Enterprise Rent-A-Car

By far the best staff with excellent customer service always an in and out with your rental super friendly.

I was given a ride from Ed Butts Ford to rent a car which the dealership was going to pay for since they were correcting an issue with my car. So at the front desk of Enterprise the associate knew Ed Butts was going to be paying for my rental. He asked what «protection» was I going to take so I picked the cheapest one.
Now this is why it’s gets bad. This associate (Andrew), knowing full well that the dealership was paying for my rental, should have let me know that the protection costs weren’t going to be covered. Why would anyone want to pay over $ 100 when the dealership is paying for the rental to fix their error? Maybe this Andrew needed to let me know this wasn’t covered. This was a huge omission by this associate. I ended up having to pay $ 119.90 out of my own pocket.
They really, absolutely dropped the ball on this one. Enterprise thanks for soaking me. I did business with Enterprise here in Whittier quite a few times. But after this, from now on I’ll be using other rent a car companies for those rental needs.

We got a free upgrade to Mustang!!! That alone deserves all 5 stars! I reserved the car ten minutes before I stopped by and it was a busy Monday noon. We were given a Mustang and the manager Andrew was really nice and accomodating. I never in my entire business travels have encountered this kind of customer service. I chose to do the pre pay fuel too because California gas is surprisingly expensive at this time of year. To top it off, they gave us free drop off to my friend’s place so it saved us an Über fare. I totally recommend this place! *****5 STARS*****

It is always a pleasure working with Andrew and his team… they are very helpful, courteous and prompt. Enterprise is my ONLY car rental choice otherwise I’ll take the bus.

The staff at this location is friendly and helpful! I’m sorry I forgot their names but it was a Caucasian young man and an Asian guy with glasses who helped me through the transaction. Love how they were willing to assist their customer beyond the business hour window and waive the drop fee because the other location is closed on Sunday and I was forced to return the rental car at another Enterprise facility. You guys are awesome!

There is no one, and I mean NO ONE better than Andrew. We had misunderstandings from the beginning with our rental, in that we called and the person we spoke to represented themselves as working in the branch, and assured us there were plenty of cars ready and waiting… 20 minutes later, we arrived and guess what, NO cars available for at least an hour or more. While the other people behind the desk seemed to languish and sigh and look around and needed direction on how to solve the issue to our satisfaction, Andrew was the ONLY one who took initiative and realized they had one car available and would have another available by the time the original renter came to claim theirs.
Fast forward a few more days later and Andrew came back from a well deserved few days off, to find out that my rental had not yet been covered by the dealership and needed some more information from me. I called back and talked to a woman the «assistant manager» who had NO idea who she was speaking with, gave me completely incorrect information about what was going on and the status of my reimbursement and seemed flustered just to be talking with a person (I am confident she was the other lady behind the desk in the earlier visit) I mean just a mess of a conversation from someone completely unprepared and lost, who by the way NEVER apologized… and I got very upset because if I had not insisted on speaking to Andrew I would have come back with the impression that my card had been reimbursed and all was well when nothing could have been farther from the truth.
Again, ANDREW took the reins. ANDREW contacted the dealership and got everything taken care of. ANDREW called me back to update me on the status of my re-​credit and assure me that all was well and provide contact information in case I had any questions. ANDREW showed leadership, advanced critical thinking skills, patience, perseverance and a great deal of maturity in his dealings with me. ANDREW saved my opinion of this Enterprise location, and ANDREW deserves to be commended highly for being probably one of the most accomplished team members I have dealt with in the Enterprise organization and I rent cars ALOT. In fact, I don’t believe I have ever written a review for Enterprise but ANDREW’S outstanding responsiveness and plus one service model inspired me to say something.
If you need a car, and use this Enterprise, talk to Andrew. This is a person who will respect your time, your information and your issues and get you a car and back on to your life as soon as he can, because he really does care about the person on the other side of the counter. THANK YOU ANDREW, you will see me again.

Great customer service from the excellent and super cool employees especially Mindy!
It has been a while since I rented a car. I made my reservation through the phone and I did it one week ahead.
When my wife and I walked in Enterprise, we were greeted cheerfully by the staff. 8Am on a Friday to be happy and have bright smiles is really awesome! I recall my days of retail and mornings especially Fridays were no fun. However, Enterprise’s A-​Team was ready for anything. It really makes me want to come back to do more business when I know how competent and helpful a business is.
High praise and 5 stars and beyond for Mindy and her coworkers!!! Thank you for the speedy service eve though the computer was running a bit slow. Thank you for offering us donuts and I truly appreciate the accommodation and sincere help you guys have shown us.
We will be back for more future rentals!
PS: whoever is in management at this particular Enterprise is very lucky to have a great staff and they should be rewarded handsomely for their stellar customer service and professionalism.

I had a really great experience with my first car rental. The process was easy and seamless. The morning I picked up the car the entire staff provided exceptional service! They were polite, welcoming and upgraded my rental without extra charge. I will without question use them for future car rentals. Thank you random asian kid in the front for holding it down and having great customer service!

I have been coming to this location for many years the staff is always friendly and curious. However the wait to pick up your vehicle is long at least 30 min longer than you made the reservations. They need to have an express line to get those customers out quick who have reservations. The last time I rented there the vehicle they gave me looked ok it was just returned and I waited for them to vacuum the inside but the outside was dirty like it had not been washed in a week. The performance of the car felt like the engine had no power slow pick up it had over 38 000 miles maybe it felt like it was about to give out anytime. Needless to say I did not feel 100% about the car making it to Las Vegas but I did make it. I always get the insurance for the car I usually pay an extra 10 a day but this time the employee convinced me to get the 30 a day insurance because he said the price went up the liability and the bumper to bumper insurance was separate and the roadside assistance was seperate. Luckily I had AAA and saved a little money after I returned the car I noticed the insurance was 15 per day which I was happy to find out. Overall I rented a compact car because it saved me on gas instead if an intermediate car which the gas would me more. It seemed like I rented a lower class car for what I got. I think I would rent somewhere else for a better car at another company next time.

Go see Andrew, he is a class act. He will take care of you with a smile on his face the whole time. My only choice and it’s not the closest to my house.

Good and accommodating and polite with all the customers. Also very friendly especially Heba and Andrew perfect for a front desk job.

Felipe is great! My first time renting with enterprise is awesome. He gave me few options of rates. Answer all my questions and gave me a perfect car. Minus few stains here and there in the car. But it’s all good. I will make this location my go to rental from now on :)

Kellam and his staff go above and beyond expectations in terms of customer service. When you are greeted by them, you do not feel like a customer more like a client because they make you want to go back again and again for your car rental needs.
Even though I live 10 miles from this location, I only go to this location exclusively because of the superior service that I receive there. I would recommend this location to people that are fed up with poor service. Car rental is a service oriented business, so service to me is most important.
Keep up the good work!

This is the worst place if you want to rent a car here, I already made a reservation but when I got there the guy told me to wait for another hour maybe. Never go there again

Had a great experience and this place. They where not pushy for upgrades or insurance and actually offer me a better rate then what I found online for a 7 day rental. Will Not hesitate coming back to this place if/​when I need a rental

Feedback provided to Enterprise corporate site via Customer Support:
«Feedback for this location:
Rental Agreement Pick Up: 12:00PM
My arrival time: approx 12:30PM
Actual Delivery: approx 3:30PM
Was advised by agent at counter about a 1 hour wait (about 1:30PM) due to a „windshield repair“. Fair enough. Things happen. I agreed to wait in spite of my travel schedule now delayed. We agreed for a phone call when car is ready within the hour.
Not one status update provided during wait time. Called once for an update, only to be advised it would be a longer wait. Called 2^nd time (over 2 hours into wait), and requested a high confidence time for car pick up. Was suggested about 30 min from time of call. I asked again if was a high confidence time given about 2.5 hrs have passed already. Was again advised that a car would be ready in approx. 30 min.
When I arrived at office about 30 min from point of last call, I was mocked by agent reminding me he still „had 2 – 3 minutes“ within the 30 minute window. I reminded him about the original reservation time. Did not appear to register with him that the extended wait time was an issue, given the snide remark/​comment.
Not once was I given an explanation or left with a hint that my business or wait time was important to Enterprise until 2^nd car agent assisted with car check out and key hand off, after I advised my intention to provide feedback both via Corporate and social media sites ( Unilocal/​Twitter/​etc), and that I have been renting almost exclusively from Enterprise for last 1.5 years.
Note: I did not receive any indication during the nearly 3 hour wait the office was actively working on tracking down a vehicle. I have NO issues waiting so long as some level of pro-​activeness is displayed. Recognize that the the rental start was on a holiday weekend Friday, and that „stuff happens“ with cars being late/​needing repair etc. Regardless, my need to provide feedback is triggered simply by the lack of interest in wait times (felt like an after thought by agent — no pro-​activeness) and disingenuous display of attention, and not so much for the car not being ready as reserved.
Thank you.»
Should have gone to another Enterprise near La Puente or up the hill in Azusa to Avis. Next time, I guess. Potential customers, make note. Cheers.

I recently came in with my grandmother after her engine went out in her car. We spoke with Kellam who went above and beyond to make sure we stayed in our price range as well as something accommodating for my grandmother. The customer service was excellent. This was our 3^rd time using this branch location and we will be back anytime we need another rental.

I had to rent a vehicle for 1 wk due to an unnecessary accident caused by dumb driver who does not know how to drive and had NO insurance. 2^nd wk and my vehicle continued to remain in the body shop and so I needed to rent, again. These guys helped me out for the 2^nd time & week. What can I say, these guys were great and gave me a great deal! Not to mention top of the line customer service!!! I am 100% pleased with their service and will rent again from Enterprise! I highly recommended this rental place, you will not be sorry!

I won’t be back for a third screw up! My travel department booked me a car as they do at least twice a month. This time I confirmed my car pick up for 8am the day before with a very nice lady and also emailed the Branch Manager per his request the last time he called me out for my previous review and I get there Wed morning and they had me waiting 45 min for a car since they had nothing for me!!! I heard them calling other branches to see if they had anything any cars they could take then out of nowhere they ask if a truck is okay?! mind u this rental is for work purposes so I’m meeting with clients and sometimes driving them to lunch or dinner and they have a Chevy Silverado for me?! Leaving me with no other option I drove around the desert for the next two days in a pick up truck… I contacted my travel department to advise them of my recent problems hopefully they can bring this up to who ever negotiated this contract. I will not be coming back to this branch or to any other Enterprise if it’s up to me. Keep up the good work guys!

My car was totaled a few weeks ago so the other parties insurance company provided me a rental through enterprise.
Since I didn’t have a car I called them and ask them if they could pick me up and they gladly did. A gentleman named Travis picked me up and he was a very nice person. When we got there he showed me two mid size sedans to choose from. It was a brand new chevy malibu and a kia optima. I went for the optima and had it for about a week.
After a week or so I had to return the car and did not have a way to get back home and another gentleman named Kellam said they would gladly take me home and it was Travis again.
I really like how they took care of me and didn’t hesitate with anything. They were very friendly and attentive and if I ever needed another rental I would go to them.