One Hour Cleaners

This place is a joke. I went in around 12 p.m. with one garment and asked if they could have it ready in one hour. The lady said she couldn’t because it was too late and they only do one hour services on Mondays. They should really consider changing their stores name.

Just found out they also have free pick up and drop off service with monthly billing.
They come to my house twice a week to pick up and drop off. Super convenient!!!

The times I have used this place, we have been happy, but we have never really had a problem with any dry cleaners before. My gripe with these guys is their name, which is a complete misnomer, and the attitude of the owner. On two occasions I have brought my husband’s dress shirts in and asked if ‘one’ of them could be ready by the next day. Both times the answer was no, and on the last occasion she actually laughed in my face! Holy Sh@$! You call yourselves ‘ONE HOUR’ Cleaners! Change your name or your attitude, or both please.

This place is always very good to me. Whether I need clothes dry-​cleaned or tailored, the people here are always extremely willing to accommodate a short time-​frame.

I read the reviews and saw the negative feedback but still gave them a try. Wish I hadn’t because now 4 of my favorite (most expensive) tops are ruined. I could go on about the experience but would rather just worn people to not go there.

The people who work there are very pleasant. I moved to San Jose just 5 years ago, but this was the place I went to in the past for dry cleaning. I have been to multiple cleaners, and I would say this business does a superb job with my work clothes. My dress shirts and pants always come back immaculate and they accommodate my needs if I need my clothes sooner. I have done minor alterations with pants, such as hemming, expanding my pant’s waist (i know, i know. it comes with age) and the measurements are always perfect.

I’ve been taking my clothes to One Hour Cleaners for the last couple of years. If I run in at the last minute to get something done quickly, they will have it ready in a couple of hours.
The Asian lady who works there is «super super super» good with the customer service and knows what she is doing. She seems to actually care about customer satisfaction.
I have never given a 5 star rating before, but One Hour Cleaners deserved it.
Highly recommend !!!

I do not know why the ratings are not so great at this cleaners…
I have been to many dry cleaners in the area, and the quality and service is the greatest here. I have been coming here for few years now and Mrs. Lee is the sweetest lady. A must try!

OK, so I usually stray away from giving businesses one stars because I know that can really affect their business. But in this case I have no quarrels about it! I have a serious bone to pick with this place. I am extremely upset. I came here today to get my brand new $ 70 blouse, for work and they lost it!
OK, let me rewind. First my sister asked for her jacket and the women behind the counter took her name looked for 2 minutes and said its not here. Blood started boiling in my sis and I told her be calm I am sure it s here. We politely asked her to look again and while she was letting all the clothes pass we saw her jacket. She did not even see it and was convinced it was not there!
Now it’s my turn she looked for another minute and gave us the same blank look and plainly said it’s not here. Getting a little angry now, I asked if she could please look again because it is expensive and I need it for work. She said, it’s not here and moved on to another customer. Can you fu*king believe this, I thought. What kind of customer service is this? First she tells my sister her leather jacket is not there, without hardly looking at all and then this, grrr. I had come here several times before and had decent service, but never again will I come back and you should not either!!! Gone is my blouse and gone is my business. If the older Asian lady is not the owner, you should really reconsider her working the front! I will never be back!
UPDATE:
OK, so apparently the owner and his new wife were out of town and the woman who was ill-​mannered was helping out. They also found my blouse which she gave to someone else. I will update one star and give them another chance and if everything goes well I will improve my rating even more. I am all about second chances!

I took my jacket in to have a button tightened because the sash in the back was falling off. When I came back to get it, it was not fixed so I had them do it again. I went in today with my sister who had also dropped an expensive blouse to get dry cleaned. First off, they said they couldn’t find my jacket which is a suede jacket and also a gift so I was pretty upset. I made her look again and she still said it wasn’t there, but I saw it and pointed it out. Turns out it was mine. The worst part is she then told my sister she couldn’t find her blouse. We asked her to look again and she ignored us and started helping the next customer. We were so pissed we walked out. I will NEVER go there again. In fact, I want to give this place no stars because it doesn’t deserve any!
Revision: Apparently, the normal owner was out of town and the owner did end up calling my sister and found her blouse. I added two more stars for the attempt to redeem themselves.

Terrible customer service. If they overcharge or something is wrong, they do not respond or make eye contact but rather act as if they do not understand what you’re saying. Asked them to launder a shirt on two separate occasions and they chose to dry clean for nearly 4 times the cost. Once they pressed in double creases in a pair of men’s slacks and pretended that they couldn’t see it and then didn’t understand what I was saying when it was shown to them. I’m done with their disrespect and shady business practices. Don’t use this cleaners. Also they try to only get cash for smaller amounts. This is against credit card regulations so don’t fall for it.

The shirt came out clean, but they wrote my name on my husband’s shirt in permanent marker. I don’t think that’s acceptable and I will not be going back.

customer since 2006. superb alteration and dry cleaning. always spotless and solid. no complains here.

I think they have the best quality service in town.
and yes Mrs. Lee is super nice.