Lowe’s

They closed my account (credit card) and said that I requested it to be closed over the phone. I absolutely did not request for it to be closed. Now they are telling me they can’t reopen my account that I would have to reapply for the credit card. The customer service representatives told my husband i closed the account and they told me he closed it. Don’t bother wasting your time with these clowns. I’ll just start driving across town to the home Depot where they don’t screw with people.

I normally love Lowe’s for all our home improvement needs, we have purchased many items in different Lowe’s with great success but I have been so thoroughly displeased and annoyed at the flooring department here it’s absurd… their policies are just ridiculous, most of the staff is clueless and rude, it’s just been one disappointment after another with them. I will be purchasing a couple thousand dollars worth of flooring elsewhere

Wow, disappointing.
Our rental home is in Yelm and we stopped in at Home Depot in Spanaway to pick up items for repair. Awesome customer service; already left a great review for them.
The difference in customer service between stores is glaring.
We were in Lacey the next day and had 1 more item to get so we stopped in at Lowes.
We felt like a complete inconvenience to the employees. When we asked where the plumbing section was, the response: «Over there, that way» with a hand gesture.
We asked a guy in doors if they carried a particular item (after hunting down an associate) and his response: «I dont think so, No». Meaning: «I don’t feel like checking».
Still searching for a knowledgeable employee, my husband asked 2 guys who passed us (once again, didn’t ask if we needed help) for help in doors, they stated they’d get someone. 15 min later he finally pushed a rolling stair cart into the middle of the aisle and an associate came up.
Not one associate out of 6 we encountered made an attempt at being pleasant or helpful.
The store was pretty shoddy and the plants section had a lot of wilted plants; it seemed to be a reflection of the lackadaisical attitude of staff.
We finally bought the 1 item we had to have at the moment and left.
We’ll drive the extra 5 miles to Home Depot next time.
The manager needs some serious instruction on how to train/​hire helpful employees.

This is my favorite Lowes there’s always very helpful people there whenever I shop. I do get a lot of larger items especially from the garden area and they have been fantastic with helping load my items. I purchased a refrigerator and some cabinets as well this year all of those items were delivered, installed and works perfectly I’m really happy with Lowes.

Awesome place. I usually go to the competition but they did not have what I wanted. Ended up buying our first washer and dryer here. Having it delivered to the house and installed the next day. Great service.

I’m normally a Home Depot shopper — not for any amazing reason, mostly just that I’ve been going to the same Home Depot for a long time, know quite a few people who work there, and know where things are.
A little background… I found myself in need of a new water heater recently — the Sunday after Thanksgiving in fact. I went to Home Depot, found the one I was looking for, and went to the service desk to schedule the installation. They were honestly clueless. First they sent me to a phone at the end of the counter that connects to their 24 hour installation line. It ran me through a bunch of menus, then had me on hold for a bit, and finally said they were closed. The 24 hour line was closed? Huh? The employee at the service desk tried to get the order entered in her computer. She filled out a couple forms, took my info and said «I think they’ll call you?» Hmm, didn’t seem like I was going to get the quick install that I needed here.
I left the store at about 7:50 PM on Sunday and decided to call Lowes just to see what the chances were of getting a water heater installed ASAP. I got connected to the plumbing department and explained the size and type I needed (about 5 minutes before closing). He said he took the info down and that their local plumber was closed for the day, and that he would be out the next day until 1 PM, but he would leave a note for the other employee in plumbing to call the plumber to see how soon they could get out to do my install. I wasn’t optimistic, but the next morning I called the store and was connected to the plumbing department. The employee working knew all of my info, had called the plumber and scheduled an appointment for that afternoon. He had the paperwork ready, so all I had to do was come in and sign it and pay for the water heater.

I can never get anyone to help me let alone acknowledge me. I’ll stick with the small hardware stores. I at least get a Hi how you doing.

Skip the one on Martin Way if you can. The staff at this one are much nicer and more helpful. They were awesome with a delivery I had to return.

I will never be mistaken for master carpenter «Norm Abrams» of this «This Old House» but I could easily be mistaken for «Tim the tool man Taylor». With that said I do like to do my own home improvement projects. I have to admit part of what makes this store so great is that it is less then 10 minutes from my house. I have had nothing but great experiences from Lowe’s Home Improvement. Unlike there competition Home Depot I all ways get an answer to a question. If the sales associate does not know the answer they find someone who does. Many times I have showed up with parts of plumping from my sink or pictures of something I have broke and gotten the right supplies not to mention instruction on how to fix it. They have people who have extensive knowledge to help do my projects like fix my roof, remodel my bathroom, install a new dish washer to various plumping and construction projects. Now I’m sure I could drive around and get better prices someplace else but, I like the convenience and customer service that Lowe’s provides me.