West Elm

Bait and switch all the way, unfortunately.
I went to the store on Nov. 1^st, made selections with a representative who placed the order for me assuring I’d have both pieces of furniture by Dec. 14^th. After spending time on the phone for more than an hour on both ¹²⁄₇ and today (¹²⁄₁₆), I still do not have delivery of my furniture nor a clear delivery date before Christmas.
Completely frustrated that a company can take nearly $ 2000 of my money right away, set expectations on delivery and then completely fail to deliver. The fact that one of the two pieces has been sitting at the delivery hub since Nov. 16^th is even more frustrating. Why not deliver that piece right away if there were unforeseen problems with the delivery of the second piece? Customer services’ solution was to «promise» a $ 100 store credit at the completion of delivery — -so, why not just deliver the chair that’s ready and waiting instead??? I already paid $ 100 for delivery that hasn’t happened yet!
The topper is that I have company coming in for the holidays and according to customer service my furniture probably won’t be here to accommodate. Had I known this on November 1^st, I would have gone elsewhere.

Customer service lacking. When I asked if a general item was available in the store, the sales person, without checking, said «I don’t know, why don’t you look on our website.»
I think I will look at the website in the future rather than visiting the store.

West elm has all the things you never knew you need. Everything is so beautiful but so expensive. I went in Father’s Day and there was a sale that brought a few cool items down to under $ 10, so that was nice. I’ll be back.

So… I love this store… It’s pretty much everything I would hope and Adult Shercole house would look like. It’s pretty much everything cutesy…
The staff is very sweet and helpful and even help give you some ideas for designing up some rooms. They are worth the trip for a little talking action. The items are great, but keep in mind it’s not the cheapest thing around.
I love that its available on Magazine Street, good location when Im walking in the area and want to stop by. There is street parking but also a small lot in front is also available.

So dissatisfied… Went into the store, which was virtually empty of customers, only to be told they would be right with me… 20 minutes later of waiting around I walked out. I ordered my media console and rug online– huge disappointment!!! Not only did they ship the wrong rug, the wood on the console is bent!!! And it wasn’t cheap!!! Almost 1200.00 bucks for the console alone. Now I have the hassle of having to return it. Do yourself a big favor & shop somewhere else!

This is the place if you want to go upscale from mass-​marketed bed and bath accessories for your home. Helpful staff for the design-​challenged, and with a locally-​owned and operated feel. I am surprised to learn this is a national chain. We found unique, well-​made bedding for our old New Orleans home. Located in a neighborhood of local restaurants and boutiques, so make this part of your shopping tourism.

oh west elm how I love you. I’m happy New Orleans got this store and jealous at the same time. of course I have a West Elm near me but not close enough. last time I went it took an hour driving into Brooklyn to get to it! this one has a nice parking lot and I can’t imagine it being hard to get to :) of course this store also is bigger and just seemed nicer. and I love west elm!

OMiGerd! It’s a chain. Not as prolific as its sister Pottery Barn, as I think the next closest is Houston. I’m not here for the pros and cons of a national chain opening on Magazine St. My tax dollars will stay in Orleans Parish, and that’s fine by me.
A fine store to get ideas and support some locals otherwise found on Etsy. If you are devoid of creativity, they will come to you and handle it all, from delivery to decorating. Teachers, students & faculty receive discounts for every purchase.

3.75÷5 cute, but still commercial
Aspirational. That’s what the design aesthetic here is. You will need to want the wood-​y thing to go next to the glass-​y thing to go next to the upside-​down re-​up-​side-​cycled other thing. and then offer your entire paycheck in the process. jokes aside, some of the stuff is cool and I really do want, some of it is just nice to look at. I mean I dunno about you, but I don’t want to live in a catalog. Cool thing — this store carries local nola stuff. I fsho did rub on some smoke perfume when I saw it!
The staff were friendly — they apparently had a big/​busy opening but they were still smiles a few days in. Manager was helpful and let me stack a Facebook offer (15% off one item) on top of an existing discount, which brought a sheet set to under $ 70 — still pricey in my book, but for a better quality than the cheap target set I have now. A small thing tho, some of the store pieces went up fast — so you still see sawdust where they drilled a hole or there’s dust on what should be a brand new display. Interestingly all their tags still say SF, I forget if that’s how they are at all stores.
For what it is, it’ll be a treat/​splurge store for me. It’s bigger than you think from the outside, fun to check out and browse for ideas and trends.

I went to the Grand Opening Party tonight and it was fabulous! Such a fun and festive party! The store is absolutely beautiful with some New Orleans flare. I know everyone is not happy to see a big chain furniture store on Magazine but this store has lots of great inexpensive furniture and home décor items. I can’t wait to shop here!