U S HealthWorks Medical Group

Simple drug test for prospective new employer, still waiting after 35 mins. It’s a simple drug test!!! Incompetence is ridiculous, I keep asking and being told 5 more minutes, 5 more minutes. Honestly just ridiculous!

Worst experience ever.
I have been experiencing face/​aw pain since Monday. I couldn’t stand it, I was a grown 28 year old women crying because of how excruciating my pain was in. I didn’t know if I should go to a dentist or a doctor and I called my Dr office and i couldn’t get in for days. I went to this Urgent Care on Wednesday afternoon and they said they were busy but they would allow me to see the doctor right away to see if there was anything they could do. The MA took me back and took my vitals. He went left the room and went next door to where the Dr was and told the Dr my symptoms. I could hear the Dr loud and clear. He said it was inappropriate for me to go there and I should see my doctor or go to ER. He wouldn’t even come talk to me. He had no idea what was actually wrong with me, who tells the MA exactly what’s wrong with them in detail. So they turned me away.
I went to my PCP on Thursday (they had a cancellation) and all I had was a severe case of TMJ and he prescribed me muscle relaxants and pain killers and told me to get a mouth guard. I told him what happened at Urgent Care and he said that should NEVER ever happen and he can’t believe that happened to me.
Whoever that MD was, he should be ashamed to be called a doctor. A doctor that lacks compassion and empathy. That won’t talk about my symptoms with me. My PCP was able to diagnose me simply a few minutes. I dont know what’s wrong this this Urgent Care MD but NO ONE SHOULD EVER COME HERE.

Worst customer service ever, if you ever walk in and see Luis, please do yourself a favor and walk-​out. Not just him, the entire medical staff is rude, careless, and act like they are doing you a favor. I was sent there to complete medical for a job that I had applied for, U. S health works didn’t send in my paper work on time, when I went back to ask for a copy so I can mail them in myself, I received attitude, and they wouldn’t provide me with copies, I had to call the Agency that sent me there and explain to them the situation, lucky the recruiter was understanding and said that they will follow up with them.

DON’T WILLINGLY COME HERE.
I got a minor cut while at work and I chose to come here to make sure I was ok and so that I wouldn’t have to pay a co-​pay at my own doctors office. WRONG!!!
I would wait 3 – 4 hours and pay double my co-​pay than to deal with the crap I put up with here.
The front desk clerk is a complete jerk, he basically made fun of me and made me feel like I was wasting their time on a Friday (they all seemed in a rush to get home).
Completely unprofessional staff, I wouldn’t subject my worst enemy to the care I receive by very rude and incompetent people.

Misdiagnosed my work related injury. Told me that nothing was wrong.
Primary found otherwise.
Parking sucks. Lobby is small. Employees are rude.
Free lollipops though at counter. (1 star for that, haha!)

I dislike this location. MD was abrupt and not willing to listen and made a Bias decision that was not in my best care. I went to another location and was treated with respect, dignity and my needs were taken care of. I was seen for a Workers Comp claim and the doctor at this location treats you as if your a criminal instead of a patient needing medical care.

The parking sucks, very small lot.
The guy at the counter seems like he has worked her for ever. He is very robotic.
«Good Afternoon, sign in. I need your id. Grab a clip board, there are pens to the left, sign everywhere you see yellow. Thank you. Next!»
The waiting room sits 12 ppl, fairly comfortably. The room is air conditioned. They sell sodas for $ 1.50, Pepsi products. There Is a snack machine, everything is $ 1.00. However, if you ask them. They will give you a cup for water. Plenty of magazines laying around. The place is clean. They give suckers at the counter.
They called my name in abt :15
Everything else was standard: wsh your hands, leave your purse, here’s the cup, bathroom that way, do not flush or turn on the water. Afterwards sign, get your purse and leave.
Not bad.

HORRIBLE HORRIBLE HORRIBLE
Worst front desk customer service ever.
I called for a couple simple questions and, I believe his name was Luis, made me feel like a complete idiot with his rude tone.
If you can’t handle being in customer service, GET A JOB NOT DEALING WITH PEOPLE. I asked a simple question about my health insurance and didn’t expect an attitude!
Talked to the office manager and he was nice at first. I then was explaining things to him and he just kept saying, «I’m sorry about that.» I mentioned how it doesn’t feel like he’s even paying attention to me and he laughed and hung up. Wow.
Don’t ever go here!!! Pick other locations!!!

So glad I switch to La Mesa from San Diego location.
I knew I would get the treatment I needed for my injury. Great Physical therapy dept. and staff. My PA was very knowledgeable and not about rushing you out the office after 5 min.

Professional people here, with a very friendly disposition. Quick and efficient in their service to the public. The only issue I found was that the parking is very limited, and hard to get to unless you know where you’re going.

This place has the most impersonable customer service. The receptionist Luis is very condesending when talking to you as if you’re beneath him. He is very defensive when you know what you’re saying and asking because he contradicts what he says… IDIOT!!!

An hour wait to get a test and then they lost my test results (or my pee… maybe they drank it?)
I had to go here for a pre-​employment drug screen as part of a full background check. I called US Healthworks to make an appointment for my test but they said it was walk-​in only and they close at 5. So I left my current job a little early and checked into this place at 4:30. There were three people ahead of me. No one was getting seen, we were all just sitting there. So I asked the receptionist what the wait time was going to be like (I really had to pee at this point but had to wait for my test). She said all but one of the medical persons go home at 4:30 so then there is only one person left to handle the screens and whatever else they do there without a doctor. AN HOUR LATER it was finally my turn to pee in a cup. After I was done, I watched the girl put a label on my specimen, I verified that the numbers on the label matched the numbers on my paperwork, I signed the paper and walked out with my receipt, a carbon copy of the lab paperwork. Four days later I get a call from the company doing the background check, and they say I never did my drug test and the time period for it was expired and now I’ll have to submit to a hair follicle test. WTF!!! Good thing I have that receipt, and I am SO going in there and raising hell!

I was referred to this place by my employer and i have seen nothing but professionalism, every person i have dealt with have been courteous, i have been here several times (6 – 7) and my longest wait have been no more than 15 minutes
Dr. Nguyen has been proficient and efficient but still having the time to answer any questions and every time i been there i have seen the place clean, very clean so i don’t understand the negativity, this place is to help you get better, NOT TO BABYSIT YOU.

Tried to get a copy of a shot I had done through US Healthworks for my job in 2010. They told me that they had only gone to a computer system last year (2011) so that I would need to put in a request to have the file physically pulled from storage and that would take roughly 3 – 4 weeks. Are you kidding me? I wonder when they will get a fax machine set up.
I left an extra star because I remember that when I originally visited– they were very nice and pretty quick about seeing me and my visit.

Currently sitting in the patient room & it’s been over 30min & the doctor still hasn’t come in to help me. This is only after I waited in the waiting room for over an hour. This «urgent» care has taken 3hrs out of my day. Don’t make plans, expect to take a nap while you’re waiting. Hasn’t been the 1^st time & most likely the last

Besides the long wait and silly show that they had on I really liked the people that worked there and Doctor Nguyen was fantastic. It was quick and easy in the medical room and I was feeling better 2 days later.

US WORKS FUCKED ME OUT OF A JOB
if you need a Physical for a Federal Job or for a military school you can get them done here. I’ve had a bunch done for both. Didnt really care about the military physicals. When it mattered because a job was on the line they dropped the ball and did not submit the paperwork. I faxed and called but the section that actually sends in the info does not pick up the phone and sure as hel does not return calls. The whole office keeps taling about mailing stuff — instructions frm my federal Agency said to email or Fax. maybe that’s the problem?
place really blows

My husband went to US HealthWorks and was not impressed. They were slow to attend to him even though the waiting room was not busy on a Monday afternoon with only 3 or 4 other people there. He waited over two hours and when the Dr. Nguyen finally came in he didn’t treat him courteously. His bedside manner was abrupt. He acted as if this was a waste of his time and I know my husband, he’s not one to complain about a cut, because after 30 years on a construction site he’ll just get some super glue, slap it on and call it good. But, this time it was different. He needed to see a doctor. So, I would say, avoid US Healthworks of Fletcher Parkway in La Mesa.

I was referred here for a work injury and had to deal with this place for over a year… what a joke! This place is hilarious! You wait HOURS. The orthopedic Doctor (Swab) is AWFUL if you are injured and have to go to US Healthworks go a different location. I have never met a more unhappy group of people in a work place which makes a difference in your healthcare. I finally was able to go to a doctor of my choice and it’s like night and day.
If you have to go here for a unrelated work injury or your sick and you just need a prescription it’s ok. You won’t have to have an on-​going relationship with the clinic. But be prepared to wait. Kearney Mesa is the best one.
Another thing… there is a hidden camera in the wait room they take pics for your file without your knowledge. Creepy huh?
I really don’t write many bad reviews I have written 14 and this is my only one.

Really like this place! After hours of trying to reach my primary care physician and dealing with insurance crap I finally was referred here. I had dropped a knife on my foot, and I really thought I needed stitches since it hadn’t stopped bleeding for a few hours. I walked in, was promptly greeted and told them what happened; I was in and out in 10 minutes! No stitches needed, thank god, but they dressed my wound with some crazy tape and said I was good to go! Definitely a great experience here.