Northwest Exterminating

We hired Northwest Exterminating to resolve a carpenter bee issue and to do general bug control. After months of still having carpenter bees drilling new holes, we tried to get someone back at our house only to be stood up by the technician. Then I got a collection notice for nonpayment. I called Northwest and informed them that I would be happy to pay only once the issue had been resolved. When I tried to schedule an appointment we were informed that our contract was cancelled. Now I just got a letter from a collection agency demanding payment. You can’t have it both ways… you can’t cancel our contract then demand payment for services that were never rendered! Just about the WORST customer service you can imagine.
As a small business owner myself, I’m actually shocked they would cancel our account, then have the audacity to turn us over to a collection agency or «law firm» for nonpayment.
I will be notifying this «firm» that we dispute the collection. And if they decide to take this further, I will hand it off to MY attorney, to see what my options are.
If I could give them zero stars, I would.
UPDATE 6÷23÷15: Manager called to address the situation and «make it right.» He and a technician came out today and spent two hours treating the house and speaking with me about the account. They are coming back Friday with appropriate equipment to complete the service. Adjusted the review to reflect that we are not as dissatisfied. Will continue to adjust the review going forward as well.