El Pollo Loco

La Puente, États-Unis

1.9

20 avis

Contacts

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Téléphone :
+1 626-917-9407
Site :
www.elpolloloco.com
Adresse :
1341 Hacienda Boulevard, La Puente, CA, 91744
Arrêts et stations de transports en commun proches
600 mFoothill Transit 488
820 mFoothill Transit 185, 488
880 mFoothill Transit 185
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Aujourd'hui

Aujourd'hui –
Heure locale (La Puente) 17:45 vendredi 29 novembre 2024

Horaires d'ouverture

lundi –
mardi –
mercredi –
jeudi –
vendredi –
samedi –
dimanche –

Alentours

Près de cet endroit :
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m
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20 avis sur El Pollo Loco

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Évaluation du lieu : 1
La Puente, CA
Good food, and close to home but the service sucks! We were kept waiting in line for close to ten minutes before anyone ever took our order. I approached a girl behind the counter named Evelyn and I told her we were all ready to place our orders and she so rudely replied «yeah I know we’re trying to get all these other Odets ready too», and then when she finally took our order she was so rude! This is not the only time that this happens, there was a previous times that we ordered and they lost our order and after 30mins of waiting we go up to them and they get mad, and once it was finally ready it was all wrong, so we had to wait more… we were there over an hour to get our to go order…
Évaluation du lieu : 1
La Puente, CA
I am so upset. I don’t think I have ever come to this location & left happy. Every time I have come they forget something. They either get my order wrong, or the service is terrible. I ordered my usual double chicken pollo bowl, & wanted a side of broccoli. I got home and NO BROCCOLI.
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Every time I choose to eat here I remember why I don’t come anymore. The younger girl in the drive through which I believe has bright colored hair always seems to have a bad attitude.
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I’m not sure if I just catch on her bad days, but nonetheless this is the last time I go to any pollo loco.
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SMH!!!
Évaluation du lieu : 1
La Puente, CA
Worst pollo Loco ever last time they gave me pink chicken and it was cold and they give attitude when u tell them …
Évaluation du lieu : 1
La Puente, CA
Went in Drive thru at night tonigh, you always get rush they mess up on your order girl with purple blue hair has a messed up attitude no customer service went around 9 tonight my chicken was hard no flavor and cold Had a previous incident that before when calling corporate to get a call back from manager never did .
This store is always dirty inside I wish I and a bother closer one the one by the 60 freeway is great and friendly but a longer drive .The door from women’s restroom is 1 stall and don’t even close completely not
Évaluation du lieu : 5
La Verne, CA
I like Pollo Loco as whole. Their chicken is better done than KFC in my opinion. i also like their Avocado salad. very nice.
Évaluation du lieu : 5
La Puente, CA
Best Local Pollo Loco!!! I’ve tried all of them around the area, and this one is my favorite…
Évaluation du lieu : 1
Whittier, CA
I went through the drive through and asked for a double chicken salad. I don’t know where they messed up I know it wasn’t in the charging part but it came with no chicken at all. Epic fail pollo loco!
Évaluation du lieu : 2
Anaheim, CA
Food tasted alright… cashier was nice. Overall the staff is absolutely unprofessional. Talking very loud about coming into work drunk the next day and all on their cell phones when they should be cleaning the place. It was disgusting even behind the cashier in the kitchen part… food and spills everywhere! Small flies everywhere.. tables needed to be wiped down! I will NEVER come to this one again!
Évaluation du lieu : 5
La Puente, CA
Very good service and Quick order right good tasting food clean environment will go back again through drive-​through
Évaluation du lieu : 1
La Puente, CA
The food is Good here and that is why I always come here and because it near by my house. However the service is not the greatest!
They always forget something! And it’s not the same person it’s the location.
I’ve been to other pollo locos and it’s not like this.
Évaluation du lieu : 1
Covina, CA
To make a long story short I keep telling my mom not to come there because they always screw up our order. Second to the last time I found a piece of plastic in my chicken burrito and the last time those idiots forgot to put chicken in my burrito.
DONT GO HERE IT SUCKS!!!
Évaluation du lieu : 1
Brea, CA
Walked in, (Friday night at 9:30pm) there was no line; you’d figure you’d be greeted but I wasn’t. There were three girls that were walking around like chickens without a head. One girl, in passing, greeted me. One girl yells, «we’re all out of beans, son beaneleros.» After standing for 3 minutes, which is a lot since there is no line, I asked are, «are you open?» One girl with a head set replied, again in passing, «I’m the only open register and I’ll help you in a bit.» Their tone was horrible, these people do not acknowledge their customers and are very rude. I have never experience such bad service in under 5 minutes like I just did.
Évaluation du lieu : 1
Baldwin Park, CA
Why can’t Unilocal have a 0 star review?
Was waiting at drive thru for 5 mins with nobody in front of us. They ran out of chicken. How does a chicken fast food place run out of chicken… Not the first time I’ve been disappointed from this location.
Évaluation du lieu : 1
Huntington Park, CA
Not even lunch hour and food was cold, no organization at all 24 dollars down the drain
Please if it’s not lunch time and there is a long line,
Not a good sign!!!
Évaluation du lieu : 1
La Puente, CA
I always order drive thru and when I get to the window I am always asked what my order was again, the females at the window never really smile nor are they too friendly. While you’re waiting T the window you can hear them talking about their personal business (and it’s not always good talk) And 1 out of every 4 times they either get my order wrong or forget an item. I love el pollo loco but I do not like coming to this one.
Évaluation du lieu : 1
La Puente, CA
Drive thru guy got my order wrong .
Wrong drink
Forgot my tortias
Good thing I dbl checked to make sure.
I got the ultimate chicken bowl it sucked I had less then half and trashed it. What a waste of money it use to be good but not anymore. This will be the last visit to this place. I should of went to wanna grill …
Évaluation du lieu : 2
Diamond Bar, CA
Let me start by saying I LOVE my local El Pollo Loco. This location was just sub par. Ordered the three piece meal with flour tortillas, cole slaw and side salad. The chicken skin was wet and rubbery, not crispy and flavorful as it usually is. My salad came with no dressing at all, usually has a cilantro dressing. My tortillas were no where to be found! Seems the customer service is sub par, with no care going into the quality of a customers visit. A little more effort would go a long way for this particular establishment.
Évaluation du lieu : 1
West Covina, CA
*****STAY AWAY!!*****
The one star is very generous. This particular location does not deserve any stars. Customer service is non existent. Went there for a to go order. Wanted the 3-​course dinner but was told they didn’t have it. Had to buy the regular meal which is more costly. Got home and no tortillas. NO TORTILLAS!!! Manager asked if we would like our tortillas. No, thank you. Not going back there. EVER.
This is not the only time they’ve messed up our order. Nor were we told they don’t have what’s advertised.
Évaluation du lieu : 1
Baldwin Park, CA
If this review was solely on the food I would rate it 5 starts but the HORRIBLE service outweighs the food. They are rude
Évaluation du lieu : 4
Ontario, CA
I come here almost every day love the black beans and they’re chicken breast there good is really good but their customer service does need some help… About 8⁄10 times they mess up my order and have to drive back so they can fix it… Other than that I love their food