyson as a loaner until I could get mine back. This was all for less than $ 60! The service was great, too. Highly recommend this place for repairs!

These guys are top notch! Trustworthy and very knowledgeable on vacuums.
I was visiting my mom who lives in Mission Valley, and her vacuum just stopped working. She was all bummed, so I told her to not stress out and I’d find a vac shop to fix it since she spent almost $ 800 on her Lindhaus.
I looked up vacuum repair shop in SD, and noticed that Metro had a bunch of 5 star reviews, so I came here.
SO HAPPY I did! I wanted an estimate right away so while the tech was looking at my old vacuum, Mike the manager was showing me vacuums that I might like to consider. He did an amazing demo on this German company I’d never heard of called Miele. It is the best vacuum for allergies and dust, so I was very interested given my Mom has asthma.
My old vacuum had a burnt motor and the estimate came to $ 230: $ 150 for the part and $ 80 for labor.
Mike was showing me the Miele Marin for $ 1,049, and I asked if they do trade ins. Mike gave me $ 100 for the old Lindhaus, threw in $ 140 custom hose kit, and a year supply of bags! Great deal so I bought it and now I’m the son of the year! Makes up for not visiting as much given I live in Orange County.
My Mom is a vacuum freak and LOVES her new vacuum. I had to give these guys a 5 star not only for the amazing service, but for educating me and taking the time to do so. I highly recommend these guys! Good people.

Based on the number of 5 star reviews I must have drawn the lemon. Last Saturday I went out shopping for vacuums because I was not happy with my Dyson. It hasn’t worked properly for a while and I had actually had it in twice to Metro for repairs. So not happy on that front either.
Anyway, Miele vacuums had been recommended by consumer reports and they carried them so I stopped in and asked to see the recommended upright model which was not out on display. Well I am not about to part with a lot of money without touching seeing operating what I am about to buy. The young man on duty, told me that they had it there but would not get it out of the box. Say What?! I told him he had just lost a sale and turned to walk out. Where upon he back pedaled and asked why i was getting to upset that he would get it out for me. Too late.
I went down to Seagull Distributers on Balboa and shelled out $ 1300 for a canister model. We spent about 2 hours there were the owner, Jeff, told us all about the vacuum and how canisters were superior (he had lots of uprights there too) and demonstrated all its features etc.

I’m sorry it’s taken so long to write this, I was actually helped there last month. They are my heroes! Many, many thanks and kudos to these guys for doing a great job on my Miele. They really know their stuff. I am so glad I found this shop. It’s worth the drive — only 20 minutes from my home. The prices are reasonable and they provide excellent customer service. My husband came with me and we were both very impressed.

Love my Miele vacuum. Mike worked with me so I did not have to pay more than I had to. They are very knowledgeable about vacuums. Thank you.

OMG!!! Just got my Dyson DC 39 back from their service. I bought this from QVC in 2012 and it NEVER worked properly, even brand new out of the box. Took it to another service rep in El Cajon in 2013 and they didn’t know what to do with it, although they pretended to have «serviced» it. So, the problem continued. Metro people were nice, knowledgeable, and timely regarding the servicing of this machine. It came back to me working like it was supposed to. I feel like I have a brand new machine that works right, for a change. Can’t say enough good things about Metro!!! Thanks!

Highly recommended for vacuum service & repair. Metro Vacuum’s extremely friendly and knowledgeable staff delivered such great customer service from beginning to end. I called to see if I had to make an appointment or if I could just drop by with my Dyson vacuum for repair and Sheldon was very helpful in determining the problem, which took a matter of only minutes to determine when I brought it in to be checked out. However, what puts them at the top of their game and earns them a full FIVE-​Star rating is that they don’t just stop there. They offer tips, extensive service, and options –and ultimately YOU decide… so you don’t feel like you’re suckered in to purchasing things you don’t need, although it is probably a part of their upsell strategy. Yah, it works! .just one big area for improvement: no parking. But other than that, there are no regrets for choosing to have Metro take care of my precious Dyson from this happy customer! Thanks again Metro!

So impressed. I can’t even begin to describe the happy dance I did as I just vacuumed my living room.
My loyal dyson had really felt the stress of my household, even someone trying to vacuum up hay. My poor dyson needed some serious TLC it wouldn’t run at all
After lots of research and calls to dyson, I had never known a dyson to give out. My family has had their dyson for YEARS… anyway i digress
I brought my vacuum in and asked for a service the prices were SO reasonable, I chose to have a full service they even polished it, it looks brand new and it was only $ 80
They were very through at communicating if anything else needed to be done to my vacuum and my Dyson needed a pretty decent repair and they were upfront with me about any extra cost and talking through the possibilities if i wanted to skip the repairs, there was no pressure, just upfront honest information and quick service.
It took a few extra days but I also dropped my Dyson off through Labor day.
Sheldon was amazing at all my eager phone calls to get my Dyson, Even when it was gonna take longer then the business days they quoted me I was called immediately and informed. The service is top notch. TOP NOTCH.
I will be sending over anything and everyone that needs assistance, I literally could not get home fast enough i was so excited to vacuum my living room and it looks WONDERFUL.

I can’t say enough great things about the stellar service and knowledge base at Metro Vacuum. After failed attempts with two Dyson Animal models which led to my 80-​year-​old hardwood floors and two area rugs getting ruined (thank God for Costco’s return policy!), I was at the end of my rope. A friend’s husband who owns a vacuum store in Bloomington, Indiana (!) knew about these guys (!!!) and strongly recommended I drive out to La Mesa to chat with them in person and find a machine I’d like. (You guys, I don’t ever go east of the 15, so THIS WAS BIG.)
I did, and I wasn’t disappointed. Darrell was extremely kind and knowledgeable, listened to my specific concerns, and worked within my budget constraints. I ended up purchasing a Miele HomeCare model, and I am IN LOVE with it. Darrell also walked me through setup of the machine and threw in a hardwood floor attachment at a reduced price. I highly recommend Metro Vacuum!

Fantastic! I just got my Dyson back from this place after bringing it in for a tune-​up. I’d had it for 5 years and put it through a lot (I have a longhaired dog and a longhaired cat) and it just wasn’t sucking like it used to :-/​Now it looks and works like new! They cleaned everything, even the little attachment parts, and replaced the belt and internal hose. Everybody there was extremely friendly and helpful– they even gave me chocolate! Highly recommended.

We have a 2.5 year old Dyson I bought from Walmart that needed a new roller brush. Unfortunately for me Dyson doesn’t sell just the brush for their model DC28, rather Dyson only sells an assembly (more money and complexity to install). This is the only model like this (and of course with my luck it would be the one we would buy). The guys at Metro explained the situation, got the part and put it all back together and went through the whole vacuum to make sure all was working right. I’m totally pleased by the results and it’s like having a new vacuum (it looked clean and shiny too). Metro is an authorized Dyson repair station as well, so it really doesn’t get better than this.

What can I say? Everyone at Metro Vacuum is very nice and they truly know their stuff!
Thank you for always being so helpful guys! We all appreciate having an honest place to go!

Brett is passionate about vacuums he not only sells vacuums but services them also. Most places just want to sell you a new vacuum but Bret will try to fix your old one first. Bret is a throwback to an earlier time where Americans use to fix their appliances instead of just throwing them in a landfill.
Unfortunately people like Bret are a dying breed, the local repairman. Hurry up and go to his store to experience a little bit of Americana before its gone forever.