Serenite Nails & Spa

I’m super picky about my nails, and I don’t know a woman who isn’t… Unfortunately, I got the sloppy technician of the three that were there. My nails were filed crooked, as well as my toenails, and polish was slopped all over my big toes. Didn’t push my cuticles back on either nails or toes at all hardly, and the two ladies next to me got a wonderful pedicure. I was offered no options on different types of services… And I’m a wonderful tipper and will make it worth someone’s while to do a good job… Not here, not this technician. Not possible.

I walked in here for a polish change today, around 1pm, a few customers were getting their nails done, I signed in, sat down & waited. After about 10 min of not even being acknowledged by ANYONE, let alone getting any kind of service, I walked out. Will not be back. I’d hate to see them on a busy day. Good grief.

Four months later and I am still extremely happy about coming here for my manicure and pedicure needs every 2 weeks. I still come in and see Tweety and once in a while, a friend of mine joins me for some relaxing mani/​pedi.
I was very hesitant to ask for anything special in the beginning but I started with some holiday nails and have been pretty happy with them. I came in today with an idea in mind and a photo on my phone of what I want my nails to look like and Tweety did a wonderful job! She always does a great job taking care of them and I have always been so happy leaving the salon.
The other ladies are also very helpful. They have seen me in there on a regular basis noe and they are always so accomodating and nice. If I make it in and Tweety is runnig a little late, they will usually get me ready for my services (getting my old gel manicure ready for the new ones, setting me up for my pedicure, etc).
I think this place deserve a bump to a 5-​star because they do value my loyalty, they are always so nice to me (as well as to other regulars and newcomers) and they provide a wonderful and consistent service. I have never felt like I was ever rushed here even when they have other clients. They take their time to give you the quality service you deserve.

I walked in here and had an odd experience. So I walk in the front door and see a seating area, so I sit assuming this is where you’re supposed to queue. I am stared at but not greeted or told that I’m in the wrong place which apparently I am.
I then see a line thru a door across from where I entered. So after being in the wrong spot for minutes I assume I’m a couple people down the list from where I would have been. So I stand at the the sign in sheet for a few minutes and am then greeted, well with a «what do you want?» Wow! Ok. Well my nails are rough, so I reply with a gel manicure, and am asked to pick a color, and as I turn to ask where the gel colors are, the person who «greeted» me is already gone.
Well I end up finding what I assume are the gels, another person walks to greet me, and I ask her if these are the gel colors, she gives me sort of a half nod half no shake. Uh. Ok… I immediately cross my name off the list and leave. The gel manicures start at $ 30, and I was planning on getting designs. So I thought at that standard gel manicure price, being treated standardly would be nice.
This place was packed, so I’m sure that’s why I was treated the way I was, but I left after the 2^nd interaction.
I think I just caught them at the wrong time, but I just didn’t feel great here at all.

Great relaxing atmosphere and quality service. Love Brandi she is very meticulous in her nail service. She’s polite and ridiculously sweet while also very professional.

Beautiful and relaxing nail salon. Everyone who works here is very friendly and very good at making you feel comfortable and relaxed. I enjoy coming here to get a pedicure and a gel manicure because I know it will last for a couple of weeks. Tina and Kimmy are amazing and will make you feel right at home here. I highly recommend this place to anyone who wants a good mani and pedicure.

Great professional staff, super clean and brand spanking new equipment. Many techs came from Nail Lounge across from Plaza Frontenac. I’ll be back!