American Computer Services

My screen went out on my HP laptop. I gave it to them the day prior to Thanksgiving and had it back on Monday as he did not have the part on hand. $ 125 for the part and $ 75 for the service. They did a great job for me and I would recommend them to anyone looking for good, fast service. Nice job…

I almost never Unilocal (I use it all the time but am one of those annoying people who almost never leaves reviews of their own) but I wanted to make an exception this time because I am so pleased with the service and repairs I received from Matt at ACS and am frankly quite surprised to see that he has negative reviews on here from 1 or 2 people.
I can only speak as to my experience, but he saved my life… or at least my computer and that’s essentially the same thing these days!
I have a laptop that’s less than 2 years old but unfortunately I had been experiencing some major issues with the hard drive that ultimately led to a crash and me being completely unable to even access anything on my drive. I tried to see what I could do myself to fix it, but quickly realized it was beyond my capabilities by far. I took it then to the Geek Squad at Best Buy but not only did they misdiagnose it (they said it was a Windows operating system issue when it turned out being the hard drive) but they were going to charge me an arm and a leg and take 2 weeks to fix it!!!
That just didn’t seem right, so I shopped around for other options for laptop repair in the area, and ACS was recommended to me. I called and spoke with Matt, who was incredibly helpful and told me what the issues likely were and what the cost could be.
Within less than a day he determined it was a hardware issue and told me that he could not sell me the hardware but if I bought it elsewhere he could re-​install it. I did so the same day, and he had it back to me within HOURS. He also went above and beyond in helping me with the re-​install and fixing some leftover Dell issues that I was unable to do on my own.
Overall, I found him to be very fair, very knowledgeable, and by far the best price and service in town. I’m lucky to have found ACS and will continue to bring all of my family’s computers to them in the future… although I hope I don’t need to anytime soon!

Took son’s laptop in due to broken LCD. Was expecting to leave and pick up later, but they had part and replaced in about 20 minutes.

I took my computer in for the $ 75 any repair they had advertised. My computer constantly reboots so I cannot do anything with it. ACS had it for about 4 days running computer tech stuff on it, but was not able to figure out the exact problem. They said it could be one of a few things and confirmed what I did not want to accept, it would be cheaper to buy another computer. The new low end computers ($ 200-​$ 300) are at least 2X times better than my current 6 year old computer. There was no charge for the service since they were unable to correct the issue. That is how a business should be run and that is how they run it.

False Advertising! Website claims «$ 75 Any Computer Repair Service. No Repair = No Charge!» I called in to confirm the above claim. When I arrived at the shop, I was told there was a $ 50 non refundable diagnostic fee. Wasted my time and gas.

Do not use ACS! Matt, the owner, is a rude, unreasonable and very angry man. I dropped off my computer with two issues. I clearly stated the problems to Chad (one of his employees I presume). He said they would take a look and let me know what the problem was. The next day I received a call that my computer was fixed. I was happy with the news but was really expecting a quote before work was done. Either way, I picked up my computer and paid the $ 75. I asked for details on one of the problems and Matt said he only fixed one problem, not two. I said I told Chad about two problems and he started yelling at me, asking how I could expect all of my problems to be fixed for $ 75 and that a second issue was another $ 50. I calmly stated that I was told both issues would be addressed, and that it would have been nice to know it was going to be $ 125 up front, before work was done. He continued to yell at me screaming in my face. Not once did I raise my voice but asked him why he was screaming. He said I was crazy. I gave him my check for $ 75 and left. Of course after booting my computer the main problem was still there. I have NEVER been treated so badly by a vendor.
Stay far away from American Computer Services. They are scam artists and charlatans. With so many computer service businesses around I don’t know how they are still in business. Please heed my advice and take your business elsewhere. Office Depot and Max give free diagnostics and will give you a quote in advance of work performed.