I recently booked a «complicated» flight to Tanzania. Hansi Glahn was the agent who assisted me. She was courteous, professional and quick to respond to my emails and calls. There was one moment where we had a miscommunication in planning the trip, and Hansi took a «customer is always right» approach to correct the situation, in a way that I rarely see companies behaving nowadays. I was extremely impressed with Penny Pitou travel and would absolutely recommend their services.