Firestone Complete Auto Care

An appointment serves absolutely ZERO meaning when it comes to Firestone Complete Auto Care. I made an appointment via phone call for 11AM. I arrived around 11:03 and was greeted when I walked in. At first, it seems like nice and courteous service. The Service Writer, Jimy, helped me out and input the car info in their system. I asked him how long it would take. His response is, «about an hour».
Ok, an hour is reasonable. As I sit here waiting, exactly 60min as gone by. I look outside and my car is still parked where I left it when I arrived. This is unreasonable. The least they can do is pull it in and drain the oil. Obviously, the people here do not understand the meaning of, «multitasking», a word anybody with the smallest amount of human common sense would easily understand.
I simply asked for my keys and walked out.
My advice?!
DO NOT bring your car here. A simple oil change can’t even be done within the promised or even estimated time. Appointments are made for a reason. I schedule my day around tasks needed to be done and now, I’ve just wasted an hour of my life that I can’t get back. Thank you, Firestone, for providing the most absolute horrible waiting experience.

Über Safety Inspection! It was time for my annual inspection. 19 points of Safety. I was hesitant at first because being a woman it’s usually difficult to trust auto mechanics based on past experience. I checked the reviews aims decided to come in and I’m so glad I did! Joe certainly is an honest man, he showed me what we were working with. Price, professionalism and convenience. Thanks Firestone. I HIGHLY RECOMMEND THIS SPOT FOR ANY UBER DRIVERS IN THE SGV…5 Stars. Seriously!

I have been coming to this Firestone location for a few years for oil changes & tires. The last few years the brakes too. I was having continual issues with my front brakes and they were replaced here. After I would leave the problem would continue and I had to bring it back. Joe was always so nice & tried everything until I was satisfied. Now at 150,000 miles I’m back and Joe again knows our struggles and is always honest about what’s needed & what’s recommended & what I can do without– but without compromising my family’s safety! Thanks Joe for the great service & always with a smile! — the famous Toyota Sienna MiniVan Mom

I had the best experience at Firestone. The manager that assisted me was great and was able to explain to me what was wrong with my car. The mechanic also did fantastic job making sure I was well taken care of.

I have been visiting the La Puente location for all my auto maintenance services and necessity’s. I’m extremely satisfied with the service and care I’ve received. Always a happy customer. I always refer family and friends.

Let me start by saying the guys at Firestone La Puente really know their stuff. I have a retail background and know and understand the proper way to provide excellent customer service. The service here has been professional and courteous every time. Their technicians are highly trained and knowledgable. I have years of experience in the auto industry as an enthusiast and diy’er in my spare time. My technical knowledge helps me further understand how well versed these guys are in their trade.
For that reason I choose Firestone in La Puente to service my vehicles. I’ve dealt with them enough to trust them with my British SUV. Let me tell you not all shops have the where with all to confidently handle high level dealership repairs like these guys.

Came to this place in the morning to get my brakes done. This was probably my first time ever actually going through a big company for my car repairs. I would usually go to mom and pop spots or local mechanics because of the cheap prices. I really had a amazing and smooth experience. Everything went just as planned. A bit pricey but definetly worth it. Quality of service is what really makes a permanent customer.

This place is awesome, I went to another place and got turned away because they were short staffed. Firestone got my oil changed and applied a discount coupon too. I can’t thank them enough for their attentiveness and awesome customer service

After 3 different tire shops, Firestone wins my business with the best quote and even went above and beyond with getting me the tires I need after closing time. Grant it, I did show up 20 minutes before closing time but suffice it to say it is now 15 minutes after their closing time and my tires are being changed out. I knew this place was the one after seeing the Unilocal sticker on the door.

This is an update.
So the store called us back to bring in our car to fixed the problem. On Saturday Oct 10, we took our car at 8 am to this La Puente location. We left the car here. After an hour we came back. I saw the car was there on the air. In my mind, I know they haven’t start to fix the problem and my car just left there up in the air. 15 minutes later, I saw a mechanic spraying a can of something to the brake then he lowered the car down and it’s ready.
We leave and drive away. The car sounds quiet and smooth. Five days later this noise back. Each day passed the noise gets louder. I am very tired of this bullshit! It’s waisting our times. They think if they masked the problem and it will go away. Is this how you treat customers thinking we are stupid! We want the charged to be remove from our account since the service is not done.
FOOL ME ONCE SAME ON YOU
FOOL ME TWICE SAME ON ME

Very good customer service. Nice and understanding with explaining things. The only reason why it’s 4 stars and not 5 is because although you make an apt you will still wait a very long time. But they make up for it with their service. Braulio and John were very respectful and professional at all times. This location is far better than the West Covina location.

I have now found my new oil service spot couple of days ago I went in for my second oil change that was due service in the front are up front they did tell me it was going to be an all day had no problem I dropped it off I got it back the time they promised I couldn’t be any more happier car was clean I got it back clean come in come out just the way how I like it Thank You Firestone you got yourself a new member for the rest of your career life thank you again keep up the good work and a good service you will be seeing me every 6 months or every 5000 miles whichever comes first

After shopping different places for a new set of tires I finally decided to go with Firestone. I received help from Edward one of the mechanics there. He was very helpful and explained to me exactly what tire I needed that fit my needs as well as my wallet. This same mechanic also was the one who replaced my tires and he did a great job. I have been to different places where a lug nut some how broke during the process or the tire was not properly replaced. I have had no problems at all with my new tires =) Even though it was a Sunday and they were busy my tires were replaced in a timely manner and I appreciated that too. I recommend this Firestone and that mechanic who helped me if you are looking for someone who genuinely cares about the customers experience and of course the car too.

I bought a brand new car back in 2013 and didn’t want to pay the dealer prices for an oil change. So I decided to give Firestone a try. Now I don’t go anywhere else. The employees are all very friendly and helpful. They can normally answer any questions I have and they’re prices are very competitive. I’m glad I made the decision to come here for my car necessities.

Employees are very courteous and they did the job quickly and efficiently. Will come again based on todays visit.

Horrible. I will never recommend this location they seriously took 9hours to do something so simple with ONE rear break. They are so inconsistent with their ETAS I had to call them twice to follow up.

Great service by techs and excellent customer service by Joe! Went in for tires and had totally forgot to replace fan belt two years ago and was reminded so with a new fan belt replaced and with a brake adjustment I was a satisfied customer! Road trip to San Diego that weekend was great knowing there were no worries all the way home! Thanks guys!

I’ve been coming to Firestone for about a year now since I began to feel ripped off by a different shop where I used to get my oil changes. I went in for an oil change back then and decided I also needed windshield wipers. It was July so John at the front recommended I wait until the weather cooled down as the wipers might be more likely to dry out and crack due to not being used in summer months. It was refreshing to feel like I WASN’T being suckered into buying something and I was actually recommended something that SAVED me money!
Recently, I went in for another oil change and when I was told my back brakes needed fixing, my homie John once again came through in the clutch, giving me the coupon price on the job even though I didn’t have a coupon or even know about the sale.
I’d definitely recommend this Firestone. I mean, they have an outlet to charge your phone and coffee; what more could you want?

Went in for an oil change and a tire rotation and ended up getting in addition to that, a scratch on my bumper and dirty interior. Firestone is usually pretty good about taking care of my vehicle while it is in their care. I was very disappointed with this last service. I will amend this review depending on how they plan to amend the damage done to my vehicle.

Took my grandmothers van on a Sunday to get a tire checked out, all it needed was a nail taken out from a tire and a patch.
I showed up at 3:15pm almost 3 hour before closing time and the gentlemen behind the counter tells me they had already stopped taking any cars in, I did not show up 30 or 15 minutes before closing time to be turned away, I showed up almost 3 hours before.
To their credit they did seem busy but on the other hand all my vehicle needed was about 20 minutes worth of work.
My conclusion is «Firestone» is not willing to provide quality customer service.
Ended up going to «Just Tires» on hacienda and valley in no time they took my car in.
For what is worth gave them 1 star because the gentlemen behind the counter was cordial denying me car service.