Residence Inn by Marriott-La Mirada-Buena Park

The room was spacious, clean for the most part and they even had a log in the fireplace for easy use. The kitchen was a big help, the pool was clean and the breakfast in the morning was awesome. Only critique is the walls in the room were visibly dirty and could use a coat of paint. Expected a little more from a Marriott hotel.

ROACHES! Stay away, this place is roach infested and after complaining to management, no response other than it’s the weekend we can’t do anything! To think it couldn’t get worse, think again… when we left our room to go to Disneyland, came back and found that someone was in our room! A pair of shoes and a book with a cup of coffee was on the table! Took the items to the office and again it’s the weekend, we don’t have management here to help!!!
Never again will I stay here, no customer service either! Not one person offered to reimburse us for anything and we were stuck because it was the weekend!

Mediocre hotel on the level of an inferior Motel 6. Certainly not up to Marriott standards. It had the feel of an older apartment building in need of a good deep cleaning. Rather grungy. Just overall felt dirty. Definitely not worth the price we paid per night.
As a Marriott, it deserves one star. As a medium price range Super 8 or Motel 6, I’d give it two stars. Take your pick. I would have paid about $ 75 per night for the suite we had.

Would not stay here again! So much potential, just a big let down!
— Where’s the ice machines?
— Worn out bedding
— Grungy… Needs a good deep cleaning!
— Weak breakfast, grounds in the coffee.
I’ve stayed in better Motel 6… Certainly not Marriott standards!

This was a fair hotel served the purpose to rest however the condition of
The rooms were not up to Marriott standards and we stay at Marriott often ! It felt dirty and the walls and doors needed to
Be cleaned. Will
Not
Choose that location again

Had a great room! Upgraded cause they cancelled our reservations. 2 room suite, 2 bathrooms, living room, kitchen and fireplace. Clean. Lots of towels. Great breakfast. Only there one night but would stay again. Oh loved the flowers around the grounds when I went for a walk.

If I could give them no stars I would!
So we reserved rooms here because of the good rate. While we were waiting for our room, we looked at their Unilocal review and online reviews & boy were we in for a trip! According to the Marriott website, they have a 4.5 out of 5 stars. that’s definitely a lie! Apparently they have BED BUGS issue in this place. I wouldn’t even risk it. When we brought upon the attention of an employee, they were on denial. We asked if we could move our reservations somewhere else and they told us to hold on and CANCELED OUR RESERVATION. We waited 5 hours for a room for them to just tell tells our reservation has been canceled.
We were stranded with no room so we moved next door to holiday Inn. Good thing they had some rooms available.
HORRIBLE CUSTOMER SERVICE! HORRIBLE CLEANLINESS! Save yourself time and the hassle of dealing with them and just go elsewhere

My house was flooded and they put us in this hotel. this hotel was the best. everyone friendly and the free breakfast and dinners they had were awesome… i was here for 4 weeks… the pool and bbqing was the best. what great service… i loved the free beer that they have on mon tues and wednesdays. thank you residence inn for your great service… im going to miss the social hang outs :)

This place is amazing and I will never stay anywhere else when we come visit so Cali or anywhere else there is a Residence Inn. We didn’t know Quality Inn was so gross and nasty so we left there and came here, talk about night & day. This is heaven, that was hell. The staff is so great, the breakfast is uhmazing & I recommend them to the fullest! Love this place!!!

This is an outstanding residence inn. Our 4^th stay here. Front desk staff ALL so nice, focused on customer service and happy to help with anything. The very best. Breakfast very worthwhile and again the staff couldn’t be nicer or more helpful. The maintenance staff is SO prompt and SO helpful. Rooms really nice and can park right in front of your room. Other clientele friendly, site is dog friendly. Only concern is housekeeping. Dont replace bathroom items at all cleaninh sub par. Great experience. Highly recommend. for a month…

Where do I even start…
Please don’t believe the one star because this place doesn’t even deserve it I just need to right this review so let me explain.
I travel for a living and the company I work picks our hotels out for us so we really have no choice granted 99.9% of the time we always stay in the best of the best places except this one. Overall the rooms look nice they seem new and clean and modern. Fireplaces were a surprise and I could see that being very nice. But this places is infested with bugs, more specifically bed bugs I’ll post photos** 2 out of the 22 of us who travel got them so odds are slim but it’s still disgusting. After showing the hotel manager it clearly was bites and they both weren’t ironically allergic to the laundry detergent they still denied it even when we have photos. Not only that but after finding them we all looked at our mattresses and we all had living or now dead bed bugs in our beds. Please don’t put yourself or anyone else though it it’s really painful and they travel will you and they can invade your house or wherever you go next.

the only complaint i have is parking.

HOTEL from HELL! If you want sleep at night stay away! They have automatic light switches in the hotel rooms so every time you roll over the lights come blaring on brighter than day… and don’t go off. I write this from one of their rooms right now. So bright and annoying that I’m fully awake now. Any little movement and one of 3 automatic lights in the kitchen, bathroom sink or toilet area go on bright as day. The toilet area goes on with a loud fan too. Whoever designed this didn’t think it all the way through. Other than that I would have given the hotel a decent rating. I’ll NEVER book at this hotel EVER again!!! Dead dog tired and can’t sleep because of their freaking lights!!!

This was a mixed experience. The only good thing wad housekeeping. Our room was so nicely done each day. I noticed the extra little touches. And one day I accidentally left a very expensive diamond bracket out on the bedside table. It was still there when I returned.
I
The awful part: old rooms that have been redone. I have stayed in other residence inns and they were so nice. This is across the street from a scrap metal mountain. Not nice to look at in the morning-​or any time. THEY ARE NOT PREPARED FOR CROWDS! We stayed Wednesday through Sunday for a graduation. The first two days were okay. But then there was a flood of people. For 2 nights we could not even find a parking spot. People were double parked. And breakfast! What a disaster. I walked in and the place was a mess. It looked like a troop of monkeys had blasted through that place. Cereal all over the serving table and floor. Waffle machines not working, running out of COFFEE! and food.
We had the two bedroom suite. The beds were so hard– like cheap mattress store kind of hard. And the rooms were so hot. I slept very little in the 4 nights we were there. No ceiling fans in the rooms made it worse.
Hotels were designed for people to stay in. They should be more attentive and proactive when they are expecting large groups.
I will not stay here again. Awful place.

The hotel has an apartment feel to it. We rented the two bedroom suite that came with a kitchen that included a small fridge, stove, pans, etc. There were four of us staying in the room and it was a nice size for all of us to move around comfortably. We also rented a studio suite for my Dad. I asked that they put us in rooms across from each other but that option wasn’t available. He stayed down the way and around the corner from us.
Breakfast was offered daily and it was complimentary which was a nice amenity especially since we were traveling with my grandson. He loved the make it yourself waffles. The other food (eggs, potatoes, sausage) weren’t great but they were ok. The breakfast station was ALWAYS over crowded. The hotel staff tried to restock and help but they mostly got in the way. The staff seemed to be unengaged or annoyed to be there.
The internet didn’t always work. We stopped by the front desk and were told to use lower case letters for the password which worked on the first day but then it stopped working again the next day. We were better off using our roaming service.
On the day we were scheduled to check out I called the front desk and spoke with Christopher. I asked him for the price of a late checkout, we wanted to stay until 5:00. He said we would need to pay for half a day to stay that late. I hung up, spoke to my husband and called right back to agree to pay for the half day. Instead the phone was answered by another worker who was able to find Christopher who now informed me that we would need to pay the full day rate if wanted to stay until 5:00. He refused to honor his first quote. I was highly disappointed by this misinformation and their unwillingness to honor his quote.
I don’t think I would stay at this property again since their staff seems to not care much and there are so many other hotels in the area where we would have been treated better. I usually love staying at Marriott but this one was inconsistent with their other properties.

Stayed in their 2 bedroom suite which was a really good size for our family of 4. Came with a refrigerator, toaster, stove, oven, cooking supplies, and all the utencils you need. Plus a fireplace which was nice since it was raining the whole time we stayed there. The beds felt ok to me but not comfortable enough for my husband. The internet was very slow but faster when other people next to us checked out.
Their cleaning crew was very friendly and gave us whatever we needed when we asked (dish soap, paper towels, kleenex). Never had a problem with our things getting touched or missing like another reviewer mentioned. (We stayed there for a couple weeks and had a lot of stuff)
The complimentary breakfast was good on some days and not so good others. Some of the staff in the front office/​kitchen were nice but some looked like they just didn’t want to be there at all. They also looked stressed out and impatient when the crowd got busy, practically trying to rush you out of there as soon as possible.
Overall was an ok stay while our house was getting renovated. Felt like staying at an apartment complex.

i am a dedicated fan of Marriott properties. This location broke my blind faith.
overall…it was still a Residence Inn…
property was attractive, same floorplan as all RI’s…same breakfast… managers reception Mon-​Wed (rather than through Thursday) unfortunately we didn’t get to take advantage of this.
front desk/​check in was fine…
i was a bit weirded out by the flyswatter that was provided…
kitchen didn’t have detergent to wash our dishes and when we asked housekeeping they said we had to go to front desk (which is a bit of a hike… and it was 40 degrees outside)
we got extra towels from housekeeping and declined and cleaning during our stay… we also had to request shampoo, conditioner etc… since there was nothing stocked in our room. i washed all the dishes i used before using them… somehow i didn’t trust that they were cleaned.
the fridge was smaller than a usual marriott… doesn’t bother me… just something to note.
the bathrooms were not the upgraded bathrooms that most Residence Inn’s have moved towards in the recent years (however the signage outside this property indicates that the rooms have been renovated… not this room)
the major problem i am having with this location are the beds… which i think is a top priority in a hotel (since you are getting a hotel to sleep in)…i had 2 nights here… and both were uncomfortable, sleepless nights… a few days later, my back and neck are still aching.
We had a 1 bedroom suite. the bed in the bedroom was a double bed not even a queen)…hubby and i barely fit. the bed was hard as a rock… i woke up at least a dozen times in pain (if you read any of my hotel reviews… i have never experienced this before). kids were on the «sofa bed». i have been surprised (in the past) at how far sofa beds have come… this took us back to the 1970’s sofa bed with bars and springs digging into your back. My poor kids never complain about bed comfort and they were extremely unhappy with this bed. They ended up sleeping on the couch/​floor which was better.
on the positive. rooms were quiet (there were train tracks just outside and i never heard a train) didn’t hear any noise from adjacent rooms… i didn’t even hear our own shower running. so it is quiet.
breakfast had a good selection and was refreshed. the busser guy in the breakfast room was quite annoying. He circulated and walked around and really didn’t do anything other than strike up random conversations with everyone… while i was not offended by anything he said (i’m not easily offended)…he was definitely making inappropriate comments that could cause problems with many…
examples of random things he was blurting
«no church today»
«hey grandma!» to anyone older coming in…
«my brother bet $ 30 K on this game» (referring to rose bowl)
«I don’t like the Raiders»…mind you… this is LA (i agree with him… but…)
at the least… regardless of his comments… he was intruding in families breakfast… to be clear… i wasn’t too bothered. the whole thing was just weird and uncomfortable.
would i stay at this location again? probably not… i really love the fairfield in buena park. it’s newer feeling, more comfortable, and closer to knotts…
not trying to slam this place… but i like to sleep when i get a hotel

Copying my review from TripAdvisor:
My boyfriend, 3 cousins, and I stayed at this Residence Inn (8÷1−8÷4) during an event going on at the Whittier Narrows Recreation Area. This hotel was the perfect place to be because it wasn’t too far from the venue, plus there’s an In N Out next door!
We’re from NorCal so we had to call ahead and let them know that we were running a bit late getting there and the person at the front desk had us approved for late check-​in. Upon check in, we were greeted by a man who was very nice and informative. He even asked us if we were there for Beyonce or the Hard Summer event. If we all knew Beyonce was in town, we would’ve just gone to that! The lobby is beautiful and clean.
We booked our room through Expedia and reserved the 2 bedroom suite. Our room was at the very last building (522) on the top floor. When we got to our room, we were amazed and in love! Our room literally looked like the apartment my cousins and I have been dreaming of ever since we were younger. The kitchen was stocked with utensils, plates, coffee maker, microwave, fridge, dish washing material, popcorn, hot chocolate, etc. The living room had a pull out bed from the couch, a fireplace, TV, and a desk. Room #1 was where my boyfriend and I stayed and it was so comfortable! The bed was so soft, as well as the pillows. Both rooms have mirror closets so it was convenient for us girls to do our makeup! The bathroom for room #1 was very clean and simple. Room #2 was exactly the same, except it had double doors and a balcony! The bathroom was exactly the same.
We were very prepared when coming to this hotel. We also brought our own inflatable bed, plastic bags, and towels. But Residence Inn did such an amazing job when it comes to accommodating their guests and hotel rooms! Our room was also stocked with extra blankets and pillows in the closet next to the front door. A safe, an ironing board, and an iron are included in that little closet.
We didn’t get to try out the pool but it seemed like there was always people there. This hotel is pet friendly, so it was always nice to see other guests walking their dogs in the morning.
Only thing was that inconvenient for us was that the lobby was such a long walk! So if you wanted their continental breakfast in the morning, the distance from our room to the lobby was a little bit of a walk. But we didn’t walk at all, we would always drive. That’s laziness for ya! Not to mention, breakfast was delicious! So many selections. If you wanna skip the free breakfast, there’s also many restaurants nearby. There’s an Elephant Bar on the same street. ;)
Express check-​out was a breeze. They left us a letter on our door saying we could just call front desk and let them know we’re checking out and that we leave our room keys near the phone. Thank you so much Residence Inn La Mirada for our stay, we will definitely be coming back again!

My boyfriend and I checked in at 2:30pm, headed out to a wedding rehearsal and rehearsal dinner that was up the street, and came back to our room to get ready for bed. Before we left the room, I had set out a pajama top so I could easily change when we got back from the rehearsal instead of having to dig through my luggage for something to wear. I pulled this clean top out of my bag, tossed it onto the bed, and left.
When we got back, I went to the bathroom, came out, and noticed a fly swatter sitting next to my pillow and the shirt I had laid out. I casually asked my boyfriend why it was there [also was wondering why he’d put a freaking fly swatter next to my pillow, kiiinda gross but I wasn’t trying to nag]. He said that he didn’t know and that he thought I had put it there myself.
I reached for my shirt to change, and noticed that it looked flattened onto the bed, like someone had sat on it or something, which I thought was weird. But when I picked it up to put it on, I realized there were fresh deodorant and brown stains under the armpits. It had clearly been worn very recently. And NOT by me.
We realized someone had been in the room while we were gone, and were immediately creeped out. From what we saw, nothing was missing, but we were bothered by the fact that someone – not a cleaning crew – had been in while we were out, and had tried on my clothing. We discussed it for a few minutes and decided to speak to the front desk.
We walked over with the fly swatter and my dirty shirt in hand, and let the receptionists know what had happened. The female we spoke to was mildly apologetic – she was polite enough, but not nearly as bothered as I expected someone to be when they found out someone on their staff had gone into a guest’s room and was doing some weird stuff. The guy, however, whipped out some air quotes and said that they’d look into it and see «IF someone had really been in there.»
This was the first indication that we were lying, but definitely not the last. We weren’t demanding a refund, or trying to get a free room upgrade. Didn’t really appreciate the «if someone came in» remark when we know for a fact someone was, and I told him so.
We were told that maintenance would be in around 8:00am and would come directly to our room to check the system to see which employee had been in, presumably so disciplinary action could be taken. They changed the lock code for us, but that was it. We spent the night cringing every time we heard a noise outside our door, in case this fly swatter fetishist decided to return to try on some more clothes or who knows what else. We waited until 9:00am, but when nobody showed up we headed over to the breakfast area so we wouldn’t miss out on being able to eat.
When we were done, we spoke with a manager. She told us that a full investigation was already underway – which is nice, but communication would have been cool so we weren’t just sitting around waiting for the maintenance guy – and that she would give us a call to let us know what happened with the employee who entered. Spoiler alert: As she was speaking, I knew immediately that when she called she would tell us that NOBODY had come into our room.
She asked how we knew someone had been in there, and we told her that the shirt had been worn and the fly swatter was put on the bed when we had never even seen a fly swatter before. She said that replacing the fly swatter in the room is standard procedure. I said that we understand that when a room is being cleaned by the crew, the fly swatter may be replaced, but someone who was not us was in the room and put it on the bed next to the pillow. She said this was standard procedure.
«Putting a fly swatter next to everyone’s pillow is standard procedure here?» Her answer was yes, absolutely. First of all, that’s disgusting. Unsanitary. And unheard of. Secondly, we were with several other parties who were in town for the wedding I was in, and, shocker, NONE of them had fly swatters in sight either, much less on their pillow where they were going to place their heads that night. Lies.
She called us later to tell us that they did an audit and the sweep showed that no employee had entered the room. AKA we were making this up. Or that a random person had come in. That made us feel WAY safer!
Long story short[er], she switched our room. Not an upgrade, don’t get excited; it was a smaller room but at least this one didn’t have the guy from The Silence of The Lambs dancing around in my clothes in it.
Don’t worry, though, when we went to get our room key she insinuated that we must have left the door open. One last dig! Thanks lady. We would have appreciated her just saying, «This was a mistake on our part, we apologize and will work to make sure this doesn’t happen to anyone else.» Not, «You’re either lying or you left your door open so it’s your fault.»
Safe to say we will never stay here again. We were lucky in that nobody stole anything or hurt us.

Soooo I have to give my disclaimer: I am an entomologist so the insect issues I describe here may only have been noticed because of my expertise. Day 1: Fire ants on the front lawn, they have an infestation of fire ants except there are no visible mounds because the gardeners are mowing the lawn every couple of days. Then we enter are room. There were 2 cockroaches that were adults crawling on the floor which made me a bit uncomfortable in which we kept all of our items off of the floor. Then I saw little spots on the bed which indicated bed bugs, but I did not see any present there. Then there was also an earwig and 3 jumping spiders which are hard to control as spiders are everywhere. I also saw 3 mites in the kitchen. Sooooo part 2 non insect: the guy working the breakfast area was weird but seeing that I have a disabled child myself, I am happy to see that they hire disabled people because it gives me hope that my child may be able to get a job there. 3.) The pull out bed in room 1011 was the absolute worst pull out bed EVER!!! There were chunky, spread out mattress pieces. It was uncomfortable to sleep on, and if all of the rooms are like that, I feel sorry for anybody who has to sleep on that mattress for more than one day, and I was there for 3 nights. As for the other bed, it was decent. Not as fluffy as I would have thought for a marriott hotel. I was actually very disappointed but the staff was friendly and helpful. The night security gaurd came to help us turn off the automatic lights that turned on when we moved in the bed while sleeping, but did not turn on when we walked in front of the sensors. This could be from a ghost or something tripping the light sensor when they walked pass as we slept. Night 2, the security guard came through and helped us to turn off the automatic lights. The plus side of this place was that there was 2 burners in the room, which is the main reason why we stayed here, so that I could be cooked for as my mothers day present. Another plus side was that they have 2 belgium waffle makers. We made both blueberry waffles, and a chocolate chip and walnut waffle. I also had strawberry and whipped cream on one of my plain waffles too. My daughter liked their sausage, and their potatoes were good in their breakfast and they have cheese, salsa, sour cream, and jalapenos present too. There is a lot of parking, and they have a pool and jacuzzi (although the jacuzzi was very scuzzy and filled with foam and looked nasty), but every morning I saw somebody cleaning the pool which is nice to see. They also had a basketball court.
One last tip: We rented a movie here and it was very expensive, but if you flip though the movies a good 2 – 3 times all the way through, you will get a coupon to get $ 5 off of a movie over $ 5. So we watched lego movie and got $ 5 off of the over priced $ 14.99 to watch, and you can only watch it once, but you can pause it and start it within 24 hours. OH, also be advised that you do pay taxes on the pre-​discounted price of the movie.