Pep Boys Auto Parts & Service

Worst customer service… i drive there while on hold probably 10 – 15 min. Attendants are surly and near impossible to understand. Makes Pep Boys look like amateur hour. The management needs a refresher course on teaching customer service to their employees…

If I could go lower I would. Rude rude rude rude. I expected more from the store manager, he was worse and very unprofessional ! I would not recommend this store and location to anyone! RUDE RUDE RUDE RUDE. Rip offs! Keith is the rude ass manager.

Called to schedule an appointment for an oil change, the guy was very rude and said he couldn’t schedule an appointment for me because I might not show up. I told him I live right down the street and would definitely be there and he said «you can say you will show up but I don’t know that you will». That’s absolutely rudiculous! I have used pep boys exclusively for vehicle maintenance over the past couple years and have always scheduled an appointment before going and have always shown up. I hung up and called the pep boys in west bank despite the trip and was scheduled an appointment within 2 minutes. In my line of business, customer satisfaction and appreciation are of utmost importance. Apparently it’s not the same here.

These guys did me a serious solid this past weekend.
I know some people don’t like Pep Boys but I’ve been using this particular one for 3 years now and I’ve always felt good about them. After this past weekend, I felt I had to write a review and give them the thanks they deserve.
In the past 3 years, I’ve had my engine checked, my blinker lights replaced, my tired rotated and balanced, my alignment fixed, a valve on my back axle replaced and bought a new battery. Each time, I’ve made an appointment, I got there on time and they had my car in the repair bays within 10 minutes. They did good work and they charged me exactly what they quoted me.
This past weekend my car needed some serious engine work. As it was a big deal, I took my car to the dealership to have it done. Big mistake. The dealership screwed me over and charged me almost double the original quote.
And then came the kicker, they said, «your battery is damaged, we do not know how this happened but you need to replace it, the charge to replace it will be …»
My battery was absolutely fine before I took it in that morning. However, they refused to take any responsibility whatsoever or even explain how it could have been damaged. They just kept saying they’d be happy to replace it for the low low price of (way too much).
By then I was at my ropes end, I told them to give my car battery a jump and to give me my (expletive) car back.
I then called Pep Boys. It was the end of the day and I knew they were probably close to closing but I held out hope that maybe they could fix my car. I talked to the service manager, explained my problem and he said, «Its towards the end of the day but if you can get here in the next 20 minutes, we’ll take care of you.»
So I get there, they confirmed the battery was damaged, but stated it was still under warranty from the battery I previously bought from them, then the service manager (very apologetically) stated that the particular battery I had was out of stock. He could get one in by the next day or if I wanted to race over to the Pep Boys in Metairie they had one and could take care of me.
So I drove over to Metairie about to absolutely lose my mind.
I spoke to the service manager at Metairie, he was a very nice guy and was very cool about the fact that I was cursing up a storm about my car.
They replaced the battery, charged me almost nothing for the installation and then replaced a few of my car’s light bulbs at no charge. All the while they had to listen to me rant and rave about the dealership, my battery and everything in general.
I’d like to thank them all for helping me out on Saturday evening and I’d also like to thank them and apologize to them for my pissed off behavior that they were not the cause of and definitely did not deserve to be the recipient of.
I will continue to use Pep Boys and I would also highly recommend to anyone I talk to that they should consider using Pep Boys as well.

Purchased a new battery. Quick service, good prices.
Purchased a new battery. Quick service, good prices.
Purchased a new battery. Quick service, good prices.
Purchased a new battery. Quick service, good prices.

we went here last week because our car wouldn’t start. We made an appointment and called to see if we could get in earlier and Keith said come on in. The car was tested and we needed a battery and battery cables. Truthfully, we had been told we needed cables before so that wasn’t an oversell. The battery was one someone gave us because last year we had the same problem. All in all, everything was completed in about an hour and we even called and got a discount from the 1800 number. Zo was nice in checking us out and we will definitely be back.

Flat tire broken brake line, etc. yesterday — a Sunday. Limped into this Pep Boy shop and they pulled out all the stops to get me back on the road. Great service.

After 3 bad experiences, had to write a negative review. We keep coming back because it’s right down the street and always leave disappointed. Bring your car to Firestone across the street instead.

Zo was very helpful in making sure I get everything handled for my car and tire issues. He answered all of my questions and helped me a lot. Normally people at these type of facilities, try to over sell you things you don’t need. But he was legitimately able to make sure I get only what I need.
They work fast and everything was down quick and at a reasonable price. I made this happen in the afternoon and still was able to get out at a reasonable time

I was the first in line in the morning. It took more than two hours for a simple oil change. I’d go somewhere else next time. They did find me a rebate and coupon to help with excessive costs, but still would prefer not to waste so much time waiting for a 15 minute fix.

This place has consistently given me fantastic service. I was dreading having to go to Toyota to have my battery replaced in my Prius. This Pep Boys charged me less than half of the price Toyota had quoted me. Luther went out of his way to make sure that I was satisfied with the service I received. The work was completed in about half an hour. I’ve gone here before for other things and the employees are always so helpful and professional.

Called 1800pepboys for a tow thinking I had something seriously wrong with my car. When the tow truck driver arrived he got my car started. I was so happy. So I took it to the store on strip Carrollton where mr Luther helped me with a battery test and found out all I needed was a battery. They took me right in and had me on the road within an hr. Thanks Luther and pep boy’s.

DO NOT GO HERE. We stopped here for an oil change. After checking the car in, we were told that we were «next» and that it wouldn’t be too long. 45 mins later, our car was still sitting where we parked it. When I inquired as to what was taking so long, we were told that they were waiting for someone to come from lunch and then our car would be taken in. I asked how long that would be and they said «oh 10, maybe 20 mins, we’re not sure». So after saying we were next, it was actually over an hour before our car would even be taken in. I asked another customer with 3 kids how long they had been there and she said «all day, since they opened.» she informed me that they needed a part replaced and they were told 2 hours max and it had been like 5 already. Trying to speak to someone to get help is impossible because when they do speak to you, they are rude and act as if you are bothering them. Sorry I interrupted your busy day of standing at the counter doing nothing, but I’d really like my car. I don’t understand why speedy can do it in under 20 minutes, yet this place takes hours. Customer service is terrible and non existent. horrible, horrible, horrible business. Try firestone across the street or speedy oil change further down. Don’t give this terrible place your money

I try my hardest not to leave one star reviews but in this case, if I could go lower I would. I am appalled by the lack of customer service and the rude attitude coming from the manager (Keith). They were trying to get me to do things to my car that were completely unnecessary and completely ripped me off. Beyond all of that they told me my car would be done that day and it wasn’t done until over 24 hours later. The only reason I went there in the first place (knowing they overcharge) was to get same day service so I would not have to take 2 days off of work. Shit happens, I know, but the way it was dealt with was not ok. Finally Keith said he would match the price my mechanic would have charged which was $ 200 cheaper if I brought an invoice. I brought the invoice and he tried to dispute every line item and kept asking them to send another copy. He also added more items that I was not initially notified of that also needed replaced on my car. I can handle time delays and paying more, but the level of disrespect here is intolerable. AVOID THIS PLACE AT ALL COSTS!!! If you want an honest reasonably priced mechanic, go see Brandon at Kenner Automotive. If they would have towed me that far, there is nowhere else I would have gone. Pep Boys should be ashamed they let this store operate the way it does, and that Keith still has a job.
****UPDATE: I heard from the general manager right away which I appreciated, but nothing is resolved. He said he would investigate the situation further but I haven’t heard anything back. Coincidentally (I think not) my A/​C broke while they had my car, which was working fine before and was just fixed elsewhere two months ago. We know where I won’t be going to get that fixed. My blood, and my car, are boiling.

They have been taking care of my truck for 5 years… o think they do a good job. They may be slow, but it’s better slow now, then stuck on the side of the road in the New Orleans heat… to every negative there is a positive

You already know what to expect. It’s not often, if ever, you’d expect to be wow’d by a auto parts shop, especially customer service at most retail chains. Here is no exception.
Now i am a stone-​cold thief of initiative, I’m always taking that $h!t; especially when it comes to cars… or should I say, my car. I’ve done a lot of repairs and self-​maintenance on my vehicle, just sometimes I’ll bring it into a shop out of pure laziness of not wanting to do the job myself, or I simply don’t have the time. Well this time, i had some time.
A minor job: changing brake pads
I was asked shortly after walking in if I needed anything, and the girl who was helping me had zero personality. I don’t even recall anything other than ‘resting-​bitch-​face’ from her the entire time i was there. She wasn’t rude, but her demeanor was more like ‘i showed up for work’ rather than ‘i showed up to work’, make sense?
Anyway, got my pads for a good deal, no complaints really.

2÷3÷2015
So, my daughter ran out of gas the other day. One of her friends got a gas can of unknown quality from his roommate and put it in — it still wouldn’t start. Louis, the Pep Boys service manager told them to put some water-​removing stuff in — still didn’t start. They put 5 fresh gallons of gas in — still wouldn’t start.
Pep Boys «looked» at it yesterday morning and said it needed a new fuel pump, fuel filter, gas tank removed and cleaned and all lines flushed and injectors removed and cleaned — $ 1500. I did some research — then went to talk to Pep Boys.
I asked Louis how they knew that the fuel pump and filter were bad. First he said it had stopped working because it was running without gasoline and, since the gas acts as a lubricant, it was burned out. When I challenged that he said because it had been contaminated with something that smelled like insecticide. I asked them what made them think the filter needed replacing. They said because no fuel was coming out so it was clogged. He also said whatever was in there was yellow. So I towed it to my home.
When I took off the back seat, it was clear that they had never even looked at the fuel pump.
Anyway, to make a long story not as long as it could be, I took out the fuel pump, drained the tank put in some new gas put the fuel pump back in, and after a few sprays of quick-​start in the air box, it’s running perfectly.
Don’t go here if you don’t know anything about cars. They will rip you off.
Update ¾/​2015:
Yesterday, I made a complaint on Pep Boys’ website and this morning, someone called from the store and said to come in for a full refund. When I told the Service Manager that his employee was «a liar and a thief», and that I knew that they had never even tested the fuel pump, he lied about it too. Still, never go here.

While Manny, Moe, & Jack won’t steer you wrong, the service here might slow you down a bit.

Honestly, I don’t ever expect a lot from car places, I usually feel out of my element and occasionally taken advantage of (I’m car illiterate). However, I love pepboys! I’ve been going here long enough for various issues and they’ve never done me wrong. Today, my headlights went out. Great. I have no clue how to fix that.
I go into pepboys, a cutey-​pie in a pressed white shirt helps me find the bulbs I need and gets me a different guy to install them instantly. Yes, I know these things are supposedly simple to change yourself, but I’m inept and always prefer a professional to do it. Install charge, an acceptable $ 14.99 :).
I’ve come here for alignments, oil changes, new brake pads, and new tires (my car is consistently in a state of disrepair). If you don’t have a car-​fixing man in your life, or are not a bad-​ass car-​fixer yourself, then I recommend you come to pepboys to have them do it all for you :)

I needed a head-​light replaced, and I needed an oil change, and I needed new windshield wipers. I had the great idea to see if I could get all of these things done with one drop-​off (instead of several come-​in-​and-​waits). I called ahead and inquired and was told that exactly this could happen. I dropped my vehicle off with the help of a friend (Thanks CK!!) and we ran a bunch of other errands.
Initially I was given a quote that seemed very reasonable to me (less than $ 100 covered all that I mentioned), an hour or so later I got a phone call saying that they need to remove my bumper to replace my light-​bulb (I know… wth??) and that it would cost an extra $ 80. (Apparently this is a thing with new model chevys and they weren’t actually reaming me although it felt like it.) They called a little while later and said she was all done and ready for pick-​up. Aside from the price shocker, it was an easy exchange.
In addition to the service department, they have the store area where you can get all sorts of accessories for your ride. If you want LED lighting for your car, they have that here. Hello Kitty steering wheel cover, they have that, too.