SYNERGY HomeCare

Last year my father was suffering from COPD, gout, cancer, diabetes and dementia. My siblings and I were looking for an Italian speaking caregiver figuring he would be more comfortable, with his dementia, having someone he can communicate with to help my elderly mom take care of him. I called countless places and almost gave up, then my co-​worker recommended Mark. I called Mark and instantly he was caring, helpful and comforting. Mark searched hard for an Italian speaking caregiver and found one when NO ONE ELSE could! My father ended up passing before we could get the care giverthere. I was so thankful for Mark working hard for us even though we weren’t able to use his services. Mark was awesome! Like I said, he was so caring and helpful and I really appreciate how he went out of his way to help us. If you have a sick elderly parent and just don’t know where to start, call Mark. He will put your mind at ease.

This my first review that I have ever posted. I have thought about writing reviews often, but, have never followed through. I now believe I never made the time or put writing a review as a priority because I did not feel as strongly as I do about my experience (6 months) with Synergy Home Care.
To call them outstanding, professional, caring, detailed, organized, fair and an exemplary orgainization would not even come close to describing the type of service a client receives at Synergy Home Care.
I came to Synergy Home Care and its President, Mark Gay quite by accident. I was employing the services of one of their competitors in the La Mirada area which was receommended to me by the facility my disabled brother has been residing in for the last few years. I am a mother of 4 children and am the sole person responsible for looking after my brother’s care. Unfortuantely, La Mirada is a 3 hour round trip from my house so I thought tapping into a caregiver service a few times a week would allow me to understand what was really happening on a weekly basis with his care at the facility he is residing in. There had been several occurances where what I was told about my brother’s status and care, did not match up to what I would observe or information I would gather via different shifts at the facility. This was of great concern to me and I thought working with a oustide care facility might give me the extra eyes that I felt was needed.
Of the three caregiver companies recommended to me, I settled on one to work with. I tried working with this facility for about one year. I tried to be patient with this particular agency as care givers would come and go, as billings for services «supposedly» rendorded would have to be corrected, as simple instructions by the several caregivers that passed through my brothers room would not be followed and my initial desire of getting weekly information as to how my brother was doing through a caregiver’s eyes was not met. Both my brother and I were fed up. I needed to make a change and I decided to google other agencies in the area. It was a shot in the dark, however, it was a true blessing that Synergy Home Care popped up. I called the company and Mr Mark Gay answered the phone (not a voice mail or several assistants) yes, the President of the company answered the phone! He and I met at my home (a three hour back and forth trip for him) to go over what I was hoping to accomplish by hiring Synergy Home Care. Mark nor I did not want to bash his competitor, but, Mark wanted to understand what I liked and disliked about the services rendered while I (and my brother) were their client. Mark just honestly wanted to make sure that his company could meet my needs and not make promisese that could not be kept. What a refreshing approach!
Synergy Home Care has consistantly met ant exceeded my expectations. Never have I been billed erroniously, my brother has had consistent caregivers visit him on a weekly basis that Mark personally selected as a good fit, a customized form and binder was set up by Mark and the Caregivers to ensure that the questions I needed updates on were consistantly filled out and sent to me on a by visit basis, when my brother was transfered to a hospital for specific procedures or surgeries Synergy would contact my brothers caregivers so that there was no lapse in visits.
I know this company sounds too good to be true but this has been my experience with Synergy Home Care, with Mark Gay, its President and with the wonderful Caregivers assigned to my brothers care.
If you need caregiver services, I 100% recommend calling Synergy Home Care. It was one of the best moves I have made in regard to my brother’s care.
Sincerely,
Sylvia Bruni

My grandmother lives in Buena Park and needed a little help around her house. We hired Synergy on a trial basis a few months ago for housekeeping, cooking and shopping. We loved them! Its a great feeling knowing that we can help out grandma (though Synergy) even though we live so far away. They work with her schedule so she doesn’t miss her doctor appointments and her twice weekly hair appointments. Highly recommend.