The UPS Store

I work for a luxury hotel in the French Quarter and was desperate for some one who could handle shipping packet of breast milk for 2 of our guests.
Neil and Nate handled the situation with the upmost care and professionalism. They provided gel pack to keep the bags cool and took care of everything. They even came daily to pick up the shipments from the hotel.
Truly the staff at this UPS store is exemplary. Thank for handling our guests sensitive items. Nate you are the man!

This isn’t just a ups store – It’s your friendly, neighborhood office. The staff is amazing-​Lori, JB, Doe and everyone else are so amazingly friendly and helpful. They are attentive and give amazing customer service. And they’re always so helpful and have the most cost-​efficient ideas for shipping, copying, etc.
They have a ton in stock-​tape, packing materials, fun stickers, and funny cards. They also have envelopes and all the office supplies you could ever want! And they’re always well-​stocked.
There’s also rarely a line unless it’s move in/​out season at Tulane so it’s super efficient. And even when there is a line, they move you through it very quickly. They’re also really patient with the spoiled school brats and unappreciative business patrons. So more power to them!
They go out of their way to help you too. They taught me how to fax (sorry I was born in the 90s and didn’t know how) – didn’t make fun of me or anything but walked me through the process and waited with me. They created my graduation invites for me (which took several tries on card stock and computer sizing trials).
I once forgot the address of something I had to ship at home and they let me email them the address and shipped it for me so I didn’t have to come back into the store.
They also just have a nice conversation with you instead of rushing you out the door and waving you to the window like the post office.
If you need to ship, fax, copy or just have a laugh, THIS is the store for you.
My only complaint is the parking lot is super tedious-​way too many cars packed in small spaces and no one ever drives the right way in or out!

I walked in and there was no line! The guy at the counter read the address off my phone and had me verify it, told me the cheapest option (which is what I wanted), and I paid. End of story. Took less than 5 minutes.

Neal (Neil?) is a saint. He went above and beyond to take care of getting my package out. Give that man a raise!

Ok, I was in here for like 30 seconds on one occasion, so my review is kind of limited. The two gentlemen in there were very nice. They only question I had, they were able to answer quickly and effectively. Oh, and my package got to its destination on time, so they must be doing something right!

Great parking lot. Bayou Wings & Smoothie King right next door. Service could be a WEEEE bit faster but the folks there are super friendly.

Someone sent something to my address by accident. I went to this UPS store to have them return the letter to the sender. They asked me to PAY for this, which I declined. I left the letter on the counter & the girl at the desk threw the letter on the floor as I walked out. I told her again «this letter is not to me please Return to Sender!»
To say the least this UPS store’s customer service needs a little improving.

The week before Tulane’s graduation this May, I came here with something crazy like 13 large boxes (a.k.a 4 years worth of stuff) that needed to be shipped and was pleasantly surprised at how smoothly everything panned out.
The two employees that assisted me here were very kind — one insisted on helping me carry all my boxes inside from my car, and the other, who worked at the counter, was beyond patient and super careful in measuring, weighing, and tracking my boxes. And money-​wise, I did way less damage than I was expecting which is always a perk. Each box arrived at my house in NJ within a few days and with no damage.
Thank you UPS for making a typically stressful moving-​out task extremely easy!

Monsterously bad experience, customer service was non existent. There were more than 5 employees in the store but apparently if one employee is working the rest are assigned to IGNORING anyone else that comes in.

I found this place when I was moving back to New Orleans and needed to ship boxes internationally. I was so pleased with how they helped me with that, so I signed up for a mailbox. Having packages delivered in New Orleans is a gamble and many things are stolen if left on a porch, so having a place where I could have things delivered to is great. This is also true of important mail.
After several months, I can say I’m even happier now than I was before — they have exceeded my expectations in every way. They are super helpful and friendly (always carrying packages out to my car, etc.), move quickly yet help all customers thoroughly. They text and email me whenever a package arrives, and I could have somebody else pick it up if I wanted. They even called to warn me when a particularly large package arrived that it probably wouldn’t fit in a car, saving me a trip.
Their hours are not super convenient to me, and I’ve moved to the other side of town, but I’m so happy with this place that I will keep my box indefinitely. Their customer service is the best.

I came to this location on 3 separate occasions and was not able to ship a package none of these times.
First time they closed a bit early, second time their entire system was down for a few days, and today their system could not handle international transactions.
So, I thing 3x is enough «trying» and I took my business to the downtown location where I had no problems at all.

The actual UPS store here seems decent enough and the people that work here seem to generally be on top of things but there are some other circumstances (perhaps out of their control) that make this a difficult place to do business for me.
I’ve had a mailbox here for years and I seem to get most of my mail but I’ve always consistently had a problem with mail that is sent to me being returned to sender (even when the address is completely correct so I’m not sure if that is the Post Office or the UPS Store’s fault but something is certainly not working 100%). The mailboxes are very expensive here, especially compared to the post office, but I mainly pay for the convenience of being able to have things delivered and signed for by UPS and FedEx as I’m rarely at home to accept deliveries. (There are so many places that refuse to ship to PO Boxes so it is a shame the Postal service can’t offer this same service for a much cheaper fee). My biggest complaint about this location is that the parking lot is always a painful experience to get out of and if it is anytime around 5pm it becomes a nightmare.