Laguna Koi Ponds

Every time I’ve been there or everything I’ve called for help… these guys are great. Extremely helpful.

Super helpful & generous with their time. A real one-​stop shop for all of your koi and pond needs. Loads of great info available for both the DIY customer and those looking for full-​service care. Great selection of fish across all price spectrums – many hand-​selected from the best breeders in Japan. We’ve relied on their help, service and knowledge for many years to keep our fish healthy and our pond running strong. Don’t know what we would do without them…

Laguna Koi Ponds is a little hard to find but totally worth it. A gem in the canyon. If you have, or are thinking of creating a Koi pond they can help with everything you may need. Ben, the owner, actually goes regularly to Japan and picks the Koi directly from the breeders.

Terrible customer service. I went in to see if they had a fitting for my pump. As soon as I began to describe my problem, it was pretty clear that the person I was talking to (the owner?) could care less about helping me and insisted that I had to call the manufacturer. Wouldn’t have been so bad, but it was the rude, disrespectful and arrogant manner with which I was treated that really angered me. At the end, he just walked away. I’ll not return to this business, and I recommend that you save yourselves the stress of having to deal with the people there.

Umm so it’s a store with way too many koi fish… so what? No information, no tour or anything even though we were the only ones there! Not a nice facility… lots of cobwebs and dust and mystery.

After 8 years sporadic service and thousands of dollars and lots of patience — I think Ben, the owner, either does not care about customer service or he only cares about his wealthiest clients and not the average customer. Service is unreliable … we know we have been patient and optimistic for many years. They have yet to return a phone call. Who ever thought people who love beauty, like koi, could be unkind and unhelpful to the point of ugly!

I read on some blog that this was a fun and free place to take the kids for some entertainment but that blogger was totally on crack because this is much more of a retail establishment than anything else. I mean sure, we all enjoyed looking at the the big koi tanks full of fish and the cute little garden set up that they had but an-​exciting-​place-​for-​kids, I assure you, it is not. Anyways, the staff was extremely friendly with us and told us all about their koi and how long they live and why some are so expensive etc … so there was some educational value I suppose. Anyways, if I had my own koi pond I would surely do business with these fine and friendly folks but it’s not a place to the little ones.

We were here to get a pump motor for our existing koi pond and Danny the store manager was really helpful, went above & beyond explaining what kind of pump, filter needed for our pond. He assembled everything free of charge and gave us discounts and answered all of our questions & gave us tips on how to take good care of our pond. And maintained it easily. Danny is really great! The nice thing about this store is they carry everything you needed and they could customized it too!

Every time I drive by CA-​133 I miss to stop here as I was not able to remember the location exactly. They are right next to the antique bicycle art with a big wheel. The guy at the store let us walk around to view the beautiful koi fishes and their designed ponds. Well maintained and perfect gift for my friends who have pond :)

I don’t know what this guy thinks his job is, but he made it clear it’s not to assist me as a customer. I’m allowed to roam around outside undisturbed, fine. I walk in the store, nobody there, just a security monitor. I hear noises in the back room. I call out, no answer. i wait. I stand in front of the security camera and wave. Someone comes out from the back and does not greet me, but confronts me like a sentry. I ask a question and he decides to shout an answer. He let’s me know my request not to shout means as little to him as my business, nothing. My last words were to ask if he knew anyone who built koi ponds. He said yes, but would not say who. He said I could give him my info and he would forward it to them. Yeah, sure. I left.