Steve’s Overhead Door Company

2 experiences with Steve’s. Both times excellent work and communication

2−6−15 — Update: When I posted my review of Steve’s Overhead Door Company, it was immediately after the repair. Now that there has been some time and other things have happened, I can add to my review of my experiences.
It has been two months since my garage door repair was completed. The door has been lifting slowly. One of the lights that was repaired no longer works. I was preparing to call to have these things looked at, but with working long hours and being a busy single parent, it just hadn’t happened yet. This past weekend, a lock on the door engaged and the door would not open. I called Steve’s and said they could send someone out or they could send someone during the week. I asked for help that night as my car was inside the garage. When the repair person called me, I was informed of some disappointing information. First, they do not cover any work under warranty on the weekend. Previous repairs, are not covered if the break occurs on the weekend regardless if your car is trapped in your garage, it is a Friday or Saturday or any other reason, (even if you had the repair completed the day before!). In my case, it was a dangerous situation as a large storm was coming in on Sunday. and next, he informed me that the fee would be $ 110 even if the company eventually decided the repair was covered by the warranty.
I feel strongly there are three issues here, first, it is bad customer service to not cover previous work on the weekend, it is disloyal to loyal customers who return to your business to not offer some type of deal when they are returning for your business repeatedly, and third, charging $ 110, as an after-​hours fee to get help on the weekend is exorbitant.
First, I do not understand how a company can tell you they cover their work for a year, but if it breaks on certain days of the week, the warranty doesn’t apply. If the repair was paid for by the customer in good faith failed in any way, a company’s first reply should be that they will review the cause and determine if it is covered by the warranty, regardless of the day of the week the problem occurs.
Second, I lose respect for companies that do not value returning customers. There is something to be said for customers to return to your business again and again and share their positive experiences with others. I hoped to be treated a little better when I called for service during my second interaction with this company. Although everyone is friendly, the prices, policies, and procedures are unreasonable. Even the repair man felt awful about the fee and the warranty coverage policy.
Third, I agree, businesses need to make a profit, but $ 110, is really ridiculous. I had my garage door repaired by this company and I trust they will stand behind their work and be fair in their pricing. People are trapped in these situations and this presents a way to help people, or to harm them. So what do I mean by stand behind their work and fairness in pricing? As a single mother who just paid nearly two hundred dollars to fix the door spring and cables just two months ago (right before Christmas), a $ 110 is an exceptionally high fee to charge. How high is this fee? Even a plumber who must hold a license or an electrician who is putting their life in danger only charge between $ 60-​$ 80 and many do not charge an after hours fee. Further, an $ 110 fee cannot be afforded, by most mothers and students who work part-​time jobs. In today’s economy, many workers work several part time jobs. For an hourly worker, $ 110 is one week’s pay at minimum wage before taxes… and it took, Justin only 20 minutes to drive to my house and disengage the door and spray some lubricant on the cables (10 minutes on the door and paperwork)…and the light still does not work. But… I did receive the bill in the mail for $ 110.00.
12−8−14− My garage door broke one Sunday. It would raise about a foot and then slam closed when I tried to close it. I was really worried. I called Steve’s and my call was immediately answered. I was offered immediate service on the same day or any day of my choice. As it was the weekend and my car was not stuck in the garage and the door was not stuck open, I told them I could be at home between 12:30 — 2:30pm on Monday or anytime in the late morning and early afternoon on Tuesday. The technician called me first thing Monday morning. They had no problem coming at 12:30. The technician was on time, polite and gave me an estimate. He began working on it right away. He took the reels, the wire and the spring off. He cut a new spring and new wire. He fixed the garage door spring, replaced the wire that lifts the door, replaced the two light sockets and bulbs on the door open motor, and he adjusted the antenna for better remote reception. Then he explained everything he did. He also replaced the wire with a better quality wire that he stated will last much longer. He did all of this in 45 minutes. The price was ok, the service was great.

So I was in my house one Sunday and heard what I thought was a gun shot, when I investigated I found the spring on my garage door was broken. The place I had install the door was out of Indianapolis and I called them for emergency repair but they said they don’t do weekends especially that far out of town. I knew it was a mistake to use an out of town business even though I thought it was cheaper. I quickly searched the Internet for a company that does emergency work on garage doors.
I found Steve’s and called, to my surprise who should pick up but, STEVE!!! He said he was catching up on paper work. He listened to my issue and quoted me a price. His emergency price was lower than the place I called in Indy’s non-​emergency price. The guy from Steve’s was at my house in less than 40 minutes and done with the job fast, INDY CAR fast…
I will be keeping Steve in mind for my next door or any other door repairs I might need. Fast, friendly, fair, and local is what we need more of!!!

Were here within 45 minutes of me calling. Quoted me $ 140 over the phone, but came in under the quote at $ 129.
They replaced my broken garage door tension spring. Also oiled up the track and other small parts.
ALSO, when I called, they picked up in one ring, and I got a hold of someone first ring. That never happens, usually it is 3 – 4 rings, then you get to a call menu.
Pros: FAST!!!, Under budget, and Responsive.
The repairman said if anything busts, that his labor is guaranteed for 1 year.