Thurston County Transmission

Dropped my Bronco off at Thurston County Transmission because it was in need of service and I asked them to look at rear end issue they took care of that and found some other issues with the drive train that needed attention they deserve 5 stars the old bronco is rolling smoothly Thanks!!!

I has them put gears in my Mustang and the job was done perfectly and on time. The price was fair and their customer service was great. Very professional shop.

It’s been awhile now, so I’m not going to get into a big detailed explanation of my rating. But, after Aamco installed a tranny that never worked right, and then blew up after just over a year (they refused to fix what is clearly their problem), I had another installed out of pocket this time at Thurston Tranny. They give a lifetime warranty for free as long as you have them service it regularly. Other than being a big of an inconvenience, it’s been a fine situation that only ended when I missed a service and lost the warranty.
All in all Thurston worked well for me, wasn’t overly costly, and I would go again if needed.

I used to own an auto repair shop here in Olympia and while I never personally had any transmission work done by them, I can vouch from my experiences with them and of others in town that they are a reputable company and know what they are doing.
Diagnosing of transmission problems can often be a very difficult task to do, even for the experienced. And as to the gentleman with the poor experience, I understand your frustrations, but often when dealing with transmissions, a full rebuild sometimes really is your best bet to fix the unit properly. Some problems are obvious and can be simply fixed, while others are more iffy taking the repair route, and can avoid potential headaches and nightmares by just doing a full rebuild. But yes, I can see how you might have thought they were trying to pull a fast one on you. Hopefully this was not the case.
As far as transmissions go, they are probably of the better in town. Plus they offer a lifetime warranty. Yes, you may have problems down the road, but they are willing to stand by their work, which is more than most these days. I know a couple other shop owners who refer all their transmission work to them exclusively, because they trust their work.
I used to rebuild transmissions myself occasionally, and I always had great customer service from them and they would sell me and order parts for me without question and at great prices. (They didn’t even know I had my own shop — not specializing in transmissions.) So in my experience they treat the public well. I did not give 5 stars because I have not had direct experience with their work.

My car’s transmission broke down while I was near their shop and decided it would save me money to have it towed there and serviced instead of taking it to my trusted mechanic. After all, they’re a transmission shop, it should be cheaper, right?
Well, they looked at it, and told us it was the transmission, but they wanted to take it out and look at it more in-​depth to give us an exact quote. This process would cost $ 600 but it would go toward the repair. We agreed to the fee because at the time we were planning to get it fixed, but when the repairs came out to more than the current value of the car, we just couldn’t afford to fix it. When I told him we couldn’t afford it 3 times, he finally suggested that maybe the whole transmission didn’t need to be rebuilt and they could do a cheaper fix. This was a red flag to me and I declined. They didn’t put the transmission back together again and said they would just put it in the trunk. About 1 week later, with a really bad taste in my mouth I paid them the $ 600 and had the tow truck take our car back to our house. We figured at least that $ 600 paid for the assessment so we knew what was wrong with the transmission and could tell any potential buyers. The towing company dropped off the car but only had the receipt and no assessment, so a few days later I went to pick up the paper we had paid $ 600 for.
Upon arrival, the lady at the desk told me she didn’t have the assessment, and called the owner in. She quietly mumbled to him that she had erased it when we decided not to have them service it. He took me back to the shop and asked me what my intentions were with the car and I told him I wanted to sell it off for parts or to someone who wanted to fix it, and he then revealed to me that HE STILL HAD my transmission and alternator in a cart at his shop! He claimed he didn’t have time to put it in the trunk when the tow truck came. Well if that was the case, then when was he going to tell me??? At least 3 days had passed and they hadn’t even tried to call us to let us know they had our parts! Not to mention, it had been over a week since we told them we weren’t going to have them fix it! They loaded the parts into my van while the lady at the desk made up what I presume to be a fake copy of the assessment.
Needless to say, I will never go here again.