T-Mobile

Excellent customer service.
I got to the store thinking that I needed a new phone because mine wouldn’t charge anymore. A young lady called Britney asked me what was wrong with the phone and said that she would look at it.
After cleaning the dirt out of the charger slot she had my phone working as good as new!
Thank you Britney.

i walked in at noon on my lunch break. when i arrived store did not look busy at all 3 employees and 2 customers. i was asked for my name so i can be called when a rep was able to help. one rep walked out the store. i sat down. i was patiently waiting 15 min. 2 other customers walked in were greeted and got helped right away. i got up to ask if anyone was gonna help me. and the response was «oh whats your name so i can add you to the list!»… wait what? i thought i was already added to the list …. she apologized and said ill be with you in just a min… any way 20 min later she finally says i can help you. i told her my phone was acting up turning off and doing all this weird things. she asked for my id which i did not have because i left my purse at work and i just rushed to get there. she didn’t even try to look at my phone to see what was the problem she basically said i can’t help you if you don’t have your id ??? she didn’t even ask for my phone number or pin or anything. no help at all… ugh how annoying.

Paul at the La Mesa location is a total Professional. He resolved a phone purchase situation that started with poor customer service using the La Mesa Costco. He fixed all of the La Mesa Costco errors. Thank you Paul. We hope to add another line to our plan before the end of the month and this time we will go DIRECTLY TO T-​MOBILE.

Everyone here is so friendly and helpful! John is my absolute favorite to have help myself and my family. He is very knowledgable! This store is pretty much always busy so be prepared to wait but no complaints here!

It’s been a while since I’ve had to go to a t-​mobile store which is great. Since our move to east county the drive to Mission Valley or Mission Hills locations are not an option anymore. I wanted to check this place out today, Sunday, right when they open. I got there a little after 11am and I was put on a wait list of 2 people in front of me. No big deal must have waited 5 mins. Every rep was busy with someone. Finally my name was called and Ashley assisted me today with replacing my old iPhone 5S with a new iPhone 6S. She was very easy going, no pressure, worked quickly, and answered my questions thoroughly. Her customer service skills were wonderful. She did inform me however that my phone would take an hour for updates etc so I would have to return back to the store in an hour. No problem there’s a mall and restaurants nearby to kill time. I came back and she had the new phone all ready at the back table. It’s been a few years so Jump program has changed for the better. She informed me that now I can trade it in 3x a year if something goes wrong with it. All I did was buy a case for the phone and I was on my way. After today’s experience, I can say I really like this new location for me. Until next time t-​mobile.

This is my favorite T-​Mobile Store. I was helped by a young woman named Jessica. I came in on a Saturday, and I only waited for about 5 minutes. I came into the store to trade in my phone. She was quick to get all the paperwork in order, payments and phone set up. She answered ALL of my questions. I went from being in Andriod user to trying out the new iPhone… so I had TONS of questions. She made everything so easy, and she was super helpful. She was really honest, and gave her opinion. I thought it was really great, that she worked in Technical Support, so she gave me a really nice run down of the Pros & Cons of the phone, as well as other phones if I ended up not liking the iPhone. I truly appreciated that she wasn’t pushy about selling any accessories.
Overall, GREAT EXPERIENCE. All the other representatives were very nice, and helped everyone in a decent amount of time. I know other people complain about the wait times. Sometimes it gets really busy, sometimes it doesn’t. This store is very personal with their customer service, they make sure you are completely satisfied for whatever you came in to inquire about.
PATIENCE! If you don’t like how long your waiting, all you have to do it ask how long they think the wait is, and if you don’t like it then come back another time or go to a different store. You don’t have to be a jerk about it.

Over the weekend my girlfriend and I who came over to tmobile from sprint and at first we got the iPhone 6 witch was a bad idea due to amount of problems we had with our three month old phones that we had gotten from the fashion valley store witch I will never return to due to poor customer service there and the lack of explaining to us on how much our bill would be any ways to the two gentalmen that helped my self and my girlfriend out on Saturday and sunday of this last week at the la mesa store I want to say thank you to you both you both went above and beyond to help us even tho it took two trips to get it all done they got it all fixed and were able to put us both into a new phone with not making our bill increase so to Richard Terrones jr and to Navid Khayyat thank you both for your time and being so helpful and staying on hold with customer service for 45 minutes plus you both were a pleasure to work with and if there are any further issues that may arise I will make sure to come see you two guys five star service with great hospitality thank you again from a once very upset and disappointed customer to very grateful one you both are awesome very pleased with the oer all outcome of everything phones work great and have better service with the lg g4 then the iPhone 6 ever did

Ashley was the representative that helped me. She was not pushy, like a lot of phone people are. She was professional, very informative. She did not try to talk me into anything I did not need. She educated me in the device I needed, the different options I had and how each one would effect me. I felt very comfortable with the choice I made and not forced into anything. Thank you Ashley!

I really wanted to go to the Clairemont store just because of all the great reviews they had on Unilocal but due to circumstances that day I ended up here.
I came in to trade in my phone because my family plan had just been switched from Verzion. A girl greeted me and was able to help me fairly quickly. She started off nice and I loved that she had Lokai bracelets on. Although this is so, she grew to be pretty dry. (It should be noted that as I was being helped in silence it seemed as though other employees were talkative and friendly with their guests.) Anyway, I told her I wanted to switch to a Samsung Edge but didn’t really offer me to check them out or any differences between the Edge and the S6 and was quiet. Then when I wanted the gold one didn’t really offer any ways to make it work with my situation. She was informative in that she was able to tell me how much my bill will be each month for the phone, but when I asked her about my trade in and how much I could take off for my S5 she simply said I haven’t done it yet, then more quiet. Before I knew it she printed out my monthly bill for me to sign. I asked about my trade in and how much I could get off again and she finally realized that she had forgotten to do it. So we had to do a return and fix it. All said and done she said it might take 5 minutes to fully port and said I’m all set.
2 hours later I can’t make calls or text out. I went back to the store because I had just had dinner down the street and I figure the store might be quicker then staying on hold on the phone. I was wrong. I was not greeted my second time around and no one checked me in. As more people arrived at the store I just called Tmobile. Come to find out that the girl registered a different sim card than the one she put in my phone but hey, I got it fixed.
Overall my experience was basic. I got what I needed and nothing more. I almost rated them a 3 but as I hover over the stars, 2 stars said «Meh. I’ve experienced better» and I’m going to be honest, that’s how it felt.

Omg! John had helped me every time I’ve come here and he had been so helpful, quick, and polite every time!
Plus, his hair game is so strong! I legit couldn’t handle it!

How are you going to sell the latest technology when you’re using a pen and paper to track customers and a land line to call in orders? On a nice note, they seem very friendly, but I didn’t have two hours to give.

Highly recommend this store once again. I’m not a tech person and the folks there always help with any problem I have. The associates Aaron and tawnya are excellent and patient with me. Of the 4 tmobile stores I’ve been to, this is the only one where I get excellent service

I had an other great experience the other day at this store by adding line and purchasing a phone with the help of Tamir and Navid. They have been very courteous and helpful by explaining the different features of our plan our phones.

I have nothing but great things to say about my overall experience at this store. I originally had a complaint, but everyone there worked hard to make sure my issue was resolved quickly and now I am completely satisfied!
If possible be sure to ask for Isabel. She will take the time to explain all available options and will honor you with only the most excellent of customer service.
¹⁰⁄₁₀ will shop here again!

Never shop in the T-​mobile store in La Mesa. Super slow– they take 2 hours to help each customer and everyone is in one line
I needed to buy a SIM card and a 2 minute transaction had hours of a wait for help

Another GREAT experience with T Mobile… Another name I HAVE to add is Richard!!! WOW… I ADMIRE your professionalism and patience. For one… you need a pay raise to deal with the couple you dealt with today. The couple were middle Eastern and insulted Richard asking him if he ever went to school for English because he didn’t understand the heavy accent woman! He maintained calm and smiled and replied kindly: YES, I went to school. Richard kept on helping them like it was the nicest compliment he ever heard– WOOOOOW!!! PROPS! As far as my family… well, we wanted to say something but the cops were outside and I would’ve gone off and I had my kids. Everyone at T-​Mobile has been wonderful and professional. I will continue to come back

This place was great, I just wanna say that Katie was not only great and professional, she knew exactly where the original problem was in my bill and went back to when the problem originated. She contacted tmobile customer support (which they suck harder than anything) to see y they were billing for phones I had returned, So tmobile screwed up my billing again because every rep over the phone has his/​her own damn agenda of doing stupid things and customers end up paying for those guys mistakes. Katie helped me with everything and was very smart and articulate for a sales rep (that’s just hard to find folks)

I can say I never feel bonbarded when I go to this location. I do most of my business whti T-​Mobile online or pover the phone, so its rare that I go to a physical location. When I do I always visit the Grossmont Center (by Guitar Center) location. Everyone is friendly, they are knowledgable and as minimal a question I have they are always willing to listen and answer.
The last 3 times I have visited this location I have made a new phone purchase, added a line and ported in an account from another carrier. I have had nothing but great custoner service, from Ryan, Tonya and Navid. They have all helped at different visits and the service has always been the same. They go over everything with you and even help show you how your new phone works.

Went there today and purchased a Nexus 5 from Felicia. She was very knowledgeable about T-​Mobile, our specific cell phone and cell phones in general. She was very sweet and answered all our questions. She was very personable and made our experience very pleasant. Considering I’d usually rather get a root canal then walk into a cell phone store it was a wonderful surprise. She deserves a promotion.

Extremely slow painful service, its the worst T Mobile corporate store I’ve been to. At Christmas time they barely have enough people to keep things moving. Waiting 30 – 40 minutes to make a change to my account is stupid. The management of this store should be ashamed and put under review by corporate.