Caliber Collision

Went with Caliber because insurance company recommended. Bad decision. Should have been wary when promised quote never came and I had to call to get same. Car originally promised ¹¹⁄₂₀. Not actually ready until ¹¹⁄₃₀ and after a lot of run-​around, bad attitude and poor customer service. On ¹¹⁄₁₆ and ¹¹⁄₁₇ received emails that car on target. No emails or calls on 11/​20, when car supposed to be ready. On Monday, ¹¹⁄₂₃ I received two emails, one saying close to completion, one saying completion date changed from ¹¹⁄₂₆ to ¹¹⁄₂₄. WHAT, when did it change to the 26^th? I called immediately. I don’t regularly use the car but had a college daughter coming on ¹¹⁄₂₄ that needed to use it over Thanksgiving. Despite statement in all emails from Caliber that they would give me a call to update, they never did – I always had to call them. In discussion on 11/​23, Steve said it may be ready on 24^th. I asked to please call me to give update – never called me until I called them on ¹¹⁄₂₄ and left message. Steve called back and said not ready until ¹¹⁄₂₇ (friday). When I talked to him I got the run around as to why so long for a bumper repair that was on target a week ago. I guess some other higher priority jobs came in. Steve promised to call me on ¹¹⁄₂₇ and let me know if ready, but never did. He claimed he called but a review of my phone shows no calls or VMs from Steve. Finally ready on ¹¹⁄₃₀. Poor customer service, terrible communication and price slightly higher than competitors (which wasn’t significant to me due to insurance, but if you are paying yourself beware!)

Accidents are a pain, but Caliber Collision in Laguna Beach made mine close to a positive experience! I was shocked, actually. The entire staff acts like a family, and the positive relationships are evident to clients. I worked with Jonathan, who was friendly, caring, and professional. The car was done perfectly, and Jonathan made sure that they buffed and slightly sanded a place on my car caused by the tiny garage and large trashcans at my house. They did it even after the bill was paid, and he wanted me really happy with my car. They truly go above and beyond the call of duty.
If you have bigger jobs done there, they text you to tell you where they are in the process to enable you to know and plan better as a client. While I waited a short time at one point, I listened to the conversations between employees, and everything was professional and even kind.
The employees are given training in life skills, relationships, and leadership, and it is sooooo evident. It made me think that Caliber Collision is one of those companies as much interested in people as well as profits. I look for companies like that, and there are not many.
I could not recommend this place more highly!

My car was sideswiped while parked. Paint damage across every driver’s side panel and mirror ripped off. Insurance was covering it and I chose Caliber because of it’s closeness to my home.
My vehicle was a year old at the time.
When I got my car back, it was coated in white dust and filthy. The man had to wipe the glass clean for me to drive off the lot. Acted like it was competely normal. There was also clear coat «overspray» on the glass. Black plastic pieces in my fender were stained white from the dust. Not removable.
You could see buffer marks all along the car. Areas of damage were buffed out instead of painted. Corners were cut and paint the car was NOT in the shape it was before the accident.
Brought it back. Explained the issues. They were very friendly. Said they would fix it all. Including replacing the unclean-​able black plastic and painting all the spots that got overlooked. Got the car back … And it was in no better shape than when I brought it back in. Plastic wasn’t replaced. Paint damage wasn’t fixed. Buffer marks still visible across the whole side of the car, even after I had it washed.
Gave up because I simply don’t have the time to deal with people who can’t figure out how to do proper work and then I have to feel stupid and nit picky for pointing the same stuff out, over and over.
Secondly … While these repairs were being done, i had them fix a crack in my grill. Giving them even more business. And not one bit of compensation was offered for the trouble and half ass work and multiple trips to their center and weeks without my car.
Also, both times I picked my car up it wasn’t cleaned. Now, I’ve unfortunately had to deal with plenty of body shops in my life and never has my car not been properly cleaned upon picking it up. I’m not even sure how they can assess the paint repairs on a car that isn’t properly cleaned after? Are you?
If you don’t believe me, I have photos to prove it. If you want to risk bringing your vehicle here after what I have said … Go for it. But think about it … Do you want to be the next one who has a story like mine?

This place is great. Fast, clean, and efficient. Jonathan handled everything professionally. I’ll tell my friends.

Impressed! Great customer service, quality bodywork AND they delivered my car and returned my rental when I was in a time crunch! Thank you Jonathan, Denise and Rick! And also the nice guy who delivered my car — I didn’t catch your name. Highly recommend Caliber Collision, and the Laguna location specifically.

The guys did such a great job working on my car. This is the second time I’ve worked with them and I have nothing but good things to say. Rick Rodman did an excellent job as well.

The short of it (in case you don’t want to read my long-​winded account of why I absolutely love these folks): These people are AMAZING and wouldn’t recommend going anywhere else to have body work done on your car if you live in the Laguna Beach area. They stand behind their work, they’re fast, and they treat their customers like family). Period.
The long version: I had the bumper of my 2009 Honda Fit fixed at Caliber Collisions after an accident about a year ago and I can’t even begin to the describe how well I was treated by the staff there (Mark, one of their associates, actually drive me home in his own car when, in my usually morning frenzy, I forgot my wallet). A few months ago, I noticed that the paint job had started to crack (not a common thing — these guys do great work) so I brought my car back to see if I could have it repaired. Although I knew they would fix it free of charge, I wasn’t looking forward to losing my car for an undetermined amount of time (I am a private in-​home tutor, so transportation to and from my clientele is critical for me to be able to work) nor was I particularly keen on having to pay for a rental car. It turns out, however, that these folks really do stand behind their work in *every* aspect. Not only did the Rick, the manager, offer to expedite the repair of my car, her also offered to cover the cost of a rental car. I was in and out of the facility within 15 minutes!
Now, I live in an apartment that shares an EXTREMELY tight (and dangerous) parking lot with several business where it is simply a matter of time before someone driving a $ 110,000 Range Rover hits your car and speeds off without leaving any insurance information (yes, really). I don’t make a lot of money but I am intimately familiar Murphy’s Law, so I shelled out for the $ 30/​day extra rental insurance so avoid having an anxiety attack every time I had to park it at home. However, when I returned to the facility the next day (they fixed my car in 24 hours!), I was informed by the front end manager, Denise, that they had covered the extra insurance as well! I love these guys!
Added bonus: Denise, the front-​end manager and first friendly face you see when you walk in the door, was so nice to me I felt like I was back in my hometown in rural Georgia, a place where Southern hospitality is still a thing. I was offered coffee, bottled water and snacks while I waited and Denise went to the extra effort to make sure my car was finished and professionally washed and cleaned before I dropped by after work. These people really do see their customers as people, not as walking dollar signs. They are honest, do good work, their prices are reasonable and I will never take my car anywhere else as long as I live within driving distance of this business. I couldn’t recommend this place more highly. 10 stars!!!

This place is great. Unfortunately I’ve been involved in a few accidents. Out of all the places I’ve been to, caliber collision was by far the best. They estimated my car would be ready in one week and they were right on target with no complications. Staff is friendly, very hospitable, and friendly. I went to the one in Laguna beach and Rick is awesome! Whatever happens to your car I most definitely recommend coming to caliber collision. They have your best interest in mind and they understand how hard it is when you are without a vehicle. Thanks caliber collision!

Amazing work, great customer appreciation, fair, and easy. Went to get my keyed expensive car fixed, went to OC collision and a couple other popular collision centers whose prices were out the roof. Caliber Collision was if not half, more than half the estimated money quote from them. Chris took care of me at the Laguna Beach facility and was Quick, reliable and most importantly honest. Never write reviews on Unilocal,but this was needed to announce. Recommend to everyone. go here best in OC no doubt

Caliber Collision repaired some minor damage to my front bumper from an accident I was involved in. The guys were so nice and friendly, I would trust bringing any car repair here. Best part being that they under promised and over delivered and had my car complete in 24 hours!

The team here is very friendly, hospitable and reliable. I was involved in an accident. I was afraid my car had been totaled. They fixed my car with in a week and made the dealing with the insurance a breeze. They are professionals.
As a woman I can’t help but feel that when it comes to car issues I either don’t know enough or some one is going to rip me off, not with the Caliber team.
I recommend these guys for quality work and I feel confident that they have their customers best interest.

these guys are pros and do this all day. sure the care was repaired expertly. but the diff is that they are attentive and kind, and even washed the car.

A good auto body shop is a lot like a good hospital; you don’t want to end up there, but it’s good to know there is an excellent facility close by should you ever need it.
My old 1991 Volvo was sent there by the insurance company after a parking lot mishap had the tail light looking like something from the Walking Dead. James and everyone I dealt with were terrific; friendly, competent, and they kept me informed. I was pleasantly surprised. A bad rear-​ender at the hands of a cell-​phone using 16 year-​old years ago left me skeptical about Laguna body shops; high prices and being treated like dirt since the car wasn’t a Benz or a Beemer. (Not all of us live in seaside mansions… let my car be the first clue).
Not the case at Caliber. I was treated so well by everyone, and as an extra touch of class, they gave my old car a good wash/​wax before I picked it up. A little dignity for the old guy!
A big «thank you» to James and everyone for the excellent work and outstanding customer service at such a stressful time! I will definitely recommend you to friends and clients should they ever need a good body shop.

Caliber Collision … the caliber of their work is no accident.
The only thing better than going to Caliber Collision to get my car fixed would have been to not get into an accident at all. thanks Denise for EVERYTHING!

I just picked up my Mustang and they did an excellent job plus great customer service. I highly recommend them, Dan and Kim especially. Very easy to work with.