American Red Cross – Laguna Hills Donor Center

I have been donating Platelets for over 30 years. Everyone here is very friendly and helpful. The time passes quickly. You watch one of 100s of movies while you lay in the donor chair. I try and recruit more donors every change I get. One Platelet donation equals 10 whole blood donations as it means there are more options for its use.

Went to give my yearly blood donation. This place is well organized and even better if you book in advance with fast pass and make an appointment.
Nurses are so helpful and nice.
If you want to give blood. This is the place.
If you plan on walking in you may have a wait as they are booked up on peak times. Best to make an appointment rather than just walking in. Hours vary day to day so best to check times.
Great place and makes me want to return to help on the donation of blood.

Make an appointment before you come to this location or the wait will be really long. I love coming to donate, it’s rewarding to know that someone else can use your blood that is in need. I wanted to come in before Christmas and donate, you feel great after you do it.

Donated my 2^nd unit of whole blood today!
The ladies here couldn’t of made it easier.
And it’s only a 5 minute drive from my house which is very convenient.
Can’t wait for my next donation!

Looking for a great location with friendly staff? This is a perfect stop off to give blood — even on a weekend. From the check-​in staff to the phlembotomist who actually takes you through the donation process, everyone was friendly and attentive.
As per the usual in every location, it gets really cold in the donation centers, so be sure to bring a sweater or hoodie that can easily cover you on the front side but not impede the donation site.
They have snacks, cookies, drinks, and more for the donors. Be sure to sit and wait your 10 – 15 minutes in the «recovery zone» so that you are good to drive!
Overall: A
Make an appointment online. Parking is around the back of the bldg. Get snacks when you are all done!

Having the ability to give back in some small way by my donating platelets is my way to continously «pay it forward». The staff at the donation center in Laguna Hills are by far, some of the best in the business. If you can make the time to donate, you too will be one of many desiring to give of your abundance. Blessings and keep donating every opportunity you may have!

For thirty years I’ve donated blood, never being refused or treated poorly until coming to Laguna Hills in 2014. Their initial screeners are poorly trained, overly reactive, and paranoid. Their scheduling is not synchronized with the national Red Cross call center, so they frequently double book appointments or don’t have a Double-​Red chair available even though you’ve booked it online a week in advance. Their weekday director, Dr Susan B refused to allow my blood to be drawn because her first screener thought my arm had a rash, even though a 2^nd screener said I was fine, and I took an iPhone pic in the car of my arm that showed it had no rash. «Ir-​rash-​ional» is how LH Red Cross is run. 6 months ago, I was donating a double red early on a Saturday morning when their internet router went down, PARALYZING the entire center, since all of their blood draw & data collection machines are networked, and it took 45 minutes for the assistant director to attempt to simply Reset The Router to get their internet back. Another 5 minutes, and my double red donation would have timed out and would have had to have been thrown out.
After 3 extremely negative experiences at Laguna Hills Red Cross, I called the national Red Cross Center and told them how poorly run and irrational LH is. I cannot recommend anyone go to it, and I will donate the next 7 gallons of my blood elsewhere for the next 30 years rather than walk back into the mess that is 22 971 Mill Creek.

Giving back was something I saw my father do my entire life. As I wish to give and have o– blood, I am so happy that I found the perfect facility for me. This location is quiet, extremely clean, very peaceful, and is full of wonderfully caring and usually humorous people so I happy to assist you with your donation process. I couldn’t be happier here.

Probably one of the busiest donor centers I have ever been too. Typically on the weekends, most of the time slots are filled up. If you walk in, it can be a long wait, so I would definitely recommend having an appt. Staff and volunteers are friendly. The place could use a little bit of decorating, the center is rather old so it looks kinda dated, needs a little bit of a touch up to give it a more warm appeal. Typical donation takes about an hr from start to finish.

I went in this afternoon to donate blood, of course. After I signed in and read all the necessary literature, I was immediately helped to a room to take my vitals and answer all the health questions. Once that part of the process was done, I went to the donation area and got comfy in my chair.
There were two other people donating while I was there and I was the last one in my chair. I had to wait maybe 10 – 15 minutes while the other two donors were being set up, but I didn’t mind. All the women that were working there were so nice, and the woman that assisted in my donation chatted with me the whole time. She was funny, and I really enjoyed talking with her. It sure made the time go by, and before I knew it, my pint was done!
The post-​donation treats are always nice (I’m a sucker for Keebler cookies), but this time I also got a t-​shirt! Score!
It was such a pleasant experience, I can’t wait to save three more lives in eight weeks!

I generally describe this facility as the ‘cadillac of Red Cross locations’. It’s larger than anywhere I’ve ever been (have donated regularly for 8 years or so overall… been going here for almost 3 years). Staff is always very nice and professional. No major screw ups on me (or anyone else when I’ve been there). Generally they get me in and out as fast as can be expected. It’s not a sense of dread going thinking ‘dear lord, when will I get out? They’ve always got the latest gadgets and seem to be upgrading equipment. The volunteers are always nice as well. Overall — very solid experience. The ‘cantina’ is always well stocked AND they have autographed pics of Slash and Dave Mustaine … how randomly cool is that?

This is my favorite donation center. I was done with a whole blood donation in under an hour. The staff is friendly and take good care of the patients. I highly recommend this donation center. Give blood, save lives!

From a volunteers standpoint, the staff in this location are very rude.
The charge nurses were generally very friendly, but the rest of the nurses were not.
I had a friend sign up to donate platelets on a day I was volunteering there. It was her first time doing platelets. The nurse who was helping her, was very rude to her. Unfortunately she had to be unhooked, after only about a half hour of donating, because she had to use the restroom and was unable to hold it any longer. The nurse was extremely rude to her, and very bothered that she was not able to complete her donation.
While she was back there, I went to check on her, and the nurse told me to leave the area. Another nurse asked her why she asked me to leave, and she didnt have a reason. My friend asked another nurse to please let me know she was ok, and the nurse said she didnt know who I was. That led to a discussion where my friend asked how they could not know their volunteers. She was told I was not a regular, so it didnt matter.
So, me being there didnt matter. That is awesome. Thanks for that. I donate my time, actually once a month at that location, so I am somewhat of a regular… and it doesnt matter.
I have since stopped volunteering here, last month was my last time. They didnt appreciate me being there on my time, helping out… and they were very rude to my friend who did all she could to donate. The charge nurse ended up telling her they think they were able to get a single unit from her donation, so it was not completely lost.
Absolutely horrible attitudes, towards me, volunteering my time, and toward a donor who was there trying to help save a life. Not cool.

Not my first time donating blood but my first time donating at this location.
Scheduled an appt and had to wait about 10 – 15 min.
All the staff was really friendly and kept on thanking me for coming in.
The one thing that disappointed me about this location was that they ran out of promotional freebies/​gifts for the donors. I asked about it and they took down my address to send me a free Cold Stones. Yay :)
Overall, a very comfortable location. Consider donating blood, it saves lives.

I’ve donated blood here several times and the facility is always clean and the staff is friendly. Getting poked with a needle always makes me nervous and they do a good job of making me feel comfortable every time I visit.
When you arrive a nurse takes you to a room and asks you a few questions. Then you answer some more questions on a computer about your health history. Afterwards they bring you to the main room where you donate your blood. The whole thing takes about an hour. Afterwards you can partake in the variety of juices, cookies or other assorted snacks in their waiting area. They have tons of magazines to read.
Although I don’t expect it, I always get something cool for donating. This time I got free tickets to The Laugh Factory and an LA Galaxy game, as well as a entry into a drawing to win free movie tickets for a year. Last time I got free tickets to a Clippers game. It’s always an added benefit, especially after that feel-​good feeling of helping others.
Everyone please donate!

Donated here several times. Most of the time there is a bit of a wait, even if you arrive at your scheduled appointment time. Was about a 30 minute wait last time I was there, but that has been my longest wait. Facility is nice and clean and they usually hand out a coupon or two for a free item from a restaurant for donating.
Workers there are always friendly and helpful. Julie rules!

Nice place to give blood. They have some big windows you can look out while they take you down a pint. Decent snack selection. They recently went to pitchers of tap water instead of bottled Arrowhead — a savvy way to cut down on plastic pollution. I take my own reading material because who knows if somebody took one of their old magazines into the bathroom.

As of today, I have donated blood 16 times and most of them have taken place at the Laguna Hills Center. I like donating blood even though afterwords I don’t feel like I did a great act of kindness.
The free snacks are a good incentive and after donating I usually take a juice and a bag of cookies to go. Everyone in this center is very nice. They take their time and make sure that the needle doesn’t hurt too much going into the vein.
They are very cautious and do their best to make sure you are okay. If somethings happens where you start to feel sick or like you will pass out, a great group of staff will be there to take care of you.
In addition to snacks for donating, sometimes you will also get a coupon to a local fast food place. This time I got a coupon for 5 bucks of pick up stix. Thats a pretty good coupon!