Smiles West

If you’re thinking about coming to this dental practice, save your time and don’t…because seriously they DO NOT VALUE YOUR TIME. They take forever!!! For a simple cleaning that would take less than 40 minutes at my previous dentist, they take over an hour here! I was there for 2 in a half hours for my cleaning. The problem I perceive they have here is that they overbook patients, hence the waiting time is extremely long. Don’t waste your time here since they don’t seem to care about the patients’ time either.

One of the worst dentists I have been to. The women at the front are always busy gossiping. Other clients with appointments later than mine got in before me. One time my dentist even hit me with my file because I was overdue for my appt. This place lacks professionalism.

This is an update on my previous review. Still the crappiest unprofessional dental office I have ever visited. O know found my new dental home and love them but they showed me the x-​rays on the molar that the dental assistant worked on. It is completely ruined. I have to re-​do that molar and luckily my new dentist is nice enough not to charge me. He just wants me to have a clean start with his office. I also received an estimate from my new office for some cavity fillings and they are way cheaper, about $ 40 cheaper than what Smiles West quoted. VERY SHADY unprofessional place! DO NOT GO THERE!

Came here to get my wisdom pulled dr and staff were very friendly. Will be coming back for regular visits.

I’ve been coming to this office for about 5 years. The staff is very professional and friendly. They are amazing with my kids.

I have been coming to Smiles West for about six months now. I have had several dental procedures done at this office. I am currently going for my braces, two weeks ago I went in to have oral surgery and have my 4 wisdom teeth taken out, and five months ago I went in to have 4 extractions because my teeth were overcrowded.
The staff at Smiles West are all very friendly and welcoming.
This dental office is also very clean which is good.
I have no complaints thus far.
I would definitely recommend this dental office.

PLEASE WHATEVER YOU DO, DO NOT TAKE YOUR CHILDREN TO THIS PLACE… I have had the worst experience of my life, took my son and to say the least they have ruined his teeth. He needed two extractions because perm teeth are coming in, tell me why my son walked out of this HELL HOLE with a root canal three extractions and god only knows what else.
They did not let us be in the room with him while they did the work, didn’t make us sign any consent forms for the work. I am beyond infuriated. Dollar signs is all they see when they hear PPO insurance.
I really wish I would of read all the reviews on this place before going.

I have going to this office for about 2 years. The staff and dentists are very nice a professional. I had a root canal and bridge work done here by a very competent and kind periodontist surgeon. He did a great job and the periodontist & general Practitioner dentists were very good with the follow-​up visits. I still go here every six months for dental cleanings, x-​rays, and exams.
I pay out of pocket, but this office does accept dental plans.

Do not go there! My family went for services and they always try to sell us what you we do not needed and their credit card. They have excellent selling skills. My husband and my mon got it! When I told them they do not need them. The tell you you have an exaggerated amount of cavities and need extra procedures. Also, they try to sell you their cleaning that is not covered by any insurance. Just to charge your insurance and sell you their products. Once you are out of there you will be felling so dumb for letting them get to you and your pocket. You will be okay with the cleaning all insurances covers. They are horrible with children!!! «Specialist» in children seemed like she was torturing my 4 year old. Within 6 months of my visit there, I went to another dentistry and was told I had 4 cavities when at smiles west they said I had 22. My daughter is happy going to a true children’s specialist now. And does not cry or complains about the cleanings, even my 2 year old can handle them. Imagine how I felt as a mom for letting them treat my daughter like that. Luckily, I did not let them get to my son and moved to an actual children’s specialist.

Best office I’ve ever been to. The doctor took his time with me and thoroughly explained exactly what I needed and why I needed it. I didn’t feel like he was rushing through his exam and I felt like he genuinely cared about my teeth. They really take their time with each patient, as a doctor should, and give you the time of day. The staff was very friendly, as soon as I walked in the girls in the front desk greeted me with a smile. The Dental Assistants are amazing, always make you feel so comfortable. This office is very nice and clean. I can go on and on, but just see for yourself!

Great office very kind and friendly people.
Very clean office, really good doctors, best thing don’t have to wait long

Exceptional service, clean facility and organized location! The wait time is a bit long, but overall the doctors know what they are doing and know how to handle scared individuals!

Do not come here! I was overcharged for dental work done on my kids. I walked out paying $ 3,747 to find out that I should have paid about $ 400!
Get copies of procedures with codes that match your dental insurance fee schedule chart. I had no clue about any of this dental terminology & always assumed dentist trips just cost a lot & insurance didn’t cover much but that’s wrong. Luckily, i reviewed my «Explanation of dental benefits» notice that came in the mail from my insurance & realized my insurance covered a lot more than I thought. Also, there was a lot of stuff that this dental office never submitted for approval, Which would have been approved had they submitted it.
DO Not let the dental office tell you what your insurance charges/​covers, call your insurance yourself to find out & know your insurance so that you are not taken advantage of.

They did a good job cleaning our teeth, but we didn’t appreciate having our appointments take an extra hour so the dentist could go to lunch in the middle of the exam and the cleaning.
They told us we could make another appointment to come back to finish up another day or we could wait for him to come back. Since we drove 30 minutes to get there, we chose to wait rather than do the drive again. My husband was extra late getting back to work, which affected his ability to make a deadline, which caused undue stress.
Just make your appointment after 1pm and you should be able to avoid all that, because apparently, the lunch is from 12 – 1 like clockwork, NO MATTER WHAT. Don’t get me wrong, I’m not anti-​lunch-​break! I just believe appointments could be scheduled accordingly or a word of warning could be given at the time of appointment.
On a positive note, there was no one else waiting, so we got in quickly and would have gotten out quickly had it not been for the lunch break.

Wait time here really sucks. I have an appointment @11 been waiting here for 1 ½ hour… not recomemend go somewhre else staff here are not friendly. pls replace the front lady receptuonist not very nice … just g