Furniture Factory Direct

Just purchased some furniture and couldn’t be happier. There seemed to be an issue with the ordering process, but their customer service was at their best.
I appreciate their quick action and accommodation.
I realize that making purchases this huge is not like buying milk at the grocery store. The products are massive and take time to order and receive.
Very content and will be back!

I bought furniture from them last year through Acceptance Now. Seems like a great deal. What they don’t tell you is that you will be paying a ridiculous amount in the end. The original price I would be paying was $ 1800. In the end I’m paying almost $ 6000! And you can’t pay extra towards the principle. It’s ridiculous. And the insurance I pay extra for is a joke! My couch was torn from children playing, which is supposed to be covered by the policy. I had to fight with them for weeks to get them to accept the claim. Now they say it it will be another 4 weeks. And last night they tried to tell me something about ordering a cover! That piece is supposed to be replaced! Not have a cover put on it! Are you freaking kidding me? Never again will I deal with these people.

Good variety and good prices. I bought a couch here back in January delivered same day. I have been looking for more furniture lately. Some sales people stay too close but usually if you tell them your just looking they will leave you to browse and just check in, which is very much appreciated. We did not finance or buy a warranty so no opinion on that. Overall it was an easy experience.

Decided to buy some furniture from FFD went in the store a few times to shop around sales ppl where nice not pushy. Made my final decision they let you pay upon delivery of items purchased so i didn’t pay until it was delivered (except for a 10% holding fee). I didn’t have problems with the Lacey store but i had issues with the shipping store in Everett got my couch home all wrapped and boxed up and there was a tear in the lining underneath i called them up and asked them for a 1 time complimentary fix it’s just the lining they refused asked dme to pay or bring my couch to Everett i live in olympia so no way that was going to happen needless to say i won’t be shopping here again. Pros: large selections, quality products cons: poor customer service, Long wait times for deliver,

Not too happy with the purchase I made this month a couch that quickly fell apart. It was delivered with tearing at the bottom and then was over charged on my receipt. I was very disappointed with this place I don’t recommend going here!

I would not buy furniture from here again. In February 2014, I purchased a sectional and an extended furniture replacement plan. Their deliveries take place really late (mine came at around 11 p.m.) which was a little bizarre but I was informed of this beforehand. I also paid extra for this service. The delivery men were very kind, however, the metal piece connecting the sectional did not line up so one of them took it off and reinstalled it with a drill.
Almost immediately, the sectional squeaked in certain areas and by July, the middle portion of the sectional began to sag. It was only my husband and myself utilizing and the cushions were sewn in so we couldn’t fix it ourselves despite the manager suggesting that’s what we do.
Luckily we the extended replacement plan and it took nearly 6 weeks to get a new sectional and this one is equally disappointing. Same issue again. Never will I buy another piece of furniture here or recommend them to anyone I know.
It took

I was so surprised with the horrible reviews on here, but I’m the kind of person to go to that place and see for myself. When I arrived at the store, a group of 6 salesmen were gathered together, talking. They all looked at me as I entered and then turned away, but one man by the name of Charles asked what he could help me with. I told him what I needed, he led me to where it was. He said if I need help to come find him. When I had a question, I went back to where all the men were gathered, asked the question, not directed to any single one of them, they all looked clueless and looked at Charles, who answered my question. This was close to closing time and he guaranteed I would get my furniture the following day. My furniture was delivered right on the dot of the beginning of the time frame they gave me. They put it together and I have no complaints at this point. Some of those salespeople need to work on their skills. They look as if they couldn’t care less about their customers.

My 76 year old mother purchased $ 4259 worth of furniture on FEBRUARY 24^th for her assisted living apartment, she was moving into March 1^st, with pretty much every last dime she had to her name, (she moved here from Missouri with nothing after the death of her husband), and as of MAY 14^th, she is STILL WAITING for her couch & 2 seater dining room table. Despite the fact the Lacey store has the big EVERYTHING IN STOCK sign above their front door on the outside, most of their furniture has NOT IN STOCK on the furniture models inside. My mom decided to wait for the arrival of the «not in stock» couch & table since she was told by Sales Consultant MIKE BROWN that it would be 4 – 6 weeks before they’d be in stock, before she handed him her credit card and then he said it would more like 10 – 14 weeks (which they printed on the final paperwork) and after she signed the credit card slip, he mentioned casually that most likely it will be 14 – 16 weeks…
I’ve called the Lacey store repeatedly and just keep getting told it’s not their problem, and that I need to contact the warehouse… Warehouse has «no idea where the furniture is» and blames the Longshoreman Strike for «holding up furniture containers in Tacoma». Nobody will discuss refund with me and the stores refuse to sell display models. The Longshoreman’s Strike ended the day she bought her furniture.
Meanwhile, my mother has been using one recliner & end table that she bought at another store so she’d have SOMETHING to sit on and a TV tray to eat at. My mother has mobility issues and needs her kitchen table to sit & eat at and her couch to sit on. She has Stage 4 Alzheimer’s & is very upset she doesn’t have her furniture. At the very least, they should offer my mom the model displays at a nicely discounted rate.
I don’t think a store should have an Everything in Stock sign outside & Not in Stock on all their display models. It’s false advertising and much like bait & switch.
I have filed a BBB complaint. Next up, contacting local news investigative reporters.

The sales people were very nice each time we went. It took us about 3 trips for us to finally pull the trigger on a big purchase like that. Each time we did deal with a different sales person. They were never pushy or tried to make me buy something that I didn’t want. It was very nice to feel like I was making my decision on my own. I would definitely go back if I needed more furniture needs.

Hit and miss, we have bought multiple items here, two bedroom sets and couch sets. Prices are usually fair. The sales person you get is hit and miss. Had some good some not so good. We had a girl when we came in to look and she seemed very confused… Which is sad because we came to look for something very particular and was not vague. Then we got a tall male who is a 49ers fan… Fine but when we’re trying to look at furniture why on earth are you talking to my husband and talking bad about the Seahawks when we clearly did better than the 49ers? This was not the time or the place for you to try to talk up your bad team! Really bad customer service! My husband almost walked out because he was that annoying about it.
Now. The furniture, our bedroom set … Great! My sons… Eh, it will last a while but not the quality I was expecting, the full size bed was shakeup so much so my husband had to shim it… My son is less that 40 lbs the full size bed should not shake! Called about it they could care less since it was already in our house… Again customer service. Dresser and nightstand are okay but you can tell quality isn’t up to where it should be. Couches. They were okay, they are for an extra living room we don’t use a lot.
Overall, decent prices but does reflect on quality. My shipping/​delivery times were okay, one took up to the full 3 weeks said but we knew it could be that long. Also! Delivers do not speak the best English. That is if they talk to you at all!
I’ll go back for some things but if I do not like the sales person I will have to start asking for another and just having to be that person about who I work with, especially since they push extras on you.

Wow! That’s all I have to say about this location in Olympia… My Mom, wife & myself went in to the store wanting to buy a couple of cheapie end tables and a canoe bookshelf. Reading what was online about the location not being able to make good on there delivery options we decided to go with a vehicle that could haul items so we did not get caught up in that mess. We walked in side they had sales people all standing around and Not one would help! They were so caught up in the score of the football game I don’t even think they even realized we where on the floor. After walking around and finding what we wanted we took pictures of the sku numbers and attempted to buy the items with/​out a sales person. As we where walking to front counter and older gentlemen asked us if he could help… We were like finally someone cares!!! OOOOOH NOT, this guy was a arrogant pompous *ss and that’s to state it lightly. When we asked him about getting what we wanted he simple stated 4−6weeks. When the sign on every item said IN STOCK. We explained that we wanted the items tonight as we did not trust that they could make good in a reasonable amount of time. He got angry and told us to leave. What a jerk loosing over a 1000.00 in cash for being dumb! Instead of trying to restore customer confidence in there store it appears that they are sticking with tradition of being a nasty bad non customer friendly establishment.

Never do business with furniture factory direct on lacey. We ordered our stuff 10/​18, the delivery date was 11/​8, it then got pushed out to 11/​28, when I called just now they told me the PO got pushed out to ¹²⁄₁₉. I let them know how upset I was because of the dates we were already told. (Not to mention we’ve been without furniture since before Halloween.) He argued with me about the dates, I told him to cancel the order. When he asked if there was anything else he could do for me, i said (in a sarcastic tone) «thanks for the great customer service» he said «yep» and hungup. This place is a joke.

Ordered a sofa, received it a few hours later. Same day delivery was cool. Delivery team was exceptionally nice, quick, quiet, and professional. The sales staff was a little shady. All in all not bad.

we were looking for a bedframe to fit my granddaughter’s bed. After some searching, we found it at FFD. The sales people were helpful and found exactly what we wanted. While it was not an expensive sale, they treated us as if it was.

We bought a 3-​piece table set from these guys several months ago and still have not been able to bring it home. After over a month of waiting, we finally got it. When we opened it up, the coffee table and end table were both broken. We brought it back to them, asking for a replacement and they simply told us they would ship it back to be fixed and that they reserved the right to replace OR repair any item. That was over a month ago. Two weeks ago, we called the factory who said it had been shipped and arrived the previous week, so we went in and the staff just had blank looks on their faces. They told us that it had just missed the truck and it would be in within a few days. Two weeks later and we are going back to demand to know where our table is.

This stoey got our business this past summer. It was a very poor experience and I do not recommend them. Furthermore either they or someone they know has changed their name on Unilocal.I suspect that this is some sort of way to avoid bad reviews but can’t be sure. I had posted a review of this branch this past summer and lo and behold that review is now gone after the «name change.»
First of all the salesman on the floor was nice and the selection was good. I appreciated the quality of the items and the pricing.
We purchased furniture from them. They gave no instruction on the size/​bulk of the items. Wrongly informed us that dresser, bedroom set and tables would fit in a Honda Civic. I assumed it would be in pieces. Nope. Came pre-​assembled (for the most part) and were massive bulky items. Then required to rent a massive u haul to get the stuff. When it was home it was a seious pain in the butt to move it into the house and maneuver it. I wouldnt mind however there was no mention during the sale of the size, ability to move it in myself and/​or weight of items. This is an extremely important part of the sale as I would not have bought items from them had I known this in advance. To make matters worse they even persuaded me from buying shipping (which really wasn’t that much anyways) AND in the end rental truck cost just as much as paying for shipping and moving team. Rediculous.

FURNITURE FACTORY DIRECT IS THE WORST COMPANY EVER! I went into FFD last night looking to spend upwards of $ 6000. The store manager did not want my business because a family member of mine had been terminated from there months ago for a minuscule reason *she wanted time off for my wedding*. Chris, the store manager proceeded to tell my husband that he was glad to lose our business and the business of any of our friends. Please, save yourself from poor service and go to Mattingly’s (super nice) or some other local store who cares about their customers! This place was better before Chris came to town and it’s disappointing that they let him continue to treat employee and customers like they are dirt!

If I can put no stars, I would have. We decided to buy the ENSO foam mattress they’re offering in their store, the product is great but the service sucks! We paid for the bed and we were told the delivery would be in a week. We chose to pick the mattress up ourselves since delivery would cost another $ 100. Came that day and my husband took a day off work and we went back to pick it up and the mattress isn’t there yet. The person who sold us the mattress set didn’t even bother calling us to inform us about the delay. They gave us another date and assured us that the mattress will be there by then. Come that date, another off day from work and guess what, the MATTRESS isn’t there yet. When we told them that we would like to refund the money we paid so we can buy a mattress elsewhere, they threatened to charge $ 100+ for cancelled order, for restocking purposes. IF THE MATTRESS ISN’T THERE, WHAT ARE THEY GONNA RESTOCK?! We waited and pleaded for them to give us a final date because my husband cannot ask for another day off from work so he can pick up the freakin’ mattress. After 2 more change of delivery dates from the factory, we finally got the mattress, 36 days after we paid for it. I swear I loved another living room set in their showroom but after the regrettable experience we had with this company, I’m better off taking our money elsewhere.

Review for Furniture Factory Direct:
Bought a bed frame and received it cracked. Instead of replacing it with a new product the company sent back a refurnished model that was not even packaged. The lack of packaging was a huge concern in terms of transportation. The manager did want to listen to my concerns and basically waived me off and said this wasnt his problem. He made me feel like it was my fault that the product was damaged and I was a bother. The lack of compassion and customer service he showed was unbelievable. Long story short I paid for a new frame was given a refurbished model (which should have been discounted), and treated with disrespect. I will never shop here again.