Penske Truck Rental

Called them once and they said they’re busy and they’d call me back. Cool. Didn’t receive a call right away. I called them again an hour later and they said they had one of the trucks I wanted. Cool. I start asking another question and the person has already hung up without saying goodbye. A little annoying and unprofessional.

So here is an update to my Penske review.
The morning after I wrote my review of Penske in La Mirada, Ca. I got a call from Penske Corporate. The guy I talked to said he read my review and then did some investigating. He told me that after investigating the situation he realized that I was in fact charged way too much. He said that he wanted to refund me just about ½ of the charges back. I was shocked but elated.
A couple of days later I checked my credit card account and sure enough, Penske had refunded $ 1580 back into my account.
Of course I now see the Penske Corp in an entirely new light. I still don’t think much of their La Mirada branch but the Penske Corporation showed me that they want to be fair and honest with their customers and I appreciate that very much.
The man from corporate also told me that he would be investigating the La Mirada branch in more detail and that someone in that branch made a huge mistake and he does not want to see it repeated again.
Thanks Penske Corporation. You renewed my faith in (some) big business!