Touch of Health Muscle Therapy

I went here because I frequently experience back pain from my job. Where your typical masssage may feel good while their doing it, it never seems to last. At touch of health, I received a deep tissue massage which left me feeling better days after I got the massage.

Got my massage here last month. I’ve had massages done in a few different places before, and this was probably my least favorite. The lady who did my massage was very nice and always asked me if she should change anything while performing the massage, but overall, it wasn’t as «therapeutic» as they had advertised it to be. I went in knowing that it’s not really a «spa» because it’s located in an apartment complex in the basement. I paid a good amount for my one hour massage (approximately $ 65 after using a $ 20 coupon)

Terrible experience. Called… no reply. Wrote an email 7 days no reply so I forwarded again and what a response. Extremely rude. Very unhelpful and now I get spam from the email address. Save yourselves the hassle and find another therapist. Lucikily I got a refund from living social.

I have been a customer of Lauren’s for over 3 years now. I’m an athlete, and Lauren has the perfect firm touch to help relieve any and all of my muscle pains. I often suffer from lower back pain and at the first inkling of pain, Lauren is always my first call and she’s always helpful to get me in as soon as possible. The room is on the smaller side, but Lauren is quick to make you feel comfortable and at ease. I am always quick to recommend Lauren to any of my fellow athletes and friends whenever they are looking for a great massage.

This is not a serious business. Scheduling is very difficult you can only leave messages and they are returned sometimes days later at random times, if you miss the call you must call again and are only able to leave messages because it is a voice message only. The woman supposedly running the show has a nasty attitude and phone demeanor, she is not about customer service AT ALL! Even to make an appointment the way the guidelines are communicated to customers is huge turn off. You are not able to discuss possible appointment times and must accept the appointmen offered to you at the time the woman calls or else there are no other options. The massage will start the moment your appointment time is for. So for example if your appointment is for 1:30ppm for a 1 hour massage and you arrive at 1:35 your massage will be for 55 minutes and not 1 hour. I never got to use my groupon which went waisted but so what compared to the crappy customer service they offer just to book with them! Avoid this place there are too many options out there where people actually care about offering a comfortable experience.

I bought my husband a massage from Touch of Health because there was a deal on Amazon and he has been having major lower back problems. I wanted to get him some relief quick and did not realize that what I was in for. I called on Friday afternoon, early to find that there was no receptionist, it was a voicemail only, so I left a message. I did not hear back, so I tried email. When I did receive a call back, Lauren, the woman whom I believe to be the owner, asked if he could come in ion Monday at 3:15. I said he was unavailable at that time and worked until later in the evening. She offered me an appointment several weeks from now and my husband stated that if they didn’t have anything in the next few days, to forget about it. I let her know this and she proceeded to tell me that «well we are good, and if you want a good massage you have to book ahead, so maybe you want to go to the mall where they aren’t good and aren’t booked up and get something right away». I was so shocked that she was so rude to me that I had no idea how to respond. I would not recommend this place to anyone and think that Lauren needs a serious attitude adjustment and lesson in customer service because not only will I be posting this review I will also tell everyone I know how I was treated by her.

Good luck getting an appointment. The machine says they will call you back within 24 hours. I got called back in 3 – 4 days after 3 phone calls only to say they only schedule appointments through email. Then the response to email took another few days. I purchased a Groupon for a massage to go here or else I would go somewhere else that actually wants my business. Find a place that actually appreciates your business.

This place if very unprofessional. Small closet like room with no frills. They do not respond to emails or phone calls and the owner, Lauren, can be rude. They do not send appointment reminders and if you try to confirm an appointment you get an email response stating «our office is open, if you have an appointment you should be there»!. I had explained that I left my appointment card at work and wasn’t sure what time my appointment was and that was the response I received after emailing several times and leaving several phone messages. I did buy a several massage package. I guess I will just have to write it off to experience. However, I must say that Brendan, who is a masseuse their is very good and professional. He needs to find a new place to practice.

Used a groupon for myself and girlfriend. Solid deal, but will say booking was difficult. It is a very small operation, and had to work through email and phone tag. We had Brendan, who did a good job with a deep /​sports massage to help my tight shoulders and arms.
No issues finding the place either. looked it up online, took me to the complex.
No frills type place. I wouldn’t mind going back, but with solid options closer to my neighborhood, often with next day appointments, its hard to say I will be going back.

I found the owner, Lauren, to be rude and lack a customer first mentality.

I originally tried this massage therapy after purchasing a Groupon. The owner, Lauren, is a master at massage therapy. I suffer from anxiety and her treatments have been a tremendous help in keeping my anxiety in check. I have now become a regular and visit her once a month. She has a firm touch, which I prefer. I am also picky about who I visit for massage. She’s a very nice and welcoming person, who I enjoy seeing each month. I highly recommend Lauren for anyone looking for a quality massage.