Office Depot

You want a guarantee your print job will turn out the way you’d like? I have confidence after my experience that, if you deal with the right people at this store, you’ll get exactly what you need.
Initially, I was completely unimpressed with the customer service provided when I picked up my online printing order. The final product was grainy and pixelated, and the pixelation had not been apparent in the online preview of my print job.
When I picked up my very large, poster-​sized print, I made it very, VERY clear that I was not satisfied with the final product, which was already paid for. The associate helping me, who was apparently the printing department manager, was NOT
helpful and displayed a complete lack of understanding when it comes to customer service. She listened to me express (very politely) my frustrations with the product I was picking up, looked me in the eye while I told her I was dissatisfied, and LET ME LEAVE, having paid for the print job online the day prior, without offering any compensation or apologizing for anything.
I told them I realized the file size may not have been as large as it needed to be; the issue may have been with my lack of understanding in the first place. My issue was not with their services per-​se, but with the complete lack of customer service I initially received.
That being said, after sending a comment/​complaint to the Office Depot website, I received an email and a personal phone call from the store’s General Manager, Kenneth Johnson. I have NOTHING BUT AMAZING THINGS to say about this man and his customer-​service-​centered mindset. He knows how to treat his customers and knows how to ensure they’ll come back. He offered me a refund, and –more importantly to me – an apology.
So, all-​in-​all, although my initial experience here was not what I had expected, this store’s GM blew my socks off with his customer service skills.
Seriously, take your business here and if your job or purchase requires any special attention, ask for Kenneth! Although my experience at this Office Depot started out negatively, I am giving this business 5 stars because of the EXCELLENT customer service I received after expressing dissatisfaction with my initial experience.

Thank you to Ben a manager at this location for going the extra mile for the most excellent customer service! You saved my day!

OK… At least one employee is an idiotic clueless liar; Tried to order business cards… spent 20 minutes giving her details for the card;; ok, this will be ready on saturday… Went in on Monday to pick up th cards… «we did not do them because we have to send them out for 7 – 20 days and do you still want them??? WTF??? This is Monday… now 7 – 10 more days for a business cards that we spent 20 minutes going over on Thursday? Found a professional printer in Tacoma.

PRINT REVIEW ONLY: I ordered 100 business cards — to be printed same day. Went to pick up — not done. Went back– still not done. Came back first thing next morning, and were picked up by my employee as I am heading out on business trip. Cards look like my 7 year old was cutting them out. None of them are consistent — order is completely botched. I worked in a print shop for 7 years– these should have gone in the garbage. Thanks for a huge waste of time OD. Somehow I expected this, so I was not really disappointed — just another thing I have to do all over again, with 3.5 hours of my work day wasted. Oh, and I still have to come back for my refund… In all certainty: this will be the last transaction we ever have.

Staff is very helpful and friendly. I am a small business owner so I come here often and I have always had excellent customer service.
Yesterday I was in as I needed something done at their copy department. They were quite busy at that time and as I was standing there waiting I watched a young man at the counter assisting a customer with her copies. She was an older lady, had many many questions and he was very patient with her and that is why I decided to take the time to write this review. He just did such a great job helping her but unfortunately I didn’t get his name. The person who helped me was Garrett and he was great too!
Nice team here!

Excellent customer service, especially from Francisco

It’s quite easy to figure out why the parking lot for this location is always empty. The inside of the store feels like it hasn’t been updated or remodeled in at least a decade, and the customer service left much to be desired.
As far as buying something goes… well let’s just say I can have a pack of business card papers delivered overnight with Amazon Prime for less than what Office Depot charges. Yeah. no thanks.

The reps on the floor were very helpful by printing demos from the printers I was interested in. Didn’t try to up sale me something I didn’t need. They even helped me carry the printer to the car. I will definitely come here again.

I ordered a banner from the copy department over the phone on a Thursday. I was told my order would be instore ready for pick up on Monday. After about 4pm on Monday I called to ask if my order came in and I was told rudely, «No, don’t call us back we will call you when it’s in.» And basically hung up on. Tuesday comes and by 4pm I haven’t heard anything, (I needed this banner for my work, we were doing an event and I was planning our station) so I called again and was told the copy center was swamped, the man took my name and went to look. He got back on the phone and told me it wasn’t there. I expressed concern, I ordered a week in advance and I needed it by Thursday. He took my name and number and said somebody in that department would call me back. Wednesday morning comes and I still have not heard from anybody, I show up at 9:30am and ask about it it, the woman was rude and not helpful. She made some phone calls and found out that my order was delivered to their store yesterday but it was no where to be found. She took my number and said she would call me when she had some information. By 3pm another woman calls me to say they are shipping a new one overnight and it will be at the store at 8am Thursday and somebody would call to verify. By 9:30am Thursday I had heard nothing so I show up and guess what? No order. The same rude woman was working and finally she finds out it is on a delivery truck (she acts like I should be happy they overnighted my order UPS) and it is 30 minutes away. At this point I am late for a meeting and my event is in a matter of hours. I stand and wait. She finally gets it and brings it to me and says «It’s all yours!» Like I should be grateful. I get to my meeting and open my banner to find out it is not at all what I thought it was going to be and on top of that they charged my debit card the full amount. I am so upset I wasted my time and money dealing with incompetent people. This will be the last time I shop there for personal or business reasons. I am so disappointed the copy manager or store manager did nothing to make this right.

First review, sorry guys, but the first review says NO GOOD.
The customer service here was just dreadful, the workers here just stood around, didn’t know anything they were talking about, asking questions about a product was useless, I thought supplies were pretty expensive for what they were in the first place.
I also have known people that have worked at this place, without naming any names, they said working with them was a terrible experience and suggested people not to shop there.
If you’re looking for good customer service and better prices, I suggest looking up some where else, though I have to give Office Depot for having a wide selection.