Best Western Plus St. Christopher Hotel

This hotel charged my card $ 800 to stay in an infested hotel room. The pictures on their website are deceiving. The room has bed bugs!!! And other critters crawling around! Save your money and go somewhere else. The accountant who is in charge of the refunds «Kiera» (however it’s spelled) either dodges customer phone calls or gets her hours cut regularly because she’s never at her desk! This place is a filthy disgrace!!! I’m warning you, take your money elsewhere.

In a nutshell, Motel 6 room and experience at 2−3X the price. I recommend staying elsewhere as you should be able to stay at a much nicer hotel for $ 150-​$ 300/​night (depending on the day). This is probably the worst Best Western I’ve ever stayed at and will not be staying here during future trips to New Orleans. The rooms are very small and somewhat dirty and in a state of disrepair, the staff is not helpful, the maids don’t do anything other than make the bed and give you new towels, the air conditioning/​heater is extremely loud and turns off and on every 2 minutes no matter how you set the thermostat, the TV’s don’t get about half of the channels, and the continental breakfast is lacking. Pretty much every day, there were assorted vacuum cleaners, fans, maid carts, and heaping bags of trash strewn about in the hallways and by the elevator. Literally nothing in the room was ever straightened up or picked up.
To provide a little more detail on how my stay started out, the first day in my room I noticed about half of the TV channels wouldn’t come in, including all of the sports and movie channels and anything that I might actually want to watch. I notified the front desk about it and they sent up a repair guy that literally spoke no english whatsoever. He grunted and gestured a few times like he was trying to play Pictionary and left the room. After waiting for about 45 minutes, I spoke to the front desk again and they said the repair guy told them my TV was working fine and that he already went home. The next day, I explained the situation to the front desk again and they promised to get it fixed by the end of the day. Of course, I came back to the hotel at the end of the day and the front desk didn’t remember our conversation earlier in the day and the TV wasn’t fixed. They did offer me a different room, however. I moved all of my stuff over to the new room, turned on the TV, and realized this one was only missing about ¹⁄₃ of the channels. Improvement! I decided it wasn’t worth the hassle to go any further with the missing channels and just lived with it.
The carpet in both of my rooms was covered in stains and the flooring by the bathroom was peeling up with carpet tacks exposed at the bathroom door entrance. Makes for a good wakeup call early in the morning when you step on one of those! The toilet seat in my room looks like somebody poured battery acid on it as it is bubbling and peeling off.
In summary, this hotel obviously has very poor management and the staff does not take pride in the hotel. Do yourself a favor and find another hotel.

The people who work there are amazing. Helpful, friendly and enjoy talking to them but the hotel room was dirty. Old dirty. Te kind that comes from not scrubbing a bathroom floor or not changing certain coverings, chairs or deep cleaning a carpet. I’ll post some pictures. Unless or until they do a deep clean here it’s on my do not stay at list. Bummer. Nice location too.

Hey, when you are dating someone that invites you on their birthday trip and pays your way, most people would say they are definitely a keeper.
I’m just deciding on if this hotel was as good as I wanted it to be.
Let’s start with the parking, it was almost nonexistent if you wanted to park on the street. Finding the parking to unload the car was the worst. My man’s mum kept on driving around in circles to locate where we could stop to unload as every time we drove around there was a van parked front of the hotel.
All of the hotel personnel was nice and friendly from when we checked in, to breakfast, to the laundry attendants, to when we checked out. Definitely good people!
The room of one bed was good for its size. It had a cute theme to it and it was clean. I can’t really complain about that. The bed was soft and comfy, just as the pillows too.
The TV picked up good channels too.
Now the view wasn’t the best thing to look at, but if you have an imaginative mind it helps to enhance the view. Lots of cars and people who attempt to drive, also people who likes to walk places.
The Continental breakfast is a joke. The pancake machine is as slow as molasses and it doesn’t help with having tons of people in such a tiny space cluttered onto of each other. The tables are even close to each other. Not enough food to compensate; you can either have pan pork sausages or links and instant eggs.
Then you have cold muffins, danishes, cereal, fruits, and juices. Hot oatmeal, tea, and coffee.
The breakfast attendant reminded me of one of the presidents that likes to kiss random babies and smile all in your faces. Every morning, she was there smiling, touching babies and refilling the breakfast items. Such a sweet lady.
The breakfast was definitely a Debbie Downer.
Anywho,
Located right in the heart of New Orleans and just a few blocks away from any place you decide to walk to.
Also, good connection for wifi. Every time you come back into your room, you’ll have to reconnect to the Internet, but it’s a steady connection that doesn’t decide once your in the room that when you are sleeping or relaxing that it will knock you off.

This was a cool, affordable hotel within walking distance to pretty much the entire French Quarter. In fact, when you step outside you are on Magazine st. Once you cross Canal, it turns into Decatur st. and is pretty much the main drag through the quarter. Goes right past the square, Café Dumonde, the French market, etc. Its about 3 blocks from Bourbon. The staff was nice and the room was perfectly fine.

We really enjoyed our stay at this hotel. We really like the room. It had a very New Orleans style, was clean, and very spacious. Windows were large with great views. Even the bathroom had a nice view. Location was good. Just off the French quarter, which means you get some noise at night but not too much. Almost everything we wanted to see or eat was within half a mile to a mile. I got up each morning to get Benigets for my family and was there and back within 30 minutes of walking. I would stay there again. Very friendly service. The only thing keeping me from giving this a five star is I thought the parking price was steep. With tax it cost me $ 40 a day. The valet service was great but be advised you need to give them about 20 minutes notice before you want your vehicle.

Stayed here Oct 9 – 11 and my experience was great! Not many hotels offer free breakfast so this was a plus as that was one less expense for us. The lady who tended to the breakfast was attentive and even with the morning rush she seemed to have it under control :) Didn’t need to use their parking as we didn’t take a vehicle but I can understand people’s frustrations but please note that it’s pretty much the same rate for all nearby hotels. Room was small but we loved it as it felt as cozy as our room at home. This hotel is literally one block away from Harrahs and about a 7 min walk to Bourbon. Will definitely stay here again when I return to NOLA! Had the best time celebrating my 30^th with family and friends there!

Good hotel for a reasonable price… nice interior and amenities.
Had a wonderful experience in New Orleans as a first timer. I loved the location the hotel is at. Close to so many different shops and attractions, for the most part you can walk to your destination.
However the valet parking, I wouldn’t recommend you do so, or at least call more than an hour before hand.
They told us call them 15– 20 minutes before we needed our vehicle, and every time we ended up waiting in the lobby for it. All the times we needed our car during our stay, it took about 45 minutes to an hour, and this also included very early on a Monday morning around 6 am when there absolutely no traffic, so there was no excuse that time. We so happened to be on a time crunch and sat there for a whole hour with all of our bags downstairs.
Overall, that was the only issue that we saw that needed improvement. But with everything else it was great!

Clean, quiet, close to cruise line, river, shops and bourbon street. Great breakfast that is free.

I was very frustrated staying with this hotel for several reasons.
1. The bathroom was dirty. There was dried urine on the toilet, stains in the shower, hair (not mine), and a shower liner that stunk like mold.
2. The people working the front desk (all but the girl who initially checked me in) were rude. Any time you asked a question, a response was given like you were bothering them. On three occasions I tried calling the front desk and no one answered.
3. They charge $ 31 per night to keep your car (compact size). To me, parking should be an integrated cost to the room. I booked on a travel site and was totally thrown off guard about this fee upon arrival which added an additional $ 62 to my trip that I was not anticipating.
I will not be staying here again and would not recommend. In fact, I will not stay with Best Western again… My last two experiences have been terrible.

Great great great! Great service! Great price! Great valet! Great location! Great rooms! Great mattress and towels! Great free breakfast! This was the second time to stay at this hotel in little over a year and the service was just a wonderful as the first time! The front desk was friendly, the valet held our car out front for us since my companions knee was hurt at the time, without any attitude or complaint. When I informed them something was not working properly (i.e. Ice machine and remote to TV) they thanked me for the news and sent someone to fix it immediately! The mattress was amazing. Best sleep ever! This place is such a find! I will always recommend friends and family to stay here especially since the price is more than reasonable for all that you get!

This is in response to the management post about rooms not being guaranteed until 4pm. We did not arrive before 4pm, and waited beyond 5pm until we were allowed into a room, so that’s a cute excuse that doesn’t work here. Sorry, you’re in the wrong, and I’ve already sent a complaint to Best Western corporate. Cheers!

I do not give the hotel one star because of the rooms or location, I give the hotel one star because a dress of mine was stolen from the closet.
I was in town for a wedding and had some dresses hung in the closet. I left them there when I checked on by accident and called immediately, before new guests could check in, to let them know I left them and that I would be back to pick them up. I called once and no one answered. I called a 2^nd time and I explained what happened and a woman took my information and said my supervisor will call you back. I never got a call back so I called a 3^rd time a few hours later and the woman said well our supervisor is gone now so she will call you in the morning and took my information again. I never got a call the next morning so I called AGAIN and was told they had my dress and I could pick it up. I explained that I had 2 dresses hanging in the closet and the woman tried to tell me I didn’t have 2, I only had one. I again reassured her there were 2 dresses and that the one that is now gone still had the tags on it. I admitted this as partially my fault since I forgot them there and the woman seemed to have no interest in hearing me out and did not re-​assure me at all that she would look into the situation. I do not trust the employees here nor would I feel comfortable leaving my belongings in one of their rooms

Clean quiet rooms right in the middle of the French Quarter and Convention Center. Its a perfect place to stay if you are a conference goer who wants to be centrally located. The staff is a little cranky, but you don’t come to a Best Western for its world class concierge service. Plus they have breakfast in the morning. Granted, its not amazing but its a hot cup of coffee and a decent bowl of cereal/​granola bar/​pastry/​whatever you fancy. Plus if you really hate their breakfast, there is a pretty good looking brunch spot next door.

Receptionist was polite. Free breakfast daily. Clean place. Room was cozy. Safe in closet, pay daily rate. Bathroom was clean. Wall blowdryer in room. Flat screen tv w cable in the room. Quiet during 3-​day stay, no complaints. One block away from Decatur Street which then leads to the French Quarter. About 3 blocks away from Harrah’s casino and the riverfront. Great location. Booked thru
w a rate of $ 137 post tax per nt for 2 ppl. Do recommend.

RE Managers Comment: «When we are sold out, and you book a smoking room, we do not have the availability to move rooms based on a request»
Per our reservation confirmation we DID NOT book a smoking a room.

Update on my first review… We gave the St. Christopher hotel a second chance and I am glad that we did. Like I mentioned in my first post, the hotel is conveniently located near the heart of the French quarter and you really can’t beat the cost of renting a hotel room.
I had mentioned in my first post about the cleanliness of the hotel room on our first visit. The management definitely listened to my concerns because our room was spotless when we arrived. Also we asked for extra towels the night we arrived and they were sent up to us within a matter of minutes. Overall, I was very impressed with the hotels come back. Many thanks to housekeeping for restocking and cleaning our room during our stay. Your hard work did not go unnoticed.
I have to mention again how awesome the valet guys are at this hotel. You can really see that they put 100% into the job that they do. There is one guy who worked the valet desk every morning. I did not catch his name but I have to say he is a wealth of knowledge when it comes to directions and places to see and eat. I can tell that he really loves what he does, loves his city, and loves sharing it with others.
We will definitely be booking our next stay at the St. Christopher in the near future. Thank you for making our weekend getaway a memorable one.

What a great find. Very nice people, hotel, and room.
Was looking for a place near the French Quarter. We have been to New Orleans several times but stayed outside town 5 to 10 miles.
This hotel is an old business/​warehouse converted intro a hotel several years ago. Where possible they have exposed the walls and timbers of the old building. This really adds to the charm of the place.
Parking is @20.00 (Valet) which is very acceptable when you can park your car and walk to any place you want.
Situated at the edge of the French Quarter. Just walk in do your shopping, looking, eating, and walk back to your hotel. What could be better?
We were greeted by Merlin, he took our car. What a nice man!!! It just keeps getting better. At the registration we were treated like we were very much appreciated. The décor was very pleasing and fresh. When we got to our room we were very pleased. It had one exposed brick wall and was pleasingly decorated. The bed was what I would call just right. I slept very well that night. On leaving I called down about 15 min early for my car and when we got down our car was waiting. This is one of my best hotel experiences. I have already recommended this hotel to many of my friends. Actually all my friends I have talked to about have received this recommendation.
Great place and the next time I am in New Orleans I will definitely stay there.
Why look around for another when you have found a place you really like?

We stayed just one night, couldn’t get the night at the Pelham.
See my review of the Pelham for the location advantages (too lazy to figure out the linky thingy).
Nice, newer hotel. Free continental breakfast. Friendly staff.
If we can’t get the Pelham across the street, we’ll stay here.
Do not leave without trying Ruby Slipper Café across the street!

I had read reviews about the Best Western St. Christopher and it seemed it was loved or hated. Since I’m pretty easy going about hotels, I decided I would book it and assumed that the bad reviews could be possibly from those who prefer 5-​star hotels. Well, I wish I had leaned more toward investing in the negative comments. I stayed here April 24, 25, & 26, 2014.
The room was small. Now, we don’t need much room but there was hardly room to walk around the king size bed and lay out 2 suitcases. It was the smallest hotel room I have ever been in. I was here for my wedding so it was very cramped when the hair and makeup vendor were over at the same time working. There was a lot of bumping knees and elbows. I did like the exposed brick wall on one wall.
I would not have been so turned off by the mediocrity or size but the service lacked. When we first arrived, the guy who works at the front, «bell hop» I presume, looked at us when we walked in. that was about it. We had a ton of stuff with suitcases and the wedding dress. We asked him if we could borrow one of the luggage carts. No offer for assistance was considered. The girl at the front desk was nice, Kanesha. She greeted us each time we passed when she was working.
We noticed after housekeeping came after night 1, we turned down the covers to find NO FITTED SHEET! There was only the mattress pad. Gross. We wound up sleeping on top of the flat sheet. We assumed they would catch this major mistake after night 2 but no.
On the day I was getting ready for my wedding, I called downstairs for hand towels. When the housekeeping replaced towels, they did not give any hand towels. The receptionist only said «You didn’t get any hand towels?» Well, obviously not as I had just stated that fact and requested some. She said she would send some up. They never came, by the way.
The location I would say is ideal in that everything is walkable but you are on the other side of Canal so it is less noisy. My friends who stayed across Canal didn’t sleep at night due to noise levels on Bourbon Street.
If given the choice again and if my room had not been the nonrefundable rate, I definitely would have stayed elsewhere. The room is «doable» for 1 person who does not care about the room/​sheets/​etc. Maybe an 21-​year old boy who will party the night away?