GoWireless Verizon Premium Retailer

I went into the GoWireless Verizon Authorized Retailer February 24 to Pre-​Order the Samsung Galaxy S7 after owning various iPhone’s for the past 6 years. Natalie was very helpful in helping me decide between the S7 and S7 Edge. I decided to order the S7 and she helped me pre order it. They Sent me the tracking information when the Device shipped and the very same day the phone launched i was able to pick it up from the same GoWireless Verizon location and get it all set up and activated. Natalie was very helpful in helping me transfer my contacts from my old phone to my new phone. I also asked probably about 200 questions about Samsung phones and the differences between their functionality and that of an iPhone and she was very patient and answered all my questions.
Thank You for making it a smooth transition between devices for me and also a very smooth transaction.

Buyers beware of the management at this location. Michael D is a liar and a cheat. They tell you that you are getting FREE things and then charge you for them. They refuse to refund your money with the excuse that the COMPUTER will not allow it. If you have Verizon go to one of THE Verizon stores where you will be treated fairly and with respect. DO NOT go to GoWireless. Three people came in the store while I was there and they all had issues with their invoices. I would give them. 0 star if I could!

I came here because my phone was acting up and the store manager, Mike was awesome! He made sure everything was great and I had probably the best service ever. Definitely will come back again. Thanks Mike! :)

Stay away from this location and these non-​corporate Go Verizon Wireless locations. Go to the Lone Hill corporate location in Glendora.
This Foothill/​La Verne location due to the customer service is terrible. I have a new iPhone 6 with a screen failure within a week of purchase. The screen problem is all over the Internet. They acted like this is news to them. They absolutely would not replace my phone with a new phone. My only option was a refurbished phone they would send me and I was holding a week new defective phone. The following was their excuse…
When they asked for my box they wouldn’t take the phone back without the box. No where on 6 pages of their paperwork when I bought the phone was I warned to save the box or I will only get a replacement phone. They essentially dumped me and sent me to a Corporate Store.
I went over to the Lone Hill/​Glendora store and what a difference. Asked for the manager and he went into a total customer service mode and replaced the phone with an overnight shipping of a new phone, He is shipping a new phone to the store because I wouldn’t be home to sign for it, Use the new phone box to return the old phone. Assigned me to Kyle to follow up and he will take care of the transferring and set up of the new phone. Only deal with the Glendora/​Lone Hill store. It’s no wonder why the La Verne store was dead and the Lone Hill store was very busy with well trained professionals all customer service oriented.
Thank you Unilocal for the platform to write reviews

Although we live in West Covina, we chose to come to this location because of their customer service, and especially, their manager, Christopher. My boys were going to go inside of the moll Verizon store, and I convinced them to pick this location.
Christopher was very informative, helpful, patient. OMG, how patient! We asked dozen questions, over and over. It was a family of four, torturing these guys by bombarding them with our questions. Besides his patience, Christopher was super friendly and very professional.
In the end, we did end up getting 2 iphone 6+. Both boys were happy, I was happy, and I’m assuming Verizon was happy, too. :) lol
Thank you Christopher for all your help. You are amazing and a great asset to Verizon!