Pep Boys

I have gotten new tires here (and their prices are better than most especially considering prices with mounting fees included), a new battery and some work on spark plugs/​fuel injectors. They are nice people and get the work done, however the work is going to cost a lot more than the local shops in the area. The work is guaranteed because of being a franchise, which is nice, but it isn’t convenient for your wallet if they don’t have a deal going for them at the moment.

Before I write this review I am us and be seated in reality that lube and tune jobs are not high up on the career list, so the places you choose for having this service completed are varied and experience WILL vary!!! As my quest shall continue after my visit here… I will share my visit.
Living locally now in La Mirada I decided to give this Pep Boys a try based on all the high marks it apparently has received. My thought here was maybe they may do it a little better than your average and Oil change quick stop shop on the corner… a larger business chain offering more that a service. I was wrong. Apparently the four and five star reviews were for the crew that apparently was not on duty that day I was there.
The place was dank and dark and the two gentlemen at the counter could not be less interested in delivering much customer service to me. The interaction left me with the feeling that I woke them up and «bothered them.» During the registration and discussion for my visit, I highlighted two things that I wanted them to check on top of the oil change that I primarily had to come in for. Before I could get those additional two items out of my mouth the guy cut me off and said «oh yeah we do all that that’s part of our multi point safety check as a courtesy it’s included.» Wow… these guys are on it! …Yeah that didn’t happen. In fact the pretty little envelope (on the outside has printed charts and fill in’s for all the inspections you are to be informed of) that holds your receipt and paperwork, was completely blank and I was given no information or evaluation on any of the courtesy check «multi-​point» inspections that was assured me. Absolutely nothing was filled or done on the chart. So when I left, before my care leaves the driveway, my low fluid alarm signals that my fluids are low still (the ones I specifically asked to have checked.) Wow.
This place is certainly a two or three star business do not go in expecting anything that is ⁴⁄₅ star.

I’ve been a customer of Pep Boys for almost a year now, and ever since i found this shop, I’ve been very satisfied with their service. I want to give a special thanks to manager Eddie because he’s always helpful.
Normally, getting tires is not that big of a deal, but I drive all day everyday… so to me, it is.
I initially had gone to another Pep Boys shop in Whittier today with an appointment and they disappointed me. I wanted to get two tires replaced and the site told me that the shop in Whittier was the only one nearby that had the tires I wanted for my car. So I call and make an appointment and had everything all set. Today (Friday), I go for my 1pm appointment and they say that the appointment was not saved and they were so busy; I can return at 4pm. So… ok…i go back at 4pm and it takes about 20 minutes to get through the line and paperwork, they have me sit in the lobby… aaaand at about 4:30pm the manager (I believe) comes out and tells me that they don’t have the tires i wanted or any other tire for my car, for that matter. Ugh, ok.
So I call my boy Eddie and i tell him my situation and ask if he has ANY tires for my car. He says he doesn’t but he can have one of his guys go get them at a nearby warehouse within 10 mins and he can get them installed today. I was so happy to hear that and as soon as i got there, Eddie took care of me. I have a crazy busy schedule ahead and i can now relax because I don’t have to worry about a tire popping on me or something. This was just one situation where Eddie has helped me… there’s been a few other ones. Thanks Eddie!

If I could give more than 5 stars, I would. These guys are my actual heroes. Like, I’m gonna name my firstborn Rene, because he’s been such a huge help. I came in to get my front brakes and rotors replaced, because they were like, beyond dangerous to drive with. I couldn’t afford to get the back ones done, even though they needed lots of love too.
Rene helped me get an awesome deal for front and back, and had them fixed in the same day. These guys are awesome, and I love them.

I want to take this opportunity to bring attention to your new La Mirada Store #1440 Manager Eddie Ramirez. Mr. Ramirez was unfortunate enough to inherit a problematic situation with one of our fleet vehicles that required a new engine. The previous manager at store #1440 coordinated the services to be provided and failed to inform me at the time we were researching engine replacement options that he would be moving out of state and using a third party to do the work. We are a small non-​profit and I take the responsibility of maintaining our vehicles seriously. Furthermore, because I am not a mechanic I rely on the expertise and honesty of the vendors we contract with in this case Pep Boys. This is where Mr. Ramirez outshines his predecessor in his conduct and conscientiousness towards the customers that patronize Pep Boys. Mr. Ramirez stepped up when the vehicle broke down just one day after we picked it up and had to have it towed back to the shop. Mr. Ramirez examined the vehicle again and we picked up the vehicle on December 10, 2015. Unfortunately on December 11, 2015 the vehicle was once again inoperable. It is Friday night at 5pm and my driver is stranded with a counselor on their way to a holiday event. Mr. Ramirez once again stepped up and problem solved our dilema. I am pleased to report that Mr. Ramirez took responsibility for the inconvenience and poor handling of the engine replacement. I am a Director and I understand the importance of building trust with our clients. Mr. Ramirez is the reason I have encouraged my Executive Director not to pull out of our fleet account with Pep Boys. Mr. Ramirez should be recognized as a valuable asset to the Pep Boys Team and commended for his willingness to take ownership and pride in a job well done. want to recognize Store Manager Eddie Ramirez for his commitment to customer service and care.

Amazing service. Very friendly, thorough and professional. I got recommended to come here to have my tires checked for any leaks. I would recommend this location to everyone.

It was my first time taking my car to Pepboys for oil change. I scheduled my service at 5PM and when I took my car to the shop, a manager looking guy told me that it would take about 30−40min. I decided to wait for the service. After one hour of waiting, same guy told me that it would take me another 20min. So, I waited another 30minutes. After waiting 1hr 40min, I went out to check out what is going on, and they were just getting ready to change my engine. Seriously? I asked him what is going on and without single word of saying sorry, he told me that I could take my car back since they didn’t start anything yet. I was so mad at the fact that they wasted my time, so I just decided to take my car back. It was the worst customer service ever, and I would not recommend this place to anybody at all

Very great customer service Edward and Robert were great they helped me and my daughter out with our batteries at 2 differant times and both experiences were great we will defiantly refere them.

I took my car in because my Low Tire Pressure light came on. They were very friendly and helpful from the moment I walked threw the door. They informed me that I had I nail in my tire. They offered to fix it for free. Excellent customer service fast and friendly. I would come back for other issues in the future.

Great Customer service by Robert and Edward. highly recommend this place, and they’re always sure to take care of their customers.

…i remeber writing a good review about this place, but upon todays visit, ive changed my mid. I told them i would get the cheapest oil change which would cost me around30. Yet they charged me 50 bucks, which had gumout cleaning that i did not need.(2014model) also, i had a appointment before going there, yet i had to wait hour and 30 min just for an oil change.

There’s no other place I’d choose in LaMirada for an oil change. Manager promised my car to be finished before my shift ended and he met that with having a short staff. It took no longer than 2 – 3 minutes coming in and 1 minute to pick my car up. Excellence customer service!!!

Very Knowledgeable and super friendly! Edward and George were on duty as I met a seller of a car. They inspected the car, gave me great advice, and they were the most helpful auto repair professionals I have ever spoken with. On their recommendation I bought the car and it has been a great car for me! These guys are great and I definitely recommend to anyone in need of auto repair.

Good customer service when we went in for two new tires and alignment for the Mercedes. Very clean customer’s restroom.
Next day we went back with another car for oil change (Mobile 1), had to wait almost two hours because they were busy.

I liked this pep boys been to lots and this one was the best customer service. All others take forever just to get u started. Ed was great ! No hassels no hidden cost cost was ver happy.

I took my car in for an oil change. The staff at THIS LOCATION exceeded my expectations again. Everyone was friendly, knowledgeable and had my car ready earlier than the time the quoted me. These guys are awesome!

Great customer service! Amazing staffs! Checked up my car and fixed minor problems for free! Look for Edward :)

I came in to get a turn blinker bulb replaced. They did it in the parking lot quickly and efficiently.

Al was very helpful in fixing my flat tire. He went above and beyond the normal customer service by being friendly, diagnosing the problem, and presenting the fastest/​best solution. I was out of there is no time. THANKS!

After a very negative experience I had at this location. I am very happy to say that Pep Boys district manager & corporate office not only took this experience serious but rectified the situation. It is so good to know that big corporations take time to listen to their customers. Al the store manager took extra precautions to make sure the experience would never happen again. Thank you again pep boys for putting your customers first. I will Definitely return back.