Cox Communications

If there were any other option in New Orleans I would not use Cox. I moved into a new house and cox refused to accept that there was a house at the address. Every time we called and filed a service request we were told someone would come to the house within a week to confirm the address. After a week when no one came and no one contacted us we called them again. Same thing happened. Every time we filed a request and called someone they said it was handled and then nothing would happen. I work from home and not having internet severely impacted my ability to do my job. It took over a month to get anyone to respond to our phone calls and to come out to confirm that there was actually a house where I live. Then they said that service wasn’t offered at that location (I live in mid-​city in the center of New Orleans-​everyone on my block has cox).The most frustrating part was that we kept getting told that someone would follow-​up with us whenever we would call and not a single person ever did. We probably made about 20 phone calls over a month period and never had anyone reach out to us. No effort was made to remedy this by waving the installation fee or apologizing for the inconvenience and the out-​right lying cox employees did.

I wish i could give 0 star, the apts where i live only allow you to have Cox and they over charge you, cable box are so slow. I wish i had the choice to gonwith other cable provider.

If I could select negative stars I would. This place is a joke. I started service with them in March of this year, and was sold a package that was not what they told me it was. After upgrading twice to get the service I wanted, and having them come out 5 times to correct internet issues I decided to cancel. They decided to stick me with a cancellation fee of $ 160.00 because they stated I was under a contract after they clearly told me on Friday 10/​30/​2015 that I was not. After expressing this to the no nothing twit on the other end of the line I was told there was nothing they could do. My advice is to stay away from this company. Their service is terrible, they’re over priced, and they’re VERY deceitful and dishonest in their drawings and sales. Pathetic on all fronts.

Worst. Company. EVER.
I also wish I could give Cox a 0 star rating. In the year that I’ve been signed up for their slowest available plan of 100mbps, I’ve not once ever received more than 30−50mbps, and I only get strong signal about every 6 seconds.
The problem is the lines. The physical lines are in extremely bad condition, and not capable of consistent or high throughput. To fix this and make the service viable, Cox expects the consumer to pay an additional $ 10/​month extra to take care of maintenance.
If you do not buy into their price gouging, you WILL NOT HAVE SERVICE. Period.
Anyone else want to start a riot? Let’s all get together one day and burn down them down!!! We can blame it on the frayed and exposed wiring that they refuse to fix!

This is the absolute WORSE company as far as customer service goes. There are no senior discounts or consideration for those with disabilities. Grace period on paying your bill? Forget about it. The billing cycle gives only two weeks to pay the bill and if it’s not paid the day BEFORE, your service will be disconnected THE DAY it’s due. There is simply no concern for the most vulnerable, especially the poor people of New Orleans. And sadly, this is the only game in town.

I have been with cox for 10 years. The last year has been horrible. My Internet goes out daily the customer service is horrible. They talk in circles each one says something diffrent. One lady said my problem was I live in a humid environment in Louisiana. I told her then when it rains I will stand out side with a umbrella. Save yourself time and money and go with another provider.

Horrible service with technical support, Cox deleted my email a week ago to fix an internet problem and haven’t been able to restore my email (my primary email of 15 yrs). I’ve been given two ticket numbers and three out of five service reps have been somewhat helpful; the other three need to interrogate you first before reading a scripted «we’re working on it» routine. Monopoly’s stink!

After three years of some of the worst cable service I have ever had (Long waits for technical support appointments, lazy tech guys, high costs, theft of my line), I am leaving town and now just need to return my equipment. I think it is absolutely ridiculous that they’re only two places both of which are 15 to 20 minutes outside of New Orleans where you can do this! Why in the HELL do I have to go to THEM? Why don’t they come and get it, or have an in town drop location. I will never use this company again.

I have never experienced service like this before! I went to the Cox building to return my cable boxes and terminate my service and couldn’t have been more welcomed! They even came out to the car to help me with the cable boxes! I am truly happy with what just happened!

Cox Cable is the biggest joke of a company I have ever dealt with. I signed up for the service less than two months ago and my monthly price has already gone up twice from the original quoted price. They claim each time it is because I added something even though I haven’t.
The first time I called was after I noticed my first bill was higher than the price they said it would be. The guy was nice, he spoke to his supervisor and he said they would honor the original price. Then when my second statement came it went up roughly $ 20. When I called, the asshat couldn’t care less and said it was bc I added dvr service, which I didn’t, and all he could do was credit me for the service for 6 of the 12 months — $ 80– which was never credited to my account. I agreed to it since I had no other option. When the second month was deducted from my checking account, I realized it was even higher! $ 25 higher than what the statement said! I called and the nice lady said its bc I added HBO which I didn’t. She could see I had HBO since day 1 so she said she would talk to her supervisor to see if they could get me back down to my first months payment.
After holding for 40 minutes the supervisor came back on and said she could only bring my bill down $ 5 a month. What a load of horse shit! At this point I was so broken down that I agreed to it. I can’t wait to see what my bill will be next month! It’s more so the principal than anything. They tell you one thing and it changes the next month or in my case today, from one lady to her supervisor! If I could switch services I would but sadly satellites are not allowed in my building.
I give them one star bc apparently zero stars isn’t an option?

I signed up for two Sunday slots they told me were available, called on Saturday and confirmed, waited at home all afternoon Sunday and no one showed up. The appointment had mysteriously switched to Monday unbeknownst to me. That being said, they were pleasant and easy about rescheduling and Terrence who came to install was very professional, polite and gave me straight talk about what my options were if I also wanted cable.
Say what you will about Cox, at least you know they’re not paying anybody to write fake Unilocal reviews on here.

Please add me to the group of Cox Communications «haters». They have the market locked down here in New Orleans, their service is god awful, and their tech support is no help. You would think that their PR/​Marketing team would cringe about some of these Unilocal reviews — but alas, they don’t have any need to worry.
Just like the other 30+ people I know in this area, people will stick it out as it is their only source of true «cable». Otherwise, it would be Dish which I might despise just a little more than Cox. Close race though.
Shame on you, Cox Communications.
Funny story — I couldn’t even post this for 20 minutes as my internet is so slow and/​or does not work!

I called Cox to discontinue my service because I was moving out of the area. I went through the automated system and indicated I wanted to end service. I was on hold for 40 minutes. It was not just music, it was annoying repeating deals and promotions with 4 seconds of music in between.
When someone finally answered, they said, «Hello my name is _​_​_​_​_​how can I help you?» I said hello and they didn’t respond for a second then said the same thing over again, and I said hello again. Then there was the same exact line in the same tone 2 more times with the same pause in between until they said «call us back» and it hung up. I was almost yelling at the person to get their attention but they said the same EXACT thing four times in a row in identical tone like it was a recording.
I called back and pressed the same buttons through the automation and was put on the same annoying hold repetition. This time I put my phone down so I could hear but so it wasn’t blaring in my ear. After 24 minutes I hear a real voice and pick up the phone in what could not have been more than 3 – 4 seconds. By the time I said hello they were finished saying «call us back.»
Insanely frustrated, I called back, but this time I indicated that I was moving INSTEAD of canceling service. This time there was one ad and then soft music and I got a real person after just 7 minutes.
Maybe I’m being paranoid but I think they are trying to annoy you off the phone if they know you are canceling service.
So, if you want to cancel your cox service, I HIGHLY recommend indicating you’re doing something else when you go through the automated recording then just cancel when you’re on the phone.

There are other options besides Cox Communications. I have used Cox in two different service locations. In both cases, whenever I chose to discontinue service due to a move, Cox was unable to process the billing correctly. Cox uses third party service representatives for some of their billing phone support. One such representative told me twice that we did not have any additional equipment that needed to be returned. Naturally, I got a bill from Cox a month later (after I had left the state) that required me to return a piece of equipment which I was told by a representative was mine to keep.

I am appalled by Cox Communications at the moment. I have spent hours upon hours on the phone with different representatives trying to figure out why they are charging me double my usual monthly bill for my internet, tv and home phone and have gotten nothing out of it. Each representative has given me a different reason and most are to say that I missed a months payment in this year but I have been able to show in my bank statements that I have not. Are there any other internet and tv providers for uptown New Orleans because I am done with Cox refusing to except their wrong and I am not paying them double for my services. Cox will never receive another penny of mine.

Everyone hates Cox Communications, right? You can add me to that number. They were supposed to show up at my house between 8 a.m. and 10 a.m. Sunday. The guy rolled in a few minutes past noon. Then it took him two hours to install the wi-​fi.
So I spent the bulk of my Sunday waiting to get internet. As a working stiff on the 9 – 6 grind, I’m super bitter about wasting one of my precious days off.
The internet seems to be working fine, so that’s good.

This is a perfect example of what happens when there is no competition for a service provider. AKA a monopoly. High prices, and an unenthusiastic customer service.
Thought I was good to go after arranging internet service online. Nope. An incredibly abrasive african-​american woman calls my phone from Virginia and asks me how she can help me. I respond in kind that I have no idea, as she called me. Turns out she is calling to get all my information again and to arrange a time for a rep to come by and set me up. All of which I had accomplished online earlier. The woman, Tyneeka, or whatever her name was, was so unbelievably rude. The more polite I was with her, the more abrasive she was with me. I really felt like I had just inconvenienced her entire week. And you know what? I hope I did.
Very unfortunate that Cox is my only option for decent Internet.

I’ve had Cox cable for about five months and have been on the phone with tech support about six times because the cable box keeps crapping out. Today I exchanged the box for another one at the office on Elysian Fields, but they didn’t have a newer model, so I had to settle for a giant older model. This one too is having problems. I talked to a tech support guy who didn’t recognize the preferences options that came up on my cable box, so the guy tried to transfer me to another tech, but sent me to billing instead. Calling Verizon now to find out which neighborhoods they serve so I can hopefully switch.

If there was a way to give ZERO stars it would be more fitting.
I suppose because they have a monopoly in the city of New Orleans they feel as if customer service is optional and they deny that option every chance they get.
I was going to transfer phone and internet to my new condo and cancel cox cable, so I called the local cox about disconnection. On my initial call the gentleman who answered the phone quickly rattled off the number I should dial for disconnection and hung up the phone. I wasn’t expecting to have to write a number down so I called back… 9 times with no answer. I then called from my work phone and the phone was answered on the 3^rd ring. Bad sign.
This time my call was transferred for disconnection… I was placed on hold for 72 minutes. Needless to say, I disconnected all cox services. The sad part of this story was that upon moving to my new condo, I was unable to get dish network as planned so I am now without cable because there are no other cable options outside of cox

Cox is a classic example of what happens to customer service when you have a monopoly on an area, it goes to hell. I have not even officially had my Internet service turned on and I’m already so sick of dealing with Cox it’s disturbing.
Ill try to make this as short as possible but I could write a novel about my awful experience. I was first scheduled to have my Internet turned on Wednesday, then Thursday, then Friday, then Saturday, then the following Tuesday… Each day it was supposed to be installed I called technical services up and was told ‘sorry, YOU MUST HAVE BEEN MISTAKEN, but you’re actually scheduled for (the following) day’ and proceeded to guarantee to me the next day it would be installed, only to find out the next day from another person, that I had been mistaken and nothing was scheduled. I have spoken to 6 tech specialists, 1 loyalty service person, and 4 ‘supervisors’ (basically people who have the title to make you feel like you’re talking to someone important) in the past 5 days and have been lied to by everyone of them. Three people told me I was never scheduled to have my service turned on the day I was told it would be, another two told me I WAS scheduled but mistakes had been made on their end so it was pushed back (so which is it??? Someone is outright lying to me). I have waisted hours on hold and playing round robin with people on the phone all claiming they were ‘expediting’ my request only to find out later this was NOT the case at all and they were simply feeding me lies to get me off the phone.
I’ve dealt with bad utilities companies and cable/​Internet companies many times as I move frequently but never (and I truly mean that) have I had a worse experience than with COX, and the kicker is all they have to do is come out on site and spend 5 minutes outside to open a box and flip a switch to ‘on’, and they can’t even do that!!!
Sent from my iPhone — because I STILL DONT HAVE INTERNET